ServiceNow Orchestration and Temporal are competing products in the workflow automation category. ServiceNow Orchestration has the upper hand in established enterprise environments due to its extensive integration capabilities, while Temporal offers more flexibility and scalability for developers.
Features: ServiceNow Orchestration includes robust integration options for multi-system environments, seamless automation of complex workflows, and strong support for enterprise ITSM transitioning to ESM. Its ability to spin cloud services automatically on approval and integrate with Microsoft products offers an edge for complex tasks. Temporal provides excellent support for long-running workflows, simplifies retry and rollback mechanisms, and handles distributed transactions efficiently in microservice environments. Its ability to manage retries and state durability is crucial for maintaining reliability.
Room for Improvement: ServiceNow Orchestration could improve on network connectivity testing and enhance user experience in scripting and UI tasks, which sometimes require expertise in Java. There are limitations in administrator connectivity testing for certain integrations. Temporal could offer more examples and streamlined onboarding for developers less familiar with event-driven architectures. Its complexities in handling signals, queries, and updates might pose challenges without prior knowledge. Providing more robust default settings and examples could enhance the initial learning curve.
Ease of Deployment and Customer Service: ServiceNow Orchestration provides a deployment model that integrates smoothly with existing systems, with dedicated support simplifying onboarding for enterprises. Temporal offers cloud-native deployment suited for developers building customized systems. Its community and documentation, while helpful, may require more initial adaptation than ServiceNow's structured support.
Pricing and ROI: ServiceNow Orchestration may involve higher upfront costs, yet delivers ROI through reduced integration challenges and streamlined enterprise processes. Temporal provides a cost-effective option prioritizing scalability, potentially resulting in substantial ROI as usage scales, though exact pricing is not publicly detailed.
| Product | Market Share (%) |
|---|---|
| Temporal | 5.9% |
| ServiceNow Orchestration | 3.2% |
| Other | 90.9% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 4 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 4 |
| Large Enterprise | 6 |
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
Temporal automates and manages workflows efficiently, offering resilience in distributed systems with features like retry and fault tolerance. Its capabilities in handling complex workflows and integrating with programming languages make it a valuable tool for managing diverse business logic.
Temporal excels in workflow orchestration, automating tasks across multiple platforms, and ensuring durability in asynchronous operations. It supports long-running workflows and simplifies handling distributed transactions, reducing boilerplate code. Temporal is noted for its durable execution and built-in retry policies, enhancing resilience. Despite its complexity and steep learning curve, it is valued for its integration with popular programming languages and relatively easy setup process, though it requires improvements in user-friendly features, documentation, community support, and security.
What are Temporal's key features?Temporal is implemented in sectors requiring robust workflow orchestration, such as managing data pipelines, API integration, and scheduling tasks. Organizations in a Kubernetes environment leverage it for its scalability and infrastructure management capabilities, securing integrations and enhancing reliability across IT operations.
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