Nintex Process Platform vs ServiceNow Orchestration comparison

Nintex and ServiceNow are both solutions in the Process Automation category. Nintex is ranked #11 with an average rating of 8.0, while ServiceNow is ranked #10 with an average rating of 8.2. Nintex holds a 1.8% mindshare in PA, compared to ServiceNow’s 4.0% mindshare. Additionally, 90% of Nintex users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Nintex Process Platform

Read 24 Nintex Process Platform reviews

2,521 Views
1,311 Comparison Views

90% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,029 Views
1,988 Comparison Views

92% willing to recommend

Nintex Process Platform

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Nintex Process Platform and ServiceNow Orchestration are prominent solutions in the process automation category. Nintex holds an advantage in cost-effectiveness while ServiceNow offers superior features despite its higher pricing.

Features: Nintex Process Platform is known for its scalability and performance, leveraging the K2 designer for workflow creation, while also integrating well with applications like SAP. It automates SharePoint processes effectively, making use of SmartForms and SmartObjects. ServiceNow Orchestration excels in service mapping, AI integrations, and comprehensive automation capabilities, particularly in business processes and cloud services automation. It provides a robust set of tools beyond workflow automation.

Room for Improvement: Nintex users often mention the need for better logging, reporting, and workflow error identification, as well as performance enhancements. There's also a demand for simpler SmartForms and expanded cloud feature parity. ServiceNow Orchestration users report complexity and high costs as concerns, wishing for faster update deployments and improved event monitoring.

Ease of Deployment and Customer Service: Nintex supports on-premises and public cloud deployments, with mixed reviews on support. However, it benefits from strong online community resources. ServiceNow predominantly operates in cloud environments with generally good customer service, though requiring a strong internal contact for efficient service.

Pricing and ROI: Nintex provides moderate pricing through a subscription model that allows scalability, proving cost-effective for smaller setups. ServiceNow is perceived as expensive, justified by its features, but its complexity and pricing may deter some users.

To learn more, read our detailed Nintex Process Platform vs. ServiceNow Orchestration Report (Updated: July 2025).

Buyer's Guide

Nintex Process Platform vs. ServiceNow Orchestration

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nintex Process Platform

Ranking in Process Automation

11th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (12th), Workload Automation (13th)

ServiceNow Orchestration

Ranking in Process Automation

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Process Automation category, the mindshare of Nintex Process Platform is 1.8%, down from 3.1% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.0%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Vitor Medeiros

National Sales Director at Konica Minolta

Offers capacity to integrate with external platforms but technically difficult

There is room for improvement in the user experience in the forms. When we need to develop the forms, we don't have much customization, and I think we need more flexibility there. It's technically difficult, but it would be great to be able to develop our own code and integrate it into the platform. We could then run our own code for specific actions and requests or even develop a page or form. So, if I can ask Nintex for something, it would be a way to integrate our own code for specific actions. When it comes to integration, it could have more options for custom requests.

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Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support provided by Nintex is very helpful."

"The capacity to integrate with external platforms. It's great to be able to call web services or other external services."

"I really like the visual representation. It actually looks like a flow chart, which is nicer than a SharePoint Designer workflow, which doesn't have that ability."

"The solution has helped us to automate our business processes, our approval systems, and automation for quickly developing on SharePoint on-prem and SharePoint online."

"The integration capabilities have been very useful."

"It can scale well."

"We were able to meet all of the requirements for functionality that were specified, and we did not experience challenges where we had to compromise on functionality."

"Out of box connectivity with UiPath."

More Nintex Process Platform pros

"It has competitive AI capabilities."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

"It is a very stable product, highly affordable."

"The data visualization is good."

"There are a lot of ready to use orchestration custom packs."

"The product has a flexible interface for development."

"It's scalable."

More ServiceNow Orchestration pros

Cons

"We are currently facing a lot of issues with Nintex, and we are trying to move away from this solution."

"User interface could use some improvement. Perhaps integration with Visual Studio or SharePoint Designer would be useful."

"The interface could be better and more language support is needed in the development environment or in the solutions platform in general."

"The licensing needs to be improved. Right now, we find it's getting more expensive to use the product."

"Currently, copying workflow actions from one workflow to another is not possible. Also, the Office 365 solution is not as mature as on-premise."

"Unfortunately, Nintex Workflow is not that stable. We are looking at shifting to another tool."

"It is very flexible because you can design your own main forms, but if there were some templates according to your market, it would be more useful for a new customer. That would make K2 more user friendly and easier to use."

"Nintex seems to be very server intensive. It is one of the reasons that we are moving to a different product on the SharePoint 2016 platform."

More Nintex Process Platform cons

"We cannot perform GUI automation using the tool."

"I would like a user experience module to be added."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"It is a highly complex platform to work on."

"Efficiency of some features could be improved."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"The enterprise version has some additional features that I would like to use, but the price is not fair."

"The price of this solution is affordable but the problem in Algeria is our community is a bit slower. The new clients might feel the solution is a bit expensive."

"The initial investment in K2 is heavy. Currently, the expenditure is $28,000 for a year. After we go to the cloud, it is going to be per seat and probably cheaper. Currently, there are unlimited users."

"For the initial hundred users, the cost is $21,000 per year, which I find too high."

"Offering a licensing model that allows for multiple small workflows would be a huge improvement to an already great platform."

"Nintex is around INR 200 per license in India, which is much cheaper. Smaller organizations are always looking for cost-effective solutions, and Nintex provides local solutions with very low pricing."

"It's more suited for enterprise level, not for small or medium-sized businesses (SMBs)."

"The annual support costs are expensive."

More Nintex Process Platform pricing and cost advice

"In terms of price, this solution is at the higher end of what you'll find."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is not very expensive."

"Pricing is custom to every customer."

"The solution is costly and orchestrations are very expensive."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

17%

Educational Organization

Manufacturing Company

Financial Services Firm

21%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about K2?

The latest version of Nintex has many features. We have a clear roadmap and the necessary application to integrate it into our platform.

See all answers

What is your experience regarding pricing and costs for K2?

Nintex Process Platform is expensive. Prices relate to both features and the professional services necessary due to our lack of an implementation team.

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What needs improvement with K2?

The user interface in Nintex needs improvement. It is not very intuitive and requires changes. Additionally, the deployment process should be easier.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

See all answers

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Compared 47% of the time

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Compared 16% of the time

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Compared 7% of the time

IBM BPM vs ServiceNow Orchestration

Compared 5% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

Nintex Process Platform

August 2025

Download Nintex Process Platform product report

Buyer's Guide

ServiceNow Orchestration

July 2025

Download ServiceNow Orchestration product report

Also Known As

K2 blackpearl, K2 Five, Nintex Workflow

No data available

Overview

Nintex Process Platform automates processes such as approvals, vendor requests, and leave management, optimizing workflows in sectors like government, banking, and HR.

Nintex Process Platform streamlines collaboration and integrates seamlessly with Microsoft tools. It supports account management, loan origination, claims reimbursement, and public e-services, while also assisting with onboarding, resource management, and compliance workflows. Users benefit from its ease of maintenance, low-code development, and powerful workflow engine capable of handling complex processes through SmartObjects technology.

What are some key features?

Easy Maintenance - Simplifies ongoing management and updates.
Low-Code Development - Enables quick application creation with minimal coding.
Extensive Integration - Connects with diverse data sources through SmartObjects technology.
Drag-and-Drop Interface - Offers a user-friendly, visually intuitive design for creating workflows.
Automatic Workflow Triggers - Allows for seamless automation of predefined actions.
Integration with Microsoft Ecosystems - Ensures compatibility with SharePoint and Office 365.

What benefits should users look for in reviews?

Affordability - Offers cost-effective solutions for businesses.
Customizability - Provides tailored solutions that meet specific needs.
Support - Beneficial for addressing issues and optimizing performance.
Rapid Development - Facilitates quick project turnaround due to its pre-built constructs.

Nintex Process Platform is implemented across various sectors, such as government, banking, and HR, providing significant improvements in workflow efficiency. In governmental agencies, it facilitates public e-services and compliance workflows, while in banking, it supports account management and loan origination. HR departments benefit from enhanced onboarding, resource management, and leave management processes.

Nintex

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

SEA Corp, Omnicom Group, Verizon, STIHL

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Nintex Process Platform vs. ServiceNow Orchestration

July 2025

Free Report: Nintex Process Platform vs. ServiceNow Orchestration

Find out what your peers are saying about Nintex Process Platform vs. ServiceNow Orchestration and other solutions. Updated: July 2025.

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