Nintex Process Platform vs ServiceNow Orchestration comparison

Nintex and ServiceNow are both solutions in the Process Automation category. Nintex is ranked #22 with an average rating of 7.0, while ServiceNow is ranked #10 with an average rating of 8.2. Nintex holds a 2.0% mindshare in PA, compared to ServiceNow’s 2.8% mindshare. Additionally, 88% of Nintex users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.

Nintex Process Platform

Read 25 Nintex Process Platform reviews

3,243 Views
1,427 Comparison Views

88% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,218 Views
2,151 Comparison Views

93% willing to recommend

Nintex Process Platform

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Nintex Process Platform and ServiceNow Orchestration are prominent solutions in the process automation category. Nintex holds an advantage in cost-effectiveness while ServiceNow offers superior features despite its higher pricing.

Features: Nintex Process Platform is known for its scalability and performance, leveraging the K2 designer for workflow creation, while also integrating well with applications like SAP. It automates SharePoint processes effectively, making use of SmartForms and SmartObjects. ServiceNow Orchestration excels in service mapping, AI integrations, and comprehensive automation capabilities, particularly in business processes and cloud services automation. It provides a robust set of tools beyond workflow automation.

Room for Improvement: Nintex users often mention the need for better logging, reporting, and workflow error identification, as well as performance enhancements. There's also a demand for simpler SmartForms and expanded cloud feature parity. ServiceNow Orchestration users report complexity and high costs as concerns, wishing for faster update deployments and improved event monitoring.

Ease of Deployment and Customer Service: Nintex supports on-premises and public cloud deployments, with mixed reviews on support. However, it benefits from strong online community resources. ServiceNow predominantly operates in cloud environments with generally good customer service, though requiring a strong internal contact for efficient service.

Pricing and ROI: Nintex provides moderate pricing through a subscription model that allows scalability, proving cost-effective for smaller setups. ServiceNow is perceived as expensive, justified by its features, but its complexity and pricing may deter some users.

To learn more, read our detailed Nintex Process Platform vs. ServiceNow Orchestration Report (Updated: March 2026).

Buyer's Guide

Nintex Process Platform vs. ServiceNow Orchestration

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nintex Process Platform

Ranking in Process Automation

22nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (20th), Workload Automation (21st)

ServiceNow Orchestration

Ranking in Process Automation

10th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Process Automation category, the mindshare of Nintex Process Platform is 2.0%, up from 2.0% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.8%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
ServiceNow Orchestration	2.8%
Nintex Process Platform	2.0%
Other	95.2%

Process Automation

Featured Reviews

Hafiz Muhammad Usama

Manager Mobility & Digitalization at Fatima group

Have experienced challenges integrating with other systems but have benefited from improved process automation

There are multiple areas that need improvement. Nintex Process Platform needs integration with other platforms such as Salesforce and other CRM platforms. There should be actions available so we can directly integrate with these systems. Additionally, there is a gap in mathematical actions and logical actions. We need to parse data, and if we receive data in JSON, there is no action available in Nintex Process Platform to parse the data and extract data from that JSON string. Such actions and logical actions must be available in Nintex Process Platform to increase its capability. For us, Nintex Process Platform is configurable with SQL Server, but there is no configuration option available with Oracle. We also use Oracle in multiple processes, but we have found no way to directly configure Nintex Process Platform with Oracle. We have to use SQL Server in between. We have to create a link server within SQL Server as a bypass to retrieve or post data into Oracle. There were multiple improvement points available.

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Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Allows to use workflow for simple approvals and LazyApproval. The feature is easy to implement for mobile approval."

"Only Nintex has the feature which allows attachments to an email."

"The product's primary advantage is its low-code nature which allows for rapid development without extensive coding."

"This solution is very easy to use and customize, using almost zero coding. It's built on SharePoint which many companies in our country have experience with. This made it easy to adapt the application in our environment."

"It has helped us a lot, especially during the initial phase of a project where most of the things are done on paper."

"It is very easy to use."

"Valuable features include workflows (escalation, reminder, LazyApproval, actions, etc.) and ease of use."

"K2's best feature is that it can solve complex tasks, issues, and projects with little coding."

More Nintex Process Platform pros

"Great with IT processes and business processes."

"It's probably the best product out there."

"The product has a flexible interface for development."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

"It has competitive AI capabilities."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

More ServiceNow Orchestration pros

Cons

"Because Microsoft announced that they will stop supporting Nintex Process Platform and Nintex Process Platform stopped supporting it as well, I will never recommend Nintex Process Platform Workflows or Forms in the near future, but Nintex K2 can be an option."

"The product’s support for the mobile platform and its ability to handle artificial loads could be better."

"We are currently facing a lot of issues with Nintex, and we are trying to move away from this solution."

"I think it was lacking a little bit in its multiple in-house processes and other processes. So there is a little bit of a gap in collaboration."

"The tool lacks to offer support for the Arabic language, and it needs consideration."

"We would like to have access to an on-premises solution. In our country, we have a relationship with Central Bank of Egypt, which do noes not allow cloud solutions to be used. They should offer an on-prem solution with a flexible price license."

"Currently, it's taking quite some time to deploy a package, it needs improvement"

"Currently, copying workflow actions from one workflow to another is not possible. Also, the Office 365 solution is not as mature as on-premise."

More Nintex Process Platform cons

"Efficiency of some features could be improved."

"The deployment requires awareness among the project staff."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"There can be gaps in integration."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"We cannot perform GUI automation using the tool."

"I would like a user experience module to be added."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"Comparatively, it's expensive."

"This solution is affordable and is cheaper than most alternatives on the market. We have a standard cloud license that costs about 20k per year."

"Nintex Workflow is more expensive than Microsoft's native products, but it is still considered moderately priced when compared to higher-end products such as K2."

"Our maintenance costs are reduced."

"The enterprise version has some additional features that I would like to use, but the price is not fair."

"For the initial hundred users, the cost is $21,000 per year, which I find too high."

"The product’s price is competitive compared to other vendors."

"Prices for licenses of K2 are high."

More Nintex Process Platform pricing and cost advice

"In terms of price, this solution is at the higher end of what you'll find."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is not very expensive."

"Pricing is custom to every customer."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

11%

Marketing Services Firm

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	6
Large Enterprise	25

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

What is your experience regarding pricing and costs for K2?

Nintex Process Platform is expensive. Prices relate to both features and the professional services necessary due to our lack of an implementation team.

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What needs improvement with K2?

See all answers

What is your primary use case for K2?

Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most of them are safety projects, and a few other projects include off-boarding proje...

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

See all answers

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Compared 13% of the time

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Compared 6% of the time

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Product Reports

Buyer's Guide

Nintex Process Platform

March 2026

Download Nintex Process Platform product report

Buyer's Guide

ServiceNow Orchestration

February 2026

Download ServiceNow Orchestration product report

Also Known As

K2 blackpearl, K2 Five, Nintex Workflow

No data available

Overview

Nintex Process Platform offers no/low-code development with system integrations and efficient workflow management, ideal for complex business processes. It's known for its scalable workflows, data management through SmartObjects, and a user-friendly visual designer.

Nintex Process Platform enables organizations to automate processes with ease, supporting electronic forms, digital transformation, and seamless department collaboration. Users on SharePoint and other integrated systems leverage its extensive workflow capabilities for approvals, onboarding, and information capture. While its current framework might benefit from performance enhancements and improved management console usability, it remains a strong choice for providing scalable solutions across industries.

What are the key features of Nintex Process Platform?

No/Low-Code Development: Enables users to develop applications without extensive coding knowledge, simplifying process creation.
System Integration: Offers seamless integration with systems like SharePoint and SAP, enhancing operational efficiency.
Workflow Capability: Facilitates the creation of sophisticated workflows suitable for complex processes.
SmartObjects: Centralizes data management, ensuring streamlined data access and usability.
Visual Designer: Simplifies the design and execution of business processes with an intuitive interface.

What benefits and ROI should users expect?

Increased Efficiency: Rapid deployment minimizes downtime and accelerates process automation.
Cost Savings: Reduces time spent on manual processes, improving operational costs.
Enhanced Collaboration: Streamlines communication and coordination across departments, leading to better teamwork.
Time Savings: Speeds up routine tasks like approvals and onboarding, freeing up resources for strategic initiatives.

Companies in sectors like government, HR, and financial services implement Nintex Process Platform for its ability to streamline and connect internal processes. It supports approval workflows, notifications, and data capturing, proving its versatility for diverse business needs. However, challenges with document conversion, performance, and cloud feature parity suggest room for enhancements, particularly in industries handling complex workflows.

Nintex

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

SEA Corp, Omnicom Group, Verizon, STIHL

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Nintex Process Platform vs. ServiceNow Orchestration

March 2026

Free Report: Nintex Process Platform vs. ServiceNow Orchestration

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