Nintex Process Platform vs ServiceNow Orchestration comparison

Nintex and ServiceNow are both solutions in the Process Automation category. Nintex is ranked #15 with an average rating of 7.0, while ServiceNow is ranked #12 with an average rating of 8.0. Nintex holds a 2.3% mindshare in PA, compared to ServiceNow’s 2.5% mindshare. Additionally, 88% of Nintex users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.

Nintex Process Platform

Read 25 Nintex Process Platform reviews

5,636 Views
2,311 Comparison Views

88% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

3,178 Views
3,051 Comparison Views

93% willing to recommend

Nintex Process Platform

ServiceNow Orchestration

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 17, 2024

Nintex Process Platform and ServiceNow Orchestration are prominent solutions in the process automation category. Nintex holds an advantage in cost-effectiveness while ServiceNow offers superior features despite its higher pricing.

Features: Nintex Process Platform is known for its scalability and performance, leveraging the K2 designer for workflow creation, while also integrating well with applications like SAP. It automates SharePoint processes effectively, making use of SmartForms and SmartObjects. ServiceNow Orchestration excels in service mapping, AI integrations, and comprehensive automation capabilities, particularly in business processes and cloud services automation. It provides a robust set of tools beyond workflow automation.

Room for Improvement: Nintex users often mention the need for better logging, reporting, and workflow error identification, as well as performance enhancements. There's also a demand for simpler SmartForms and expanded cloud feature parity. ServiceNow Orchestration users report complexity and high costs as concerns, wishing for faster update deployments and improved event monitoring.

Ease of Deployment and Customer Service: Nintex supports on-premises and public cloud deployments, with mixed reviews on support. However, it benefits from strong online community resources. ServiceNow predominantly operates in cloud environments with generally good customer service, though requiring a strong internal contact for efficient service.

Pricing and ROI: Nintex provides moderate pricing through a subscription model that allows scalability, proving cost-effective for smaller setups. ServiceNow is perceived as expensive, justified by its features, but its complexity and pricing may deter some users.

To learn more, read our detailed Nintex Process Platform vs. ServiceNow Orchestration Report (Updated: June 2026).

Buyer's Guide

Nintex Process Platform vs. ServiceNow Orchestration

June 2026

Download the complete report

Helped 900,747 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nintex Process Platform

Ranking in Process Automation

15th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (17th), Workload Automation (19th)

ServiceNow Orchestration

Ranking in Process Automation

12th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the Process Automation category, the mindshare of Nintex Process Platform is 2.3%, up from 1.8% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.5%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
ServiceNow Orchestration	2.5%
Nintex Process Platform	2.3%
Other	95.2%

Process Automation

Featured Reviews

Hafiz Muhammad Usama

Manager Mobility & Digitalization at Fatima group

Have experienced challenges integrating with other systems but have benefited from improved process automation

There are multiple areas that need improvement. Nintex Process Platform needs integration with other platforms such as Salesforce and other CRM platforms. There should be actions available so we can directly integrate with these systems. Additionally, there is a gap in mathematical actions and logical actions. We need to parse data, and if we receive data in JSON, there is no action available in Nintex Process Platform to parse the data and extract data from that JSON string. Such actions and logical actions must be available in Nintex Process Platform to increase its capability. For us, Nintex Process Platform is configurable with SQL Server, but there is no configuration option available with Oracle. We also use Oracle in multiple processes, but we have found no way to directly configure Nintex Process Platform with Oracle. We have to use SQL Server in between. We have to create a link server within SQL Server as a bypass to retrieve or post data into Oracle. There were multiple improvement points available.

Read full review

Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Only Nintex has the feature which allows attachments to an email."

"The solution has helped us to automate our business processes, our approval systems, and automation for quickly developing on SharePoint on-prem and SharePoint online."

"Scalability, good performance, and the K2 designer to create workflows/screens are the most valuable features."

"This is a very good solution, and our client is very happy with it."

"It has integration with BI and Analytics tools, and RPA toolsets as well."

"The integration capabilities have been very useful."

"We are using Nintex Workflow for internal reviews between banking groups, and automating the workflow."

"It is for process automation, and it saves a lot of time and resources."

More Nintex Process Platform pros

"It's probably the best product out there."

"The automation ServiceNow has provided saves us a lot of time and resources."

"There are a lot of ready to use orchestration custom packs."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"It is a very stable product, highly affordable."

"It has competitive AI capabilities."

More ServiceNow Orchestration pros

Cons

"Unfortunately, Nintex Workflow is not that stable. We are looking at shifting to another tool."

"We'd like to have integration with SharePoint."

"The solution is a bit too expensive. It could be cheaper."

"Heavy, cumbersome and inflexible."

"At times, issues arise in certain scenarios. In such cases, the versioning can become quite difficult. There may be no other way but to restart the entire process or rectify it at that point."

"Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk is not that efficient."

"Because we're on-premise, it's more complicated to provide access to their own network."

"There have been some glitches, and the workflow fails frequently."

More Nintex Process Platform cons

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"The only challenge I see is it requires a lot of technical expertise to implement these tools and modules and all those things."

"The deployment requires awareness among the project staff."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"We cannot perform GUI automation using the tool."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"Nintex is around INR 200 per license in India, which is much cheaper. Smaller organizations are always looking for cost-effective solutions, and Nintex provides local solutions with very low pricing."

"Offering a licensing model that allows for multiple small workflows would be a huge improvement to an already great platform."

"The price of this solution is affordable but the problem in Algeria is our community is a bit slower. The new clients might feel the solution is a bit expensive."

"Nintex Workflow is more expensive than Microsoft's native products, but it is still considered moderately priced when compared to higher-end products such as K2."

"The product’s price is competitive compared to other vendors."

"Our maintenance costs are reduced."

"There is an initial fee when purchasing and a fee for maintenance afterward."

"Certainly. Notably, in terms of cost, this solution presents a substantial advantage, being approximately forty percent more economical compared to Oracle. It offers flexibility with two deployment options, catering to both cloud and on-premises preferences. Moreover, within each deployment option, there are two variations available. For organizations with limited IT resources and relying on citizen developers—individuals from the business side comfortable with technology—the platform allows for a more hands-on approach. These users can independently implement solutions without extensive coding or custom development. In contrast, the KQ solution at Symantec is adept at addressing the needs of sectors like banking, where extensive custom development is required for seamless integration with existing applications, websites, and ensuring robust security measures."

More Nintex Process Platform pricing and cost advice

"It is not very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"Pricing is custom to every customer."

"In terms of price, this solution is at the higher end of what you'll find."

"The solution is costly and orchestrations are very expensive."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

See which vendors are best for you

Use our free recommendation engine to learn which Process Automation solutions are best for your needs.

See recommendations

900,747 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Manufacturing Company

11%

Construction Company

10%

Computer Software Company

Financial Services Firm

22%

Manufacturing Company

Comms Service Provider

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	6
Large Enterprise	26

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

What is your experience regarding pricing and costs for K2?

Nintex Process Platform is expensive. Prices relate to both features and the professional services necessary due to our lack of an implementation team.

See all answers

What needs improvement with K2?

See all answers

What is your primary use case for K2?

Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most of them are safety projects, and a few other projects include off-boarding proje...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

See all answers

What is your primary use case for ServiceNow Orchestration?

I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...

See all answers

Comparisons

Camunda vs Nintex Process Platform

Compared 5% of the time

IBM BPM vs Nintex Process Platform

Compared 4% of the time

WorkflowGen vs Nintex Process Platform

Compared 4% of the time

AWS Step Functions vs Nintex Process Platform

Compared 3% of the time

Make vs Nintex Process Platform

Compared 3% of the time

More Nintex Process Platform Competitors

Camunda vs ServiceNow Orchestration

Compared 12% of the time

Control-M vs ServiceNow Orchestration

Compared 9% of the time

Resolve Actions vs ServiceNow Orchestration

Compared 6% of the time

BIC Process Execution vs ServiceNow Orchestration

Compared 5% of the time

Temporal vs ServiceNow Orchestration

Compared 5% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

Nintex Process Platform

June 2026

Download Nintex Process Platform product report

Buyer's Guide

ServiceNow Orchestration

May 2026

Download ServiceNow Orchestration product report

Also Known As

K2 blackpearl, K2 Five, Nintex Workflow

No data available

Overview

Nintex Process Platform offers no/low-code development with system integrations and efficient workflow management, ideal for complex business processes. It's known for its scalable workflows, data management through SmartObjects, and a user-friendly visual designer.

Nintex Process Platform enables organizations to automate processes with ease, supporting electronic forms, digital transformation, and seamless department collaboration. Users on SharePoint and other integrated systems leverage its extensive workflow capabilities for approvals, onboarding, and information capture. While its current framework might benefit from performance enhancements and improved management console usability, it remains a strong choice for providing scalable solutions across industries.

What are the key features of Nintex Process Platform?

No/Low-Code Development: Enables users to develop applications without extensive coding knowledge, simplifying process creation.
System Integration: Offers seamless integration with systems like SharePoint and SAP, enhancing operational efficiency.
Workflow Capability: Facilitates the creation of sophisticated workflows suitable for complex processes.
SmartObjects: Centralizes data management, ensuring streamlined data access and usability.
Visual Designer: Simplifies the design and execution of business processes with an intuitive interface.

What benefits and ROI should users expect?

Increased Efficiency: Rapid deployment minimizes downtime and accelerates process automation.
Cost Savings: Reduces time spent on manual processes, improving operational costs.
Enhanced Collaboration: Streamlines communication and coordination across departments, leading to better teamwork.
Time Savings: Speeds up routine tasks like approvals and onboarding, freeing up resources for strategic initiatives.

Companies in sectors like government, HR, and financial services implement Nintex Process Platform for its ability to streamline and connect internal processes. It supports approval workflows, notifications, and data capturing, proving its versatility for diverse business needs. However, challenges with document conversion, performance, and cloud feature parity suggest room for enhancements, particularly in industries handling complex workflows.

Nintex

ServiceNow Orchestration automates business workflows with intuitive script creation and flexible integrations, especially with Microsoft tools. It enhances process efficiency by supporting provisioning systems, AI operations, and employee management, providing a scalable, secure, and 360-degree solution.

ServiceNow Orchestration is designed to streamline IT workflows and enhance IT infrastructure management. Its drag-and-drop functionality simplifies complex processes and integrates seamlessly with platforms like HR, Active Directory, and SAP. While it has strong data visualization and cloud automation capabilities, users report needing more third-party integration options. The platform's scalability and competitive AI functionality allow organizations to unify processes with secure provisioning and achieve comprehensive visibility. Users appreciate the API capabilities despite challenges with interface complexity, limited workflow flexibility, and connector updates. Automation for employee onboarding, application installations, and provisioning systems are common use cases, although more advanced GUI automation and event monitoring are desired.

What are the key features of ServiceNow Orchestration?

User-friendly Scripting: Facilitates easy script creation with minimal effort.
Drag-and-Drop Workflow: Allows simple automation of business processes.
Integration Capabilities: Robust connections across platforms especially with Microsoft products.
AI Operations: Supports advanced operational automation.
Data Visualization: Provides easy access to comprehensive data insights.

What benefits should users look for in reviews?

Scalability: Offers robust growth potential without requiring a thick client.
Secure Provisioning: Ensures safe unification of processes.
Comprehensive Visibility: Provides a 360-degree view of processes.
Enhanced Workflow Efficiency: Simplifies IT operations through automation.
API Capabilities: Facilitates seamless integration with other systems.

In industries like IT infrastructure management and enterprise resource management, ServiceNow Orchestration is utilized primarily for automating workflows such as application installations and network management. Companies use it for employee onboarding and resource allocation, leveraging its integration with HR systems and SAP to maintain IT efficiency.

ServiceNow

Sample Customers

SEA Corp, Omnicom Group, Verizon, STIHL

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Nintex Process Platform vs. ServiceNow Orchestration

June 2026

Free Report: Nintex Process Platform vs. ServiceNow Orchestration

Find out what your peers are saying about Nintex Process Platform vs. ServiceNow Orchestration and other solutions. Updated: June 2026.

DOWNLOAD NOW

900,747 professionals have used our research since 2012.

See our Nintex Process Platform vs. ServiceNow Orchestration report.

See our list of best Process Automation vendors.

We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.