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ServiceNow Orchestration pros and cons

Vendor: ServiceNow
4.1 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Employee onboarding, de-boarding, and service-provision features enhance process efficiency and save time.
ServiceNow Orchestration offers numerous ready-to-use custom packs and many integration options, including those with Microsoft products, providing a competitive edge.
The system is scalable with effective data visualization and supports both IT and business process automation.
ServiceNow Orchestration integrates seamlessly with business processes, offering competitive AI capabilities and stable performance.
It is highly affordable and impactful, especially in automating complex workflows such as provisioning new systems.

CONS

Connectors should cover top industry applications and be easier to configure in a plug-and-play fashion.
Efficiency of some features could be improved, and there is room for more integrations.
The deployment requires awareness among project staff, with potential gaps in integration.
The flow rate for releases and updates is very slow, impacting scalability objectives.
Frequent upgrades may negatively impact performance, and third-party integrations are challenging, especially with non-ServiceNow partners.
 

ServiceNow Orchestration Pros review quotes

ST
Principal Consultant at a computer software company with 10,001+ employees
Mar 16, 2020
Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time.
DK
Lead Technical Architect at itcinfotech
Jun 15, 2020
There are a lot of ready to use orchestration custom packs.
AnkurAshok - PeerSpot reviewer
Senior Manager - Retail Sales at a computer software company with 10,001+ employees
Jan 26, 2022
This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge.
Learn what your peers think about ServiceNow Orchestration. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Puneet_Sharma - PeerSpot reviewer
Domain consulting partner at Wipro Limited
May 29, 2022
It's scalable.
Ismail Aboulezz - PeerSpot reviewer
Chief Executive Officer at LeaseWeb
Sep 7, 2022
The data visualization is good.
reviewer1206180 - PeerSpot reviewer
Business Manager, Cybersecurity & Network Practices at a computer software company with 1,001-5,000 employees
Oct 6, 2022
Great with IT processes and business processes.
KrishnaPrasad1 - PeerSpot reviewer
Principal Consultant at TAG
Nov 16, 2022
The solution effectively automates business processes.
reviewer2091360 - PeerSpot reviewer
Information Technology Specialist at a tech services company with 1-10 employees
Feb 13, 2023
It's probably the best product out there.
Sabyasachi Ghosh - PeerSpot reviewer
Manager - Projects at Cognizant
May 25, 2023
The product has a flexible interface for development.
SS
Director Consulting at Vaantech.com
Nov 28, 2023
The iTerm suite is also crucial for visibility and optimization.
 

ServiceNow Orchestration Cons review quotes

ST
Principal Consultant at a computer software company with 10,001+ employees
Mar 16, 2020
There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion.
DK
Lead Technical Architect at itcinfotech
Jun 15, 2020
Efficiency of some features could be improved.
AnkurAshok - PeerSpot reviewer
Senior Manager - Retail Sales at a computer software company with 10,001+ employees
Jan 26, 2022
There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly.
Learn what your peers think about ServiceNow Orchestration. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Puneet_Sharma - PeerSpot reviewer
Domain consulting partner at Wipro Limited
May 29, 2022
I would like a user experience module to be added.
Ismail Aboulezz - PeerSpot reviewer
Chief Executive Officer at LeaseWeb
Sep 7, 2022
The deployment requires awareness among the project staff.
reviewer1206180 - PeerSpot reviewer
Business Manager, Cybersecurity & Network Practices at a computer software company with 1,001-5,000 employees
Oct 6, 2022
There can be gaps in integration.
KrishnaPrasad1 - PeerSpot reviewer
Principal Consultant at TAG
Nov 16, 2022
The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability.
reviewer2091360 - PeerSpot reviewer
Information Technology Specialist at a tech services company with 1-10 employees
Feb 13, 2023
From my space, the only thing that I can say is the spinning up with Google Cloud Services.
Sabyasachi Ghosh - PeerSpot reviewer
Manager - Projects at Cognizant
May 25, 2023
We cannot perform GUI automation using the tool.
SS
Director Consulting at Vaantech.com
Nov 28, 2023
The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement.