F5 BIG-IQ vs ServiceNow Orchestration comparison

F5 and ServiceNow are both solutions in the Process Automation category. F5 is ranked #27 with an average rating of 7.3, while ServiceNow is ranked #10 with an average rating of 8.2. F5 holds a 0.8% mindshare in PA, compared to ServiceNow’s 2.8% mindshare. Additionally, 75% of F5 users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.

F5 BIG-IQ

Read 15 F5 BIG-IQ reviews

788 Views
788 Comparison Views

75% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,218 Views
2,151 Comparison Views

93% willing to recommend

F5 BIG-IQ

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

F5 BIG-IQ and ServiceNow Orchestration compete in IT management and orchestration. ServiceNow Orchestration appears superior in feature richness, despite F5 BIG-IQ's favorable pricing and support.

Features: F5 BIG-IQ enhances network management with centralized control of BIG-IP devices, simplifies complex infrastructures, and reduces error propensity during policy implementation. ServiceNow Orchestration offers robust workflow automation, extensive ITSM integration, and the ability to automate business processes efficiently, with a user-friendly interface accessible via a simple URL.

Room for Improvement: F5 BIG-IQ could improve its integration capabilities with non-F5 products, offer more flexible deployment options, and enhance its user interface for non-experts. ServiceNow Orchestration may benefit from a reduction in initial setup complexity, more intuitive network connectivity testing, and an improved ability to conduct regular administrator connectivity tests.

Ease of Deployment and Customer Service: F5 BIG-IQ provides streamlined integration into networking environments with effective customer support. ServiceNow Orchestration offers cloud-based deployment with customizable workflows, resulting in a flexible approach that may take more time to set up but ensures strong ongoing support.

Pricing and ROI: F5 BIG-IQ's lower upfront costs make it appealing for quick ROI focused on network management. ServiceNow Orchestration requires a higher initial investment but delivers significant ROI through enhanced automation and improved business process efficiency.

To learn more, read our detailed F5 BIG-IQ vs. ServiceNow Orchestration Report (Updated: March 2026).

Buyer's Guide

F5 BIG-IQ vs. ServiceNow Orchestration

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

F5 BIG-IQ

Ranking in Process Automation

27th

Average Rating

7.4

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

10th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Process Automation category, the mindshare of F5 BIG-IQ is 0.8%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.8%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
ServiceNow Orchestration	2.8%
F5 BIG-IQ	0.8%
Other	96.4%

Process Automation

Featured Reviews

Bikale Kassu

Manager for Implementation and Administration at a financial services firm with 10,001+ employees

Has faced challenges with visibility and technical support but allows centralized management of multiple sites

The configuration part is complex for F5 BIG-IQ. The simplicity and visibility part needs improvement. The dashboard, especially the analytics part, needs to be more simple and presentable. For the security part, it is difficult to present to our management, so we have to capture it and prepare manual reporting options rather than getting them directly from the system. The automation part in F5 BIG-IQ is limited; we are still using it only for load balancing for some services. We haven't integrated it with our Accesso or implemented any automation options. The setup process for F5 BIG-IQ would rate a five out of ten.

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Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Features like AFM, the gateway, and Global DNS are the coolest features that save work for us."

"We mainly use F5 BIG-IQ to protect our web-based applications, such as our email and website, so we use it as a web-based application firewall for those services."

"F5 BIG-IQ reduces the propensity for error."

"We mainly use F5 BIG-IQ to protect our web-based applications, such as our email and website, so we use it as a web-based application firewall for those services."

"It is quite good in a large environment where I have multiple devices; it is easy to manage the devices."

"The most valuable features are load balancing and WAF."

"The product is excellent."

"The GUI is fine, at least from an engineer's perspective."

More F5 BIG-IQ pros

"It's probably the best product out there."

"The solution effectively automates business processes."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"It's scalable."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

"It has competitive AI capabilities."

More ServiceNow Orchestration pros

Cons

"I had trouble with high availability deployment in my environment."

"They could use YAML or JSON if they wanted to make it a little bit easier for us."

"Sometimes the solution does not work."

"I would like the product to be cheaper."

"F5 BIG-IQ should improve by being a complete certificate management solution because currently, it is only for Venafi. Other automation platforms, should be added."

"A bug caused me to lose all the configuration."

"For stability, F5 BIG-IQ rates a two or three because currently we are integrating it with our third party as a port forwarding service. We created many VIPs, but on average, weekly, we lose three to five connections, making the troubleshooting part a headache for us."

"F5 BIG-IQ is a complex solution, and it cannot manage everything related to BIG-IPs."

More F5 BIG-IQ cons

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"There can be gaps in integration."

"It is a highly complex platform to work on."

"Efficiency of some features could be improved."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."

"F5 BIG-IQ is a cheap solution."

"I would like the product to be cheaper."

"Users have to pay an annual subscription fee for the solution's iSeries."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is not very expensive."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

"Pricing is custom to every customer."

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Marketing Services Firm

13%

Healthcare Company

University

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

What is your experience regarding pricing and costs for F5 BIG-IQ?

From the pricing perspective, F5 BIG-IQ rates an eight out of ten as it's reasonably priced.

See all answers

What needs improvement with F5 BIG-IQ?

See all answers

What is your primary use case for F5 BIG-IQ?

Currently for WAF, we are moving to another device, F5. We are not using Imperva. F5 BIG-IQ is the Web Application Firewall we're currently using, but regarding the Imperva products, now we are flo...

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

See all answers

Comparisons

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Compared 29% of the time

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Compared 26% of the time

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Camunda vs ServiceNow Orchestration

Compared 20% of the time

Control-M vs ServiceNow Orchestration

Compared 13% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 8% of the time

IBM BPM vs ServiceNow Orchestration

Compared 6% of the time

BIC Process Execution vs ServiceNow Orchestration

Compared 4% of the time

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Product Reports

Buyer's Guide

F5 BIG-IQ

March 2026

Download F5 BIG-IQ product report

Buyer's Guide

ServiceNow Orchestration

February 2026

Download ServiceNow Orchestration product report

Overview

F5® BIG-IQ® Centralized Management provides a unified point of visibility and control for the entire F5 portfolio, ensuring administrators remain aware on the pulse of F5 devices, modules, and licenses and enabling them to deliver optimal application availability, performance, and security.

BIG-IQ manages policies,licenses, SSL certificates, BIG-IP images, and configurations for F5 appliances and for the following BIG-IP moduals across hardware and virtual editions:

BIG-IP Local Traffic Manager™ (LTM)
F5 Advanced Web Application Firewall™ (WAF)
BIG-IP Advanced Firewall Manager™ (AFM)
F5 SSL Orchestrator®
F5 DDoS Hybrid Defender®
BIG-IP Access Policy Manager® (APM)
F5 Secure Web Gateway Services
BIG-IP DNS

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Information Not Available

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

F5 BIG-IQ vs. ServiceNow Orchestration

March 2026

Free Report: F5 BIG-IQ vs. ServiceNow Orchestration

Find out what your peers are saying about F5 BIG-IQ vs. ServiceNow Orchestration and other solutions. Updated: March 2026.

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