F5 BIG-IQ vs ServiceNow Orchestration comparison

F5 and ServiceNow are both solutions in the Process Automation category. F5 is ranked #26 with an average rating of 7.0, while ServiceNow is ranked #14 with an average rating of 8.0. F5 holds a 0.9% mindshare in PA, compared to ServiceNow’s 2.6% mindshare. Additionally, 75% of F5 users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.

F5 BIG-IQ

Read 15 F5 BIG-IQ reviews

1,186 Views
1,186 Comparison Views

75% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,837 Views
2,724 Comparison Views

93% willing to recommend

F5 BIG-IQ

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

F5 BIG-IQ and ServiceNow Orchestration compete in IT management and orchestration. ServiceNow Orchestration appears superior in feature richness, despite F5 BIG-IQ's favorable pricing and support.

Features: F5 BIG-IQ enhances network management with centralized control of BIG-IP devices, simplifies complex infrastructures, and reduces error propensity during policy implementation. ServiceNow Orchestration offers robust workflow automation, extensive ITSM integration, and the ability to automate business processes efficiently, with a user-friendly interface accessible via a simple URL.

Room for Improvement: F5 BIG-IQ could improve its integration capabilities with non-F5 products, offer more flexible deployment options, and enhance its user interface for non-experts. ServiceNow Orchestration may benefit from a reduction in initial setup complexity, more intuitive network connectivity testing, and an improved ability to conduct regular administrator connectivity tests.

Ease of Deployment and Customer Service: F5 BIG-IQ provides streamlined integration into networking environments with effective customer support. ServiceNow Orchestration offers cloud-based deployment with customizable workflows, resulting in a flexible approach that may take more time to set up but ensures strong ongoing support.

Pricing and ROI: F5 BIG-IQ's lower upfront costs make it appealing for quick ROI focused on network management. ServiceNow Orchestration requires a higher initial investment but delivers significant ROI through enhanced automation and improved business process efficiency.

To learn more, read our detailed F5 BIG-IQ vs. ServiceNow Orchestration Report (Updated: April 2026).

Buyer's Guide

F5 BIG-IQ vs. ServiceNow Orchestration

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

F5 BIG-IQ

Ranking in Process Automation

26th

Average Rating

7.4

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

14th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Process Automation category, the mindshare of F5 BIG-IQ is 0.9%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.6%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
ServiceNow Orchestration	2.6%
F5 BIG-IQ	0.9%
Other	96.5%

Process Automation

Featured Reviews

Bikale Kassu

Manager for Implementation and Administration at a financial services firm with 10,001+ employees

Has faced challenges with visibility and technical support but allows centralized management of multiple sites

The configuration part is complex for F5 BIG-IQ. The simplicity and visibility part needs improvement. The dashboard, especially the analytics part, needs to be more simple and presentable. For the security part, it is difficult to present to our management, so we have to capture it and prepare manual reporting options rather than getting them directly from the system. The automation part in F5 BIG-IQ is limited; we are still using it only for load balancing for some services. We haven't integrated it with our Accesso or implemented any automation options. The setup process for F5 BIG-IQ would rate a five out of ten.

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Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We mainly use F5 BIG-IQ to protect our web-based applications, such as our email and website, so we use it as a web-based application firewall for those services."

"The best aspect of the solution is that we can have everything integrated with a rather large capacity in order to personalize and configure specific rules."

"F5 BIG-IQ has always provided us with great support."

"F5 is a leader in this space and this is a solution that I recommend."

"The best aspect of the solution is that we can have everything integrated with a rather large capacity in order to personalize and configure specific rules."

"The reporting feature is quite good."

"Their technical support is perfect, they were so supportive, the guys are great and they would do anything for you."

"There is a lot less risk involved in having applications available on the Internet."

More F5 BIG-IQ pros

"I would definitely recommend Orchestration if you're already on the ServiceNow platform."

"It's scalable."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"There are a lot of ready to use orchestration custom packs."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"It's probably the best product out there."

"It has competitive AI capabilities."

"This is a user-friendly solution where scripts can be made with ease, and there are many integration options, including Microsoft products, which gives the product a competitive edge."

More ServiceNow Orchestration pros

Cons

"I would like the product to be cheaper."

"Integration with VAS is something that they need to work on."

"The shell, kernel, or Linux has something like a delay, especially with the Virtual Edition when you are trying to implement it in the cloud and you want to access it remotely with web management."

"They could use YAML or JSON if they wanted to make it a little bit easier for us."

"The solution should improve pricing. It's expensive in comparison to other American solutions."

"For us, right now, F5 is too expensive."

"Sometimes the solution does not work."

"You do need to have a good and solid background or foundation for networking and you need to understand how to configure F5 appliances in order to properly use it."

More F5 BIG-IQ cons

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"The only challenge I see is it requires a lot of technical expertise to implement these tools and modules and all those things."

"There can be gaps in integration."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"It is a highly complex platform to work on."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"I would like a user experience module to be added."

"The deployment requires awareness among the project staff."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"Users have to pay an annual subscription fee for the solution's iSeries."

"I would like the product to be cheaper."

"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."

"F5 BIG-IQ is a cheap solution."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"The solution is costly and orchestrations are very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"Pricing is custom to every customer."

"In terms of price, this solution is at the higher end of what you'll find."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"It is not very expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Marketing Services Firm

10%

Comms Service Provider

Healthcare Company

Financial Services Firm

23%

Manufacturing Company

Comms Service Provider

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

What is your experience regarding pricing and costs for F5 BIG-IQ?

From the pricing perspective, F5 BIG-IQ rates an eight out of ten as it's reasonably priced.

See all answers

What needs improvement with F5 BIG-IQ?

See all answers

What is your primary use case for F5 BIG-IQ?

Currently for WAF, we are moving to another device, F5. We are not using Imperva. F5 BIG-IQ is the Web Application Firewall we're currently using, but regarding the Imperva products, now we are flo...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

See all answers

What is your primary use case for ServiceNow Orchestration?

I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...

See all answers

Comparisons

IBM BPM vs F5 BIG-IQ

Compared 22% of the time

BMC TrueSight Orchestration vs F5 BIG-IQ

Compared 16% of the time

Camunda vs F5 BIG-IQ

Compared 14% of the time

Control-M vs F5 BIG-IQ

Compared 12% of the time

Nintex Process Platform vs F5 BIG-IQ

Compared 10% of the time

More F5 BIG-IQ Competitors

Camunda vs ServiceNow Orchestration

Compared 13% of the time

Control-M vs ServiceNow Orchestration

Compared 10% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 8% of the time

Temporal vs ServiceNow Orchestration

Compared 6% of the time

Pega Platform vs ServiceNow Orchestration

Compared 4% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

F5 BIG-IQ

May 2026

Download F5 BIG-IQ product report

Buyer's Guide

ServiceNow Orchestration

April 2026

Download ServiceNow Orchestration product report

Overview

F5 BIG-IQ simplifies the centralized management of BIG-IP appliances, providing load balancing and application firewall services. It ensures efficient large-scale operations and is user-friendly, enhancing seamless configuration migrations.

F5 BIG-IQ is designed for organizations seeking to manage multiple F5 appliances through a single interface, offering solutions for load balancing, web application security, and policy migration. Suitable for on-premises or cloud deployments, it caters to service providers and data centers. While some users suggest improvements in GUI usability and performance optimization, F5 BIG-IQ effectively supports web and email security, internet banking, and SSL operations. The GUI is appreciated for ease of use by network-savvy engineers, though dashboard functionality could be enhanced.

What are the standout features of F5 BIG-IQ?

Load Balancing: Manages traffic distribution efficiently across multiple servers.
Centralized Management: Streamlines control of F5 appliance settings from a single location.
Application Firewall: Offers robust protection for web applications against threats.
Seamless Configuration Migration: Allows easy transfer of configurations between devices.
Scalability: Supports operations on a large scale without compromising performance.

What benefits should users expect when evaluating F5 BIG-IQ?

User-Friendliness: Intuitive design for network experts, reducing the learning curve.
Error Reduction: Minimizes errors in policy management, leading to smoother operations.
Efficient Integration: Integrates with existing infrastructure, enhancing workflow continuity.
Cost-Effectiveness: Provides value by optimizing resource allocation and management.

F5 BIG-IQ is implemented across service providers, data centers, and diverse industries for robust load balancing and application security. It handles internet-facing web application security, supports SQL policy management, and enables efficient collaboration with F5 teams. Numerous organizations apply it for internet banking security, email protection, and spearhead SSL transactions, benefiting from its capacity to adapt to rapidly changing requirements.

ServiceNow Orchestration automates business workflows with intuitive script creation and flexible integrations, especially with Microsoft tools. It enhances process efficiency by supporting provisioning systems, AI operations, and employee management, providing a scalable, secure, and 360-degree solution.

ServiceNow Orchestration is designed to streamline IT workflows and enhance IT infrastructure management. Its drag-and-drop functionality simplifies complex processes and integrates seamlessly with platforms like HR, Active Directory, and SAP. While it has strong data visualization and cloud automation capabilities, users report needing more third-party integration options. The platform's scalability and competitive AI functionality allow organizations to unify processes with secure provisioning and achieve comprehensive visibility. Users appreciate the API capabilities despite challenges with interface complexity, limited workflow flexibility, and connector updates. Automation for employee onboarding, application installations, and provisioning systems are common use cases, although more advanced GUI automation and event monitoring are desired.

What are the key features of ServiceNow Orchestration?

User-friendly Scripting: Facilitates easy script creation with minimal effort.
Drag-and-Drop Workflow: Allows simple automation of business processes.
Integration Capabilities: Robust connections across platforms especially with Microsoft products.
AI Operations: Supports advanced operational automation.
Data Visualization: Provides easy access to comprehensive data insights.

What benefits should users look for in reviews?

Scalability: Offers robust growth potential without requiring a thick client.
Secure Provisioning: Ensures safe unification of processes.
Comprehensive Visibility: Provides a 360-degree view of processes.
Enhanced Workflow Efficiency: Simplifies IT operations through automation.
API Capabilities: Facilitates seamless integration with other systems.

In industries like IT infrastructure management and enterprise resource management, ServiceNow Orchestration is utilized primarily for automating workflows such as application installations and network management. Companies use it for employee onboarding and resource allocation, leveraging its integration with HR systems and SAP to maintain IT efficiency.

ServiceNow

Sample Customers

Information Not Available

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

F5 BIG-IQ vs. ServiceNow Orchestration

April 2026

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Find out what your peers are saying about F5 BIG-IQ vs. ServiceNow Orchestration and other solutions. Updated: April 2026.

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