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F5 BIG-IQ vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

F5 BIG-IQ
Ranking in Process Automation
25th
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
14
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Process Automation category, the mindshare of F5 BIG-IQ is 0.2%, down from 0.2% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.2%, down from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Ravindra-Mali - PeerSpot reviewer
Key features like SSL uploading strengthen file handling
From the study material point of view, there are multiple certifications available. The challenge is there is hardly any study material available that can be referred to or used as a study material. Of course, from the knowledge perspective, multiple courses and details are available. However, from a hands-on experience perspective, more resources should be available on the Internet, like labs and lab preparations.
ShaheenKapery - PeerSpot reviewer
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"F5 BIG-IQ reduces the propensity for error."
"It is quite good in a large environment where I have multiple devices; it is easy to manage the devices."
"Scalability: To move from larger boxes to smaller boxes, along with virtualization. So, we are not locked into a particular size."
"The product is excellent."
"We use this solution on a daily basis, and it is very stable."
"The best aspect of the solution is that we can have everything integrated with a rather large capacity in order to personalize and configure specific rules."
"The reporting feature is quite good."
"The backup, monitoring and logging are the best features."
"The solution effectively automates business processes."
"It has competitive AI capabilities."
"The product has a flexible interface for development."
"It's probably the best product out there."
"It's scalable."
"There are a lot of ready to use orchestration custom packs."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"It is a very stable product, highly affordable."
 

Cons

"A bug caused me to lose all the configuration."
"The solution's rSeries has been made free, and iSeries should be made free as well."
"They could use YAML or JSON if they wanted to make it a little bit easier for us."
"Integration with VAS is something that they need to work on."
"The solution should improve pricing. It's expensive in comparison to other American solutions."
"F5 BIG-IQ should improve by being a complete certificate management solution because currently, it is only for Venafi. Other automation platforms, should be added."
"The shell, kernel, or Linux has something like a delay, especially with the Virtual Edition, when you are trying to implement it in the cloud and you want to access it remotely with web management. It would be great if they could improve their kernel. It was difficult for me, especially when I got started with BIG-IP. I was struggling to find which commands work with it. If you want to work with it, you have to be a Linux guy."
"I had trouble with high availability deployment in my environment."
"I would like a user experience module to be added."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"We cannot perform GUI automation using the tool."
"The deployment requires awareness among the project staff."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"It is a highly complex platform to work on."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
 

Pricing and Cost Advice

"Users have to pay an annual subscription fee for the solution's iSeries."
"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."
"I would like the product to be cheaper."
"F5 BIG-IQ is a cheap solution."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is not very expensive."
"Pricing is custom to every customer."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"In terms of price, this solution is at the higher end of what you'll find."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"The solution is costly and orchestrations are very expensive."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Computer Software Company
12%
Manufacturing Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about F5 BIG-IQ?
F5 BIG-IQ is a central management system for the BIG-IP.
What needs improvement with F5 BIG-IQ?
The product is really good with no significant downsides. However, better and simpler integration with ACI could improve the product.
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.
 

Overview

 

Sample Customers

Information Not Available
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about F5 BIG-IQ vs. ServiceNow Orchestration and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.