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F5 BIG-IQ vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

F5 BIG-IQ
Ranking in Process Automation
25th
Average Rating
7.6
Reviews Sentiment
5.8
Number of Reviews
14
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
12th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of F5 BIG-IQ is 0.4%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.7%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
ServiceNow Orchestration3.7%
F5 BIG-IQ0.4%
Other95.9%
Process Automation
 

Featured Reviews

Ravindra-Mali - PeerSpot reviewer
Key features like SSL uploading strengthen file handling
From the study material point of view, there are multiple certifications available. The challenge is there is hardly any study material available that can be referred to or used as a study material. Of course, from the knowledge perspective, multiple courses and details are available. However, from a hands-on experience perspective, more resources should be available on the Internet, like labs and lab preparations.
Dinesh Kumar Raghu - PeerSpot reviewer
Fastest upgrading technology in the market currently
In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Features like AFM, the gateway, and Global DNS are the coolest features that save work for us."
"The most valuable features are load balancing and WAF."
"F5 BIG-IQ is a central management system for the BIG-IP."
"The best aspect of the solution is that we can have everything integrated with a rather large capacity in order to personalize and configure specific rules."
"The GUI is fine, at least from an engineer's perspective."
"The backup, monitoring and logging are the best features."
"The reporting feature is quite good."
"We use this solution on a daily basis, and it is very stable."
"The product has a flexible interface for development."
"The solution effectively automates business processes."
"It's scalable."
"The data visualization is good."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"There are a lot of ready to use orchestration custom packs."
"The iTerm suite is also crucial for visibility and optimization."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
 

Cons

"A bug caused me to lose all the configuration."
"I had trouble with high availability deployment in my environment."
"F5 BIG-IQ is a complex solution, and it cannot manage everything related to BIG-IPs."
"There are a lot of scripts available on the internet for people who know how to use them, but with a graphical interface, it would be easier for new users."
"F5 BIG-IQ should improve by being a complete certificate management solution because currently, it is only for Venafi. Other automation platforms, should be added."
"Sometimes the solution does not work."
"They could use YAML or JSON if they wanted to make it a little bit easier for us."
"From a hands-on experience perspective, more resources should be available on the Internet, like labs and lab preparations."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"We cannot perform GUI automation using the tool."
"It is a highly complex platform to work on."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"The deployment requires awareness among the project staff."
"I would like a user experience module to be added."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
 

Pricing and Cost Advice

"F5 BIG-IQ is a cheap solution."
"I would like the product to be cheaper."
"Users have to pay an annual subscription fee for the solution's iSeries."
"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"In terms of price, this solution is at the higher end of what you'll find."
"The solution is costly and orchestrations are very expensive."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"Pricing is custom to every customer."
"It is not very expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Computer Software Company
10%
Manufacturing Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise3
Large Enterprise3
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise8
 

Questions from the Community

What do you like most about F5 BIG-IQ?
F5 BIG-IQ is a central management system for the BIG-IP.
What needs improvement with F5 BIG-IQ?
The product is really good with no significant downsides. However, better and simpler integration with ACI could improve the product.
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.
 

Overview

 

Sample Customers

Information Not Available
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about F5 BIG-IQ vs. ServiceNow Orchestration and other solutions. Updated: September 2025.
868,787 professionals have used our research since 2012.