Executive SummaryUpdated on Dec 17, 2024
vCenter Orchestrator and ServiceNow Orchestration compete in the orchestration and automation category. ServiceNow Orchestration seems to have an advantage due to its flexibility in integration and cloud service support.
Features: vCenter Orchestrator is notable for workflow automation, integration with VMware environments, and offering a unified dashboard for managing virtual machines. It supports advanced features like Distributed Resource Scheduler and facilitates seamless data movement across machines. ServiceNow Orchestration is recognized for automating business processes and its strong integration capabilities. Its interface is user-friendly, promoting ease in simple tasks, while providing flexibility in development for more complex scenarios.
Room for Improvement: vCenter Orchestrator users desire improvements in integration, better mobile administration, and more intuitive environments with broader language support. They also wish for pricing reductions and enhanced ease of use. ServiceNow Orchestration users call for lower costs, better integration for automation, and increased update frequency. Task complexity and rigid workflows are noted limitations affecting scalability and user experience.
Ease of Deployment and Customer Service: vCenter Orchestrator is primarily deployed on-premises and in hybrid clouds, which is preferred by users seeking system control. Its customer service varies from excellent to needing better response times. ServiceNow Orchestration offers flexible deployment across public, private, and hybrid clouds, suiting cloud-prioritized solutions. Its customer service is commendable for proactive assistance, albeit the support costs are a consideration.
Pricing and ROI: vCenter Orchestrator's pricing is high and complex, with users finding value in large environments due to included licensing. It enables significant ROI through its virtualization capabilities, despite noted cost challenges. ServiceNow Orchestration is also considered expensive, especially for orchestration features, with ROI evident in medium to large enterprises. However, users criticize the lack of cost transparency and additional module costs, often requiring negotiation.
