BMC TrueSight Orchestration vs ServiceNow Orchestration comparison

BMC TrueSight Orchestration vs. ServiceNow Orchestration

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight Orchestration

Ranking in Process Automation

20th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

12th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of BMC TrueSight Orchestration is 0.9%, up from 0.9% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.7%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
ServiceNow Orchestration	3.7%
BMC TrueSight Orchestration	0.9%
Other	95.4%

Process Automation

Featured Reviews

HarshalDeore

Solutions Architect at Parseq

Ready to use, with no need for customization

We currently operate in a banking domain. It helps to take daily backups of database. The BMC TrueSight helps in following the Reserve Bank guidelines and scheduling the back up as necessary. The solution creates a back-up and re-evaluates all the necessary information, alarming us in case there is a set of missing information. In case the backup fails, it also has an error handling mechanism is present, sending real-time messages and alerts in the form of emails to responsible teams. We have minimized the L1 and L2 activities, currently allowing us to only deal with L3 activities. If there are any errors in terms of backup, the incident is directly raised to Level 3. This automation has helped us save about 5 million pounds. It is also capable of no-manual intervention, where onboarding can be done without any manual assistance. The GUI offered by this solution is currently not available in the market. Whenever the details of customers are entered in the GUI, the process is carried out smoothly in the background without any issues.

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Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is easy. The deployment was done in an hour."

"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."

"The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration."

"The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides."

"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."

"The product has a very good triggering mechanism."

"I find the provisioning to be the most valuable."

"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"

More BMC TrueSight Orchestration pros

"The iTerm suite is also crucial for visibility and optimization."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"The product has a flexible interface for development."

"There are a lot of ready to use orchestration custom packs."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"The solution effectively automates business processes."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"It's probably the best product out there."

More ServiceNow Orchestration pros

Cons

"BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly."

"The solution is not user-friendly."

"BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing."

"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."

"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."

"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."

"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."

"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."

More BMC TrueSight Orchestration cons

"We cannot perform GUI automation using the tool."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"There can be gaps in integration."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"It is a highly complex platform to work on."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."

"There is a huge cost saving with BMC TrueSight compared to other solutions."

"Licensing is per lot, or per agent — one agent is one license."

"Licensing is available in different ways and depends on data being consumed by users and nodes being operated."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"Pricing is custom to every customer."

"In terms of price, this solution is at the higher end of what you'll find."

"It is not very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"The solution is costly and orchestrations are very expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

13%

Insurance Company

Educational Organization

Financial Services Firm

21%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	8

Questions from the Community

What do you like most about BMC TrueSight Orchestration?

The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need...

What needs improvement with BMC TrueSight Orchestration?

We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.

What is your primary use case for BMC TrueSight Orchestration?

BMC TrueSight is majorly used for database backup and auto remediation for the networks. It is also used for server provisioning.

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

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Product Reports

BMC TrueSight Orchestration

Download BMC TrueSight Orchestration product report

ServiceNow Orchestration

Download ServiceNow Orchestration product report

Also Known As

TrueSight Orchestration, Atrium Orchestrator

No data available

Overview

IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. BMC Atrium Orchestrator automates common, repeatable tasks to improve quality of service across the board.

Move from reactive, manual handling of requests to a fully automated system
Deliver consistent task and automation workflow results
Automate data collection for audit compliance
Align with best practices
Free up IT resources

BMC

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Ameritas, Buckeye Partners, KNAB, Dex Media, News UK

experian, BEACHBODY, HealthPartners, Banosoft

BMC TrueSight Orchestration vs. ServiceNow Orchestration