No more typing reviews! Try our Samantha, our new voice AI agent.

BMC TrueSight Orchestration vs OpenText Operations Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Orchestration
Ranking in Process Automation
34th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
9
Ranking in other categories
No ranking in other categories
OpenText Operations Orchest...
Ranking in Process Automation
17th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (17th)
 

Mindshare comparison

As of June 2026, in the Process Automation category, the mindshare of BMC TrueSight Orchestration is 1.4%, up from 0.7% compared to the previous year. The mindshare of OpenText Operations Orchestration is 1.4%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
OpenText Operations Orchestration1.4%
BMC TrueSight Orchestration1.4%
Other97.2%
Process Automation
 

Featured Reviews

Ilhami Arikan - PeerSpot reviewer
Cloud Services Automation Technologies Manager at Garanti Teknoloji
An orchestration tool to automate the end-to-end process with a need to improve its user experience
In BMC TrueSight Orchestration, login is just text-based, so it's really hard to find the problem. We cannot see the ongoing running jobs or interfere with them on an interface. So it's unavailable. There are some restrictions about the permissions, especially the level of the permissions, even though there is not very much there. It's a little bit hard to use clients' development tools, so the user experience may be improved. There is room for improvement for the local team.
Ahmed Salman - PeerSpot reviewer
Performance & Monitoring Supervisor at Saudi Telecom Company
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration."
"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."
"I find the provisioning to be the most valuable."
"The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides."
"The initial setup is easy. The deployment was done in an hour."
"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."
"This solution is scalable."
"BMC TrueSight Orchestration has made things much easier for them."
"Time savings with automation. We've gone from weeks to deploy systems to minutes."
"It has made the implementation of our IT software policies faster."
"The most valuable feature of this solution is the sustainability and the simplicity around the usage."
"The centralization of the administration is what's most valuable for us."
"Four years ago, we created a new department for automation, and today the organization has a lot of trust in us and we are placed in each strategic architecture, everybody knows us, trusts us, and is happy to work with us, and we are problem solvers and the innovation robo team."
"The product is good functionality-wise. I am impressed with the tool's flexibility in customization."
"We have reduced the amount of time it would take to resolve an incident or to send an escalation to a customer, and it has saved us many man hours."
"As an integrator of Operations Orchestration, we find that the most valuable feature is really the support that HP provides."
 

Cons

"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."
"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."
"It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some."
"BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly."
"BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing."
"The solution is not user-friendly."
"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."
"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."
"I would like to see a bit more in the UX. It needs to be a bit more up-to-date."
"We have used technical support and we've had our ups and downs with them."
"From 1 – 10 – I think HP is about a 4. Support can be slow and frustrating."
"We have had some issues with memory usage, but that's something that we beefed up and made the system more robust."
"The price is an area that should be addressed because the price is high."
"Faster integration with different applications."
"Simple things are missing – being unable to easily capture flow inputs in an automated fashion is one (I shouldn’t have to write an SQL query for this)."
"It's not a perfect solution, such as with the customization prompts."
 

Pricing and Cost Advice

"There is a huge cost saving with BMC TrueSight compared to other solutions."
"Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."
"Licensing is per lot, or per agent — one agent is one license."
"Licensing is available in different ways and depends on data being consumed by users and nodes being operated."
"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."
"I do not have experience with the pricing or licensing of the product."
"The cost is very high compared to anything else available."
report
Use our free recommendation engine to learn which Process Automation solutions are best for your needs.
900,747 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Healthcare Company
12%
Outsourcing Company
10%
Government
7%
Financial Services Firm
14%
Construction Company
13%
Manufacturing Company
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise20
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
 

Also Known As

TrueSight Orchestration, Atrium Orchestrator
Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
 

Overview

 

Sample Customers

Ameritas, Buckeye Partners, KNAB, Dex Media, News UK
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
Find out what your peers are saying about BMC TrueSight Orchestration vs. OpenText Operations Orchestration and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.