BMC TrueSight Orchestration vs Fortra's Automate comparison

The compared BMC Helix and Fortra solutions aren't in the same category. BMC Helix is ranked #34 in PA , and holds a 1.4% mindshare in the category. Fortra is ranked #4 in RPA , with an average rating of 8.7, and holds a 2.8% mindshare. Additionally, 87% of BMC Helix users are willing to recommend the solution, compared to 97% of Fortra users who would recommend it.

BMC TrueSight Orchestration

Read 9 BMC TrueSight Orchestration reviews

1,578 Views
1,404 Comparison Views

87% willing to recommend

Fortra's Automate

Read 45 Fortra's Automate reviews

6,394 Views
4,732 Comparison Views

97% willing to recommend

BMC TrueSight Orchestration

Fortra's Automate

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC TrueSight Orchestration and Fortra's Automate based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation.

To learn more, read our detailed Process Automation Report (Updated: June 2026).

Buyer's Guide

Process Automation

June 2026

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Helped 903,067 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight Orchestration

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Process Automation (34th)

Fortra's Automate

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (4th), Business Orchestration and Automation Technologies (5th)

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. BMC TrueSight Orchestration is designed for Process Automation and holds a mindshare of 1.4%, up 0.7% compared to last year.
Fortra's Automate, on the other hand, focuses on Robotic Process Automation (RPA), holds 2.8% mindshare, up 1.8% since last year.

Process Automation Mindshare Distribution
Product	Mindshare (%)
BMC TrueSight Orchestration	1.4%
Camunda	10.8%
IBM BPM	5.5%
Other	82.3%

Process Automation

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
Fortra's Automate	2.8%
UiPath Platform	10.1%
Microsoft Power Automate	6.5%
Other	80.6%

Robotic Process Automation (RPA)

Featured Reviews

HarshalDeore

Solutions Architect at Parseq

Ready to use, with no need for customization

We currently operate in a banking domain. It helps to take daily backups of database. The BMC TrueSight helps in following the Reserve Bank guidelines and scheduling the back up as necessary. The solution creates a back-up and re-evaluates all the necessary information, alarming us in case there is a set of missing information. In case the backup fails, it also has an error handling mechanism is present, sending real-time messages and alerts in the form of emails to responsible teams. We have minimized the L1 and L2 activities, currently allowing us to only deal with L3 activities. If there are any errors in terms of backup, the incident is directly raised to Level 3. This automation has helped us save about 5 million pounds. It is also capable of no-manual intervention, where onboarding can be done without any manual assistance. The GUI offered by this solution is currently not available in the market. Whenever the details of customers are entered in the GUI, the process is carried out smoothly in the background without any issues.

Read full review

Anthony Tuhame

Information Technology Manager at Everseen

Automation has reduced night-time server checks and now manages reporting and cloud monitoring

The downsides I normally mention about Fortra's Automate are about reports and deep analytics. While Fortra's Automate can manage our servers, it can give you a problem report that says what happened, but it doesn't give you a clear picture of why it happened or how many times your servers went offline. This pushes us to get another third-party tool. We have to generate those simple reports from Fortra's Automate and push them to another software in Tableau. We use Tableau for analytics to analyze that data and understand what the trends are, what the instance is telling us, and what the clear problem is. It lacks that deep analytics feature. Additionally, I am not impressed with the interface, as it feels outdated and it has taken a long time to see any updates or changes. I believe those are the two downsides, but the customer support is adequate.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution is scalable."

"I find the provisioning to be the most valuable."

"BMC TrueSight Orchestration has made things much easier for them."

"The product has a very good triggering mechanism."

"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"

"The initial setup is easy. The deployment was done in an hour."

"The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration."

"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."

More BMC TrueSight Orchestration pros

"The benefits I have gained from using Fortra's Automate include reduced manual intervention, saving a lot of time and enabling me to accomplish much more work than would have been possible with individuals, with very minimal errors."

"Customers of AutoMate will realize their ROI within 90 to 120 days from their go-live date."

"Fortra's Automate can check if our servers are working, so I don't need to wake up at 3:00 AM to check server status."

"Web scraping is quite good since it offers a lot of possibilities."

"The interface is simple, user-friendly, and very intuitive."

"Automate helps me reduce manual work by automating tasks such as access keys and security rotations that we were not able to automate before, diminishing human dependency, and helps minimize errors."

"The peace of mind I have using Automate for scheduling tasks allows me to focus on other responsibilities without worrying about operational issues."

"The product effectively handles all the tasks we require."

More Fortra's Automate pros

Cons

"BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing."

"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."

"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."

"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."

"It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some."

"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."

"BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly."

"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."

More BMC TrueSight Orchestration cons

"I believe we need to test various OCR tools that assist in evaluating, let's say, six different customer resyncs. We analyze their spending patterns and documentations, but current OCR support has limitations, requiring highly standardized documents, which isn't always the case. With a more advanced OCR system, we could improve processes related to credit risk management and legal matters. We're exploring how to integrate Fortra's Automate with our CRM platform, taking cues from instances where Salesforce seamlessly merged with Automate. However, we use a different CRM, Insight for New Enterprise, and we're seeking ways to connect the automation process within our CRM. We aim for the automation to continue smoothly, even in instances where traditional automation methods might face hurdles."

"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."

"The product also has a limited use case in some respects."

"Areas for improvement in Automate would be a more modern web-based workflow designer, an enhanced real-time monitoring dashboard, and built-in API integration tools for REST and SOAP."

"I currently have three bugs open with them that I don't know if they are addressed in the new release."

"I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning."

"If Fortra's Automate could add more logging in jobs, that could be helpful."

"The areas that have room for improvement in Fortra's Automate include the reporting and analytics functionality, where the analytics could be more detailed."

More Fortra's Automate cons

Pricing and Cost Advice

"There is a huge cost saving with BMC TrueSight compared to other solutions."

"Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."

"Licensing is per lot, or per agent — one agent is one license."

"Licensing is available in different ways and depends on data being consumed by users and nodes being operated."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"Once you buy the software, you just pay for the support for backend help."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"It comes with a package that costs approximately $20,000 USD per year."

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

More Fortra's Automate pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Healthcare Company

12%

Outsourcing Company

10%

Comms Service Provider

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	31
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

Ask a question

Earn 20 points

What is your primary use case for HelpSystems AutoMate?

Fortra's Automate has two or three use cases in this scenario. The feature I appreciate most is the drag and drop option in the automation builder, which allows us to eliminate heavy coding or code...

See all answers

What is your experience regarding pricing and costs for Fortra Automate?

Regarding the pricing of Fortra's Automate, for a startup or mid-market company, I would say it is not cheap and is definitely on the higher side. The pricing when setting up any bot or using the d...

See all answers

What needs improvement with Fortra Automate?

One thing I dislike about Fortra's Automate is that it does not perform well with OCR software, which is optical character recognition. For example, when we provide any document or policy PDFs to t...

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Comparisons

Control-M vs BMC TrueSight Orchestration

Compared 14% of the time

OpenText Operations Orchestration vs BMC TrueSight Orchestration

Compared 12% of the time

CA Process Automation vs BMC TrueSight Orchestration

Compared 8% of the time

Camunda vs BMC TrueSight Orchestration

Compared 7% of the time

ServiceNow Orchestration vs BMC TrueSight Orchestration

Compared 6% of the time

More BMC TrueSight Orchestration Competitors

UiPath Platform vs Fortra's Automate

Compared 12% of the time

Microsoft Power Automate vs Fortra's Automate

Compared 8% of the time

Automation Anywhere vs Fortra's Automate

Compared 6% of the time

Nintex RPA vs Fortra's Automate

Compared 6% of the time

Blue Prism vs Fortra's Automate

Compared 3% of the time

More Fortra's Automate Competitors

Product Reports

Buyer's Guide

BMC TrueSight Orchestration

June 2026

Download BMC TrueSight Orchestration product report

Buyer's Guide

Fortra's Automate

June 2026

Download Fortra's Automate product report

Also Known As

TrueSight Orchestration, Atrium Orchestrator

HelpSystems Automate, Automate

Overview

BMC TrueSight Orchestration offers robust automation with secure workflows, seamless integrations, and a user-friendly interface, simplifying software installations and payment transactions across environments.

BMC TrueSight Orchestration streamlines automation, provisioned not only for flexible integration but also boasting built-in connectivity across cloud and mainframe ecosystems. While its intuitive layout stands out, there are challenges like complex architecture and limited container support. Real-time dashboard enhancements and AI integration are areas for growth. Despite these, its capability to manage tasks from server provisioning to network auto-remediation remains integral for organizations leveraging systems like CMDB, Discovery, and Control-M.

What are the key features?

Provisioning: Simplifies software installation across servers.
Open API Integration: Compatible with any brand, offering extensive automation flexibility.
Intuitive Interface: Enhances accessibility and exporting.
Reliable Automation: Enables seamless payment transactions even without major card networks.
Built-in Connectivity: Facilitates operations over cloud and mainframe environments.

What benefits or ROI should users look for?

Operational Efficiency: Streamlines routine processes like server provisioning and password resets.
Seamless Integration: Connects with systems like CMDB and automates through Ansible Tower.
Task Automation: Supports automated network remediation and rule development for ticket resolution.

Industries implementing BMC TrueSight Orchestration benefit from its server monitoring capabilities in large data centers, leveraging its integration strengths for ticket management via BMC Remedy or ServiceNow, and employing automation in complex environments for tasks like database backups and network management.

BMC Helix

Fortra's Automate offers a user-friendly platform for task automation, featuring a drag-and-drop interface that aids in scheduling, file management, and integrating with services like Azure and AWS.

Fortra's Automate provides substantial ease in automating complex tasks through its intuitive design. It offers seamless integration capabilities, especially with Azure and AWS, and comes equipped with strong error handling. Cost-effective and requiring minimal coding, it supports a broad range of industries by effectively automating tasks such as HR operations, invoice management, and data processing across servers.

What features stand out in Fortra's Automate?

Drag-and-Drop Interface: Simplifies task setup and automation without deep coding expertise.
Scheduling and File Management: Ensures efficient, automated handling of tasks and file transfers.
Integration Capabilities: Works with platforms like Azure and AWS for enhanced performance.
Error Handling: Offers solid solutions to manage and resolve task execution errors.
Minimal Coding: Facilitates automation with limited coding requirements, broadening accessibility.

What benefits should users consider in reviews?

Cost-Effectiveness: Provides affordable licensing options for diverse businesses.
Operational Efficiency: Enhances productivity by automating repetitive tasks, reducing manual errors.
Versatility: Adapts well across sectors like banking, healthcare, and transportation.
Robust Support: Offers extensive assistance with automation features.
IT Compatibility: Easily integrates into existing IT infrastructures.

In industries such as healthcare and transportation, Fortra's Automate facilitates the automation of client management, HR operations, and data processing, boosting efficiency. Banks utilize it for managing extensive invoice workflows, while distribution sectors rely on its capabilities for insurance checks and system support. Its applicability across servers makes it a valuable tool for any sector seeking to reduce manual workload and improve task accuracy.

Fortra

Sample Customers

Ameritas, Buckeye Partners, KNAB, Dex Media, News UK

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation. Updated: June 2026.

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