Ivanti Automation vs ServiceNow Orchestration comparison

Ivanti and ServiceNow are both solutions in the Process Automation category. Ivanti is ranked #29 with an average rating of 8.0, while ServiceNow is ranked #10 with an average rating of 8.2. Ivanti holds a 1.1% mindshare in PA, compared to ServiceNow’s 2.8% mindshare. Additionally, 100% of Ivanti users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.

Ivanti Automation

Read 3 Ivanti Automation reviews

707 Views
587 Comparison Views

100% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,218 Views
2,151 Comparison Views

93% willing to recommend

Ivanti Automation

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Ivanti Automation and ServiceNow Orchestration compete in IT operations management, addressing different needs for potential buyers. Ivanti has an edge in pricing and support, while ServiceNow leads in feature set for those needing advanced functionalities.

Features: Ivanti Automation offers task automation, integration with Ivanti products, and improved IT efficiency. ServiceNow Orchestration automates complex workflows, integrates with many third-party applications, and prioritizes extensive functionality.

Ease of Deployment and Customer Service: Ivanti Automation provides a straightforward deployment appealing to users wanting quick implementation, and its customer service is known for accessibility. ServiceNow Orchestration involves a more complex deployment due to advanced features, with strategic support guiding complex installations efficiently.

Pricing and ROI: Ivanti Automation has lower setup costs and quicker ROI because of its competitive pricing and implementation. ServiceNow Orchestration requires a higher initial investment but offers significant returns for environments that need high-level orchestration capabilities.

To learn more, read our detailed Ivanti Automation vs. ServiceNow Orchestration Report (Updated: March 2026).

Buyer's Guide

Ivanti Automation vs. ServiceNow Orchestration

March 2026

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Helped 885,667 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Automation

Ranking in Process Automation

29th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

10th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Process Automation category, the mindshare of Ivanti Automation is 1.1%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.8%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
ServiceNow Orchestration	2.8%
Ivanti Automation	1.1%
Other	96.1%

Process Automation

Featured Reviews

Ahmed-Ragab

Senior DevOps & Release Management Engineer at EBC

Facilitates task management with effective approval processes and modern integration capabilities

It facilitates processes by sending notifications to relevant individuals who need to take action regarding requests. There is a very good approval hierarchy in place. Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests. It is also easy to integrate with many other tools, like Nintex and Azure DevOps, using APIs.

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Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There is a very good approval hierarchy in place."

"The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software."

"It's easy for the IT admins at the company to use, it isn't hard to understand, and there are lots of features you can use out of the box."

"Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests."

"It's easy for the IT admins at the company to use. It isn't hard to understand and there are lots of features you can use out of the box. If a feature isn't available in Ivanti Automation, you can always script it."

"It's probably the best product out there."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"The product has a flexible interface for development."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"It's scalable."

"The solution effectively automates business processes."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"Great with IT processes and business processes."

More ServiceNow Orchestration pros

Cons

"Their cloud relay feature needs to improve to compete with other products in cloud solutions like Azure and AWS. It should be easier to deploy or provision images in the cloud with Ivanti Automation. Better Azure integration would also help."

"Their cloud relay feature needs to improve to compete with other products in cloud solutions like Azure and AWS."

"Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures."

"The user interface could be more futuristic and modernized in terms of styling and colors."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"There can be gaps in integration."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"The connectors need to be updated because certain connectors for third-party tools are not up to date, and our customers are having problems synchronizing data with some of these tools."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"It is a highly complex platform to work on."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is not very expensive."

"The solution is costly and orchestrations are very expensive."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"Pricing is custom to every customer."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

15%

Government

14%

Comms Service Provider

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

What needs improvement with Ivanti Automation?

The user interface could be more futuristic and modernized in terms of styling and colors.

See all answers

What is your primary use case for Ivanti Automation?

I use Ivanti Automation for tasks such as requesting new machines for new employees and managing access over some machines or networks. It also manages tasks like creating users.

See all answers

What advice do you have for others considering Ivanti Automation?

I would rate Ivanti Automation an eight out of ten. The user experience and UI could be improved to make it better.

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

See all answers

What is your primary use case for ServiceNow Orchestration?

I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...

See all answers

Comparisons

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Compared 14% of the time

Microsoft System Center Orchestrator vs Ivanti Automation

Compared 13% of the time

Pega Platform vs Ivanti Automation

Compared 10% of the time

OpenText Operations Orchestration vs Ivanti Automation

Compared 9% of the time

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Camunda vs ServiceNow Orchestration

Compared 16% of the time

Control-M vs ServiceNow Orchestration

Compared 12% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 8% of the time

IBM BPM vs ServiceNow Orchestration

Compared 6% of the time

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Product Reports

Buyer's Guide

Process Automation

March 2026

Download Ivanti Automation product report

Buyer's Guide

ServiceNow Orchestration

March 2026

Download ServiceNow Orchestration product report

Also Known As

Ivanti IT Automation, RES Suite

No data available

Overview

Routine manual tasks consume IT and service desk resources and limit its ability to move ahead with higher-impact strategic projects. Ivanti Automation, powered by RES streamlines the management of complex hybrid environments by automating infrastructure, cloud, and workspace automation processes required to support the business.

Ivanti

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Oxfordshire County Council, Selex Galileo, Elkerliek ziekenhuis, Woodforest National Bank, City of Deventer, Royal Grammar School, SAAone, Eat' N Park, Espria

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Ivanti Automation vs. ServiceNow Orchestration

March 2026

Free Report: Ivanti Automation vs. ServiceNow Orchestration

Find out what your peers are saying about Ivanti Automation vs. ServiceNow Orchestration and other solutions. Updated: March 2026.

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