Ivanti Automation vs ServiceNow Orchestration comparison

Ivanti and ServiceNow are both solutions in the Process Automation category. Ivanti is ranked #28 with an average rating of 8.0, while ServiceNow is ranked #11 with an average rating of 8.3. Ivanti holds a 0.4% mindshare in PA, compared to ServiceNow’s 4.1% mindshare. Additionally, 100% of Ivanti users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Ivanti Automation

Read 3 Ivanti Automation reviews

244 Views
124 Comparison Views

100% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,130 Views
1,563 Comparison Views

92% willing to recommend

Ivanti Automation

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Ivanti Automation and ServiceNow Orchestration compete in IT operations management, addressing different needs for potential buyers. Ivanti has an edge in pricing and support, while ServiceNow leads in feature set for those needing advanced functionalities.

Features: Ivanti Automation offers task automation, integration with Ivanti products, and improved IT efficiency. ServiceNow Orchestration automates complex workflows, integrates with many third-party applications, and prioritizes extensive functionality.

Ease of Deployment and Customer Service: Ivanti Automation provides a straightforward deployment appealing to users wanting quick implementation, and its customer service is known for accessibility. ServiceNow Orchestration involves a more complex deployment due to advanced features, with strategic support guiding complex installations efficiently.

Pricing and ROI: Ivanti Automation has lower setup costs and quicker ROI because of its competitive pricing and implementation. ServiceNow Orchestration requires a higher initial investment but offers significant returns for environments that need high-level orchestration capabilities.

To learn more, read our detailed Ivanti Automation vs. ServiceNow Orchestration Report (Updated: March 2025).

Buyer's Guide

Ivanti Automation vs. ServiceNow Orchestration

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Automation

Ranking in Process Automation

28th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of Ivanti Automation is 0.4%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.1%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Ahmed-Ragab

Senior DevOps & Release Management Engineer at EBC

Facilitates task management with effective approval processes and modern integration capabilities

It facilitates processes by sending notifications to relevant individuals who need to take action regarding requests. There is a very good approval hierarchy in place. Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests. It is also easy to integrate with many other tools, like Nintex and Azure DevOps, using APIs.

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ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests."

"There is a very good approval hierarchy in place."

"The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software."

"It's easy for the IT admins at the company to use. It isn't hard to understand and there are lots of features you can use out of the box. If a feature isn't available in Ivanti Automation, you can always script it."

"It has competitive AI capabilities."

"Great with IT processes and business processes."

"The product has a flexible interface for development."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"It's probably the best product out there."

"The data visualization is good."

"It is a very stable product, highly affordable."

"The iTerm suite is also crucial for visibility and optimization."

More ServiceNow Orchestration pros

Cons

"Their cloud relay feature needs to improve to compete with other products in cloud solutions like Azure and AWS. It should be easier to deploy or provision images in the cloud with Ivanti Automation. Better Azure integration would also help."

"The user interface could be more futuristic and modernized in terms of styling and colors."

"Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"It is a highly complex platform to work on."

"Efficiency of some features could be improved."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"There can be gaps in integration."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"In terms of price, this solution is at the higher end of what you'll find."

"Pricing is custom to every customer."

"The solution is costly and orchestrations are very expensive."

"It is not very expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

17%

Government

16%

Healthcare Company

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Ivanti Automation?

The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software.

See all answers

What is your experience regarding pricing and costs for Ivanti Automation?

My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions. On a scale from one to ten, where one is cheap, and ten is expensive, I ra...

See all answers

What needs improvement with Ivanti Automation?

The user interface could be more futuristic and modernized in terms of styling and colors.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...

See all answers

Comparisons

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Compared 57% of the time

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Compared 43% of the time

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IBM BPM vs ServiceNow Orchestration

Compared 7% of the time

Temporal vs ServiceNow Orchestration

Compared 6% of the time

BIC Process Execution vs ServiceNow Orchestration

Compared 4% of the time

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Product Reports

Buyer's Guide

Process Automation

March 2025

Download Ivanti Automation product report

Buyer's Guide

ServiceNow Orchestration

March 2025

Download ServiceNow Orchestration product report

Also Known As

Ivanti IT Automation, RES Suite

No data available

Overview

Routine manual tasks consume IT and service desk resources and limit its ability to move ahead with higher-impact strategic projects. Ivanti Automation, powered by RES streamlines the management of complex hybrid environments by automating infrastructure, cloud, and workspace automation processes required to support the business.

Ivanti

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Oxfordshire County Council, Selex Galileo, Elkerliek ziekenhuis, Woodforest National Bank, City of Deventer, Royal Grammar School, SAAone, Eat' N Park, Espria

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Ivanti Automation vs. ServiceNow Orchestration

March 2025

Free Report: Ivanti Automation vs. ServiceNow Orchestration

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