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Resolve Actions vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Resolve Actions
Ranking in Process Automation
31st
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
9th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Process Automation category, the mindshare of Resolve Actions is 0.5%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.0%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
ServiceNow Orchestration3.0%
Resolve Actions0.5%
Other96.5%
Process Automation
 

Featured Reviews

Naresh Rayakwar - PeerSpot reviewer
Lead architect at Tech Mahindra Limited
Stable platform with a straightforward setup process
The initial setup process is straightforward. It usually takes a day if all the prerequisites are met. It requires correctly configuring the property file. The process is particularly uncomplicated if the deployment is on a standalone system. However, in a clustered environment, the property file needs to be deployed on each server with precise sequencing, following the guidelines provided by the system. The installation script is then executed to install the overall product. The deployment time depends on different use cases and requires one executive to work on it. The level of maintenance support is also based on the use cases. Two executives can easily maintain the product for a simple vanilla setup with normal use cases.
Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The platform allows us to create workflows easily."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"It has competitive AI capabilities."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"It's scalable."
"The data visualization is good."
"The iTerm suite is also crucial for visibility and optimization."
 

Cons

"Currently, the libraries are more specific to a few network equipment providers. They could introduce more libraries from different vendors."
"There can be gaps in integration."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"The deployment requires awareness among the project staff."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
"It is a highly complex platform to work on."
"I would like a user experience module to be added."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
 

Pricing and Cost Advice

"They offer a subscription-based license and not a perpetual license for the platform. You have to purchase a yearly license."
"The solution is costly and orchestrations are very expensive."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"Pricing is custom to every customer."
"It is not very expensive."
"In terms of price, this solution is at the higher end of what you'll find."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
22%
Manufacturing Company
8%
Computer Software Company
7%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

What do you like most about Resolve Actions?
The platform allows us to create workflows easily.
What is your experience regarding pricing and costs for Resolve Actions?
They offer a subscription-based license and not a perpetual license for the platform. You have to purchase a yearly license.
What needs improvement with Resolve Actions?
Currently, the libraries are more specific to a few network equipment providers. They could introduce more libraries from different vendors.
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
 

Overview

 

Sample Customers

1. IBM 2. Microsoft 3. Amazon 4. Google 5. Apple 6. Facebook 7. Tesla 8. Netflix 9. Adobe 10. Salesforce 11. Oracle 12. Cisco 13. Intel 14. HP 15. Dell 16. Samsung 17. Sony 18. Twitter 19. Uber 20. Airbnb 21. LinkedIn 22. Spotify 23. Pinterest 24. Snapchat 25. Dropbox 26. Slack 27. Square 28. Zoom 29. Shopify 30. Reddit 31. TikTok 32. Lyft
experian, BEACHBODY, HealthPartners, Banosoft
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