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OpenText Operations Orchestration vs ServiceNow Orchestration comparison

OpenText and ServiceNow are both solutions in the Process Automation category. OpenText is ranked #22 with an average rating of 8.7, while ServiceNow is ranked #11 with an average rating of 8.3. OpenText holds a 0.6% mindshare in PA, compared to ServiceNow’s 4.1% mindshare. Additionally, 92% of OpenText users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.
OpenText Operations Orchest...
Read 26 OpenText Operations Orchestration reviews
  • 483 Views
  • 317 Comparison Views
92% willing to recommend
ServiceNow Orchestration
Read 16 ServiceNow Orchestration reviews
  • 2,130 Views
  • 1,563 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

OpenText Operations Orchestration and ServiceNow Orchestration are key competitors in IT automation. While ServiceNow offers superior integration with systems, OpenText stands out for handling complex workflows efficiently.

Features: OpenText Operations Orchestration offers advanced scripting capabilities, flexible workflow management, and agent-based or agentless automation. ServiceNow Orchestration provides seamless integration with the ServiceNow platform, strong AI-driven features, and efficient service mapping capabilities.

Room for Improvement: OpenText could improve its user interface, streamlined integration options, and reduce the complexity of flow creation. ServiceNow Orchestration requires enhancements in network connectivity testing, better management scalability, and simplification of non-API features usage.

Ease of Deployment and Customer Service: ServiceNow Orchestration benefits from effortless deployment within its ecosystem and centralized support. OpenText Operations Orchestration, while initially complex, offers personalized support and a vast library of resources for troubleshooting efforts.

Pricing and ROI: OpenText Operations Orchestration demands a higher initial setup cost but delivers high ROI on complex operations. ServiceNow Orchestration may have reduced upfront costs, especially for current ServiceNow users, providing quick ROI through its integrated structure.

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To learn more, read our detailed OpenText Operations Orchestration vs. ServiceNow Orchestration Report (Updated: March 2025).
Buyer's Guide
OpenText Operations Orchestration vs. ServiceNow Orchestration
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Operations Orchest...
Ranking in Process Automation
22nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (21st)
ServiceNow Orchestration
Ranking in Process Automation
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of OpenText Operations Orchestration is 0.6%, down from 1.1% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.1%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Ahmed Salman - PeerSpot reviewer
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.
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ShaheenKapery - PeerSpot reviewer
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's very stable. If you ask me for the success rate metrics, it's more than 90% for both."
"It has reduced the time taken to go to market. In the past, we were struggling with building these integrations, but now the process has sped up and there is an added advantage of quick delivery. In addition, it is an agent-less solution, which provides more flexibility in terms of multiple options."
"The community is very powerful, with extensive knowledge bases available."
"The product is good functionality-wise. I am impressed with the tool's flexibility in customization."
"In my environment, if I want to shut down all tools in one shot, I can create a workflow and run the workflow to shut down all tools in one go."
"There are a lot of ready to use orchestration custom packs."
"It's scalable."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"Great with IT processes and business processes."
"The iTerm suite is also crucial for visibility and optimization."
"It's probably the best product out there."
"It has competitive AI capabilities."
"It is a very stable product, highly affordable."
More ServiceNow Orchestration pros
 

Cons

"Only the tool's support can be a drawback where improvements are needed."
"The tool's UI needs to be improved. It needs to have better administration features in future releases."
"I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios."
"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."
"The price is an area that should be addressed because the price is high."
"The deployment requires awareness among the project staff."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"We cannot perform GUI automation using the tool."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"There can be gaps in integration."
"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."
"It is a highly complex platform to work on."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
More ServiceNow Orchestration cons
 

Pricing and Cost Advice

"I do not have experience with the pricing or licensing of the product."
"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."
"The cost is very high compared to anything else available."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is not very expensive."
"The solution is costly and orchestrations are very expensive."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"In terms of price, this solution is at the higher end of what you'll find."
"Pricing is custom to every customer."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
10%
Manufacturing Company
9%
Healthcare Company
8%
Financial Services Firm
21%
Computer Software Company
13%
Manufacturing Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
See all answers
What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
See all answers
What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
See all answers
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
See all answers
What is your experience regarding pricing and costs for ServiceNow Orchestration?
Pricing is custom to every customer.
See all answers
What needs improvement with ServiceNow Orchestration?
I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...
See all answers
 

Comparisons

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Compared 8% of the time
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Compared 55% of the time
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Compared 16% of the time
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Compared 7% of the time
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Compared 6% of the time
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Compared 2% of the time
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Product Reports

Buyer's Guide
OpenText Operations Orchestration
March 2025
OpenText Operations Orchestration reportDownload OpenText Operations Orchestration product report
Buyer's Guide
ServiceNow Orchestration
March 2025
ServiceNow Orchestration reportDownload ServiceNow Orchestration product report
 

Also Known As

Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
No data available
 

Overview

OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.

With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.

Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:

  • Design automation workflows with a low-code/no-code designer canvas, content library, and API generator wizards.
  • Govern your automation in one place and centrally orchestrate powerful, scalable workflows in large, high availability environments.
  • Schedule workflows and make sure that SLAs are met and workflows execution happens when you need it.
  • Expose REST APIs to programmatically invoke orchestration from any external source.
  • Automate difficult interfaces with RPA robots that mimic screen based human actions.
  • Follow business and operational metrics to understand the value and the health of your orchestration environment.
  • Expose orchestration scenarios as services to your end users in an easy to use Self-Service catalog.

Operations Orchestration offers the following components:

OpenText

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow
 

Sample Customers

Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
experian, BEACHBODY, HealthPartners, Banosoft
Buyer's Guide
OpenText Operations Orchestration vs. ServiceNow Orchestration
March 2025
Free Report: OpenText Operations Orchestration vs. ServiceNow Orchestration
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