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OpenText Operations Orchestration vs ServiceNow Orchestration comparison

OpenText and ServiceNow are both solutions in the Process Automation category. OpenText is ranked #23 with an average rating of 8.5, while ServiceNow is ranked #10 with an average rating of 8.2. OpenText holds a 1.0% mindshare in PA, compared to ServiceNow’s 2.8% mindshare. Additionally, 92% of OpenText users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.
OpenText Operations Orchest...
Read 26 OpenText Operations Orchestration reviews
  • 1,624 Views
  • 715 Comparison Views
92% willing to recommend
ServiceNow Orchestration
Read 16 ServiceNow Orchestration reviews
  • 2,218 Views
  • 2,151 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

OpenText Operations Orchestration and ServiceNow Orchestration are key competitors in IT automation. While ServiceNow offers superior integration with systems, OpenText stands out for handling complex workflows efficiently.

Features: OpenText Operations Orchestration offers advanced scripting capabilities, flexible workflow management, and agent-based or agentless automation. ServiceNow Orchestration provides seamless integration with the ServiceNow platform, strong AI-driven features, and efficient service mapping capabilities.

Room for Improvement: OpenText could improve its user interface, streamlined integration options, and reduce the complexity of flow creation. ServiceNow Orchestration requires enhancements in network connectivity testing, better management scalability, and simplification of non-API features usage.

Ease of Deployment and Customer Service: ServiceNow Orchestration benefits from effortless deployment within its ecosystem and centralized support. OpenText Operations Orchestration, while initially complex, offers personalized support and a vast library of resources for troubleshooting efforts.

Pricing and ROI: OpenText Operations Orchestration demands a higher initial setup cost but delivers high ROI on complex operations. ServiceNow Orchestration may have reduced upfront costs, especially for current ServiceNow users, providing quick ROI through its integrated structure.

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To learn more, read our detailed OpenText Operations Orchestration vs. ServiceNow Orchestration Report (Updated: March 2026).
Buyer's Guide
OpenText Operations Orchestration vs. ServiceNow Orchestration
March 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Operations Orchest...
Ranking in Process Automation
23rd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (19th)
ServiceNow Orchestration
Ranking in Process Automation
10th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Process Automation category, the mindshare of OpenText Operations Orchestration is 1.0%, up from 0.6% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.8%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
ServiceNow Orchestration2.8%
OpenText Operations Orchestration1.0%
Other96.2%
Process Automation
 

Featured Reviews

Ahmed Salman - PeerSpot reviewer
Ahmed Salman
Performance & Monitoring Supervisor at Saudi Telecom Company
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.
Read full review
Claude-Yameogo - PeerSpot reviewer
Claude-Yameogo
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is easier to manage all the servers, and you can automate processes at one time for all these types of servers, which is very useful."
"This solution enables the automation of workflow."
"It’s saved 100’s of man hours monthly."
"It's very stable. If you ask me for the success rate metrics, it's more than 90% for both."
"Time savings with automation. We've gone from weeks to deploy systems to minutes."
"We have reduced the amount of time it would take to resolve an incident or to send an escalation to a customer, and it has saved us many man hours."
"The ability to basically create any type of flow I want to, go and get the root cause, and to control workflow without people having to know everything that needs to be done."
"HP provides ready to use automation libraries for almost all the IT process automation tasks with no extra cost."
More OpenText Operations Orchestration pros
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"It has competitive AI capabilities."
"The product has a flexible interface for development."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"The iTerm suite is also crucial for visibility and optimization."
"It's probably the best product out there."
"It is a very stable product, highly affordable."
"It's scalable."
More ServiceNow Orchestration pros
 

Cons

"It takes a lot of resources to implement and support it, which is expensive."
"The setup is a little bit complex, as the first time we needed some help from HPE support, but afterwards on repeating the process it became easier."
"I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios."
"There were a lot of scalability issues that we initially faced; whenever I tried to deploy 100-200 endpoints, it became a huge challenge."
"Customer service is one of those areas that definitely needs to be improved. 3.5 out of 10 Technical Support: Needs improvement."
"Simple things are missing – being unable to easily capture flow inputs in an automated fashion is one (I shouldn’t have to write an SQL query for this)."
"The one feature that would be useful for us would be integration of more automation with other solutions."
"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."
More OpenText Operations Orchestration cons
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"There can be gaps in integration."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"I would like a user experience module to be added."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"The deployment requires awareness among the project staff."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
More ServiceNow Orchestration cons
 

Pricing and Cost Advice

"I do not have experience with the pricing or licensing of the product."
"The cost is very high compared to anything else available."
"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."
"In terms of price, this solution is at the higher end of what you'll find."
"Pricing is custom to every customer."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"It is not very expensive."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"The solution is costly and orchestrations are very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Healthcare Company
9%
Comms Service Provider
7%
Financial Services Firm
21%
Manufacturing Company
8%
Computer Software Company
6%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise20
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
See all answers
What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
See all answers
What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
See all answers
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
See all answers
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
See all answers
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
See all answers
 

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Compared 13% of the time
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Product Reports

Buyer's Guide
OpenText Operations Orchestration
March 2026
OpenText Operations Orchestration reportDownload OpenText Operations Orchestration product report
Buyer's Guide
ServiceNow Orchestration
February 2026
ServiceNow Orchestration reportDownload ServiceNow Orchestration product report
 

Also Known As

Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
No data available
 

Overview

OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.

With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.

Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:

  • Design automation workflows with a low-code/no-code designer canvas, content library, and API generator wizards.
  • Govern your automation in one place and centrally orchestrate powerful, scalable workflows in large, high availability environments.
  • Schedule workflows and make sure that SLAs are met and workflows execution happens when you need it.
  • Expose REST APIs to programmatically invoke orchestration from any external source.
  • Automate difficult interfaces with RPA robots that mimic screen based human actions.
  • Follow business and operational metrics to understand the value and the health of your orchestration environment.
  • Expose orchestration scenarios as services to your end users in an easy to use Self-Service catalog.

Operations Orchestration offers the following components:

OpenText

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow
 

Sample Customers

Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
experian, BEACHBODY, HealthPartners, Banosoft
Buyer's Guide
OpenText Operations Orchestration vs. ServiceNow Orchestration
March 2026
Free Report: OpenText Operations Orchestration vs. ServiceNow Orchestration
Find out what your peers are saying about OpenText Operations Orchestration vs. ServiceNow Orchestration and other solutions. Updated: March 2026.
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