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CA Process Automation vs OpenText Operations Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
OpenText Operations Orchest...
Ranking in Process Automation
17th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (17th)
 

Mindshare comparison

As of June 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of OpenText Operations Orchestration is 1.4%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
OpenText Operations Orchestration1.4%
CA Process Automation1.0%
Other97.6%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Ahmed Salman - PeerSpot reviewer
Performance & Monitoring Supervisor at Saudi Telecom Company
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."
"It is easy to debug and troubleshoot."
"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"It is easier to manage all the servers, and you can automate processes at one time for all these types of servers, which is very useful."
"This tool addresses all our disparate capabilities, bringing all those systems together, so we have been able to orchestrate per product and tie those things together to automate processes that were manual in the past, allowing us to turn around systems a lot quicker and in a repeatable way."
"The automation, hands down, is the future of our company and the direction we're going in, letting us deploy servers in 15 minutes instead of two weeks and even embed monitoring into that same automated service for a huge benefit."
"Time savings with automation. We've gone from weeks to deploy systems to minutes."
"The centralization of the administration is what's most valuable for us."
"The most valuable feature of this solution is the sustainability and the simplicity around the usage."
"The product is good functionality-wise. I am impressed with the tool's flexibility in customization."
"This solution enables the automation of workflow."
 

Cons

"Somehow the product group within CA left the product dry from some regular expression functionality."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"It’s very complex, which is one of the disadvantages."
"Make some of the features more open source that way developers can have more flexibility."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"OCR capability should be added as a feature."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."
"Setup is quite complex, but it is a complex product."
"Customer service is one of those areas that definitely needs to be improved. 3.5 out of 10 Technical Support: Needs improvement."
"We have had some issues with memory usage, but that's something that we beefed up and made the system more robust."
"Simple things are missing – being unable to easily capture flow inputs in an automated fashion is one (I shouldn’t have to write an SQL query for this)."
"The one feature that would be useful for us would be integration of more automation with other solutions."
"The price is an area that should be addressed because the price is high."
"The tool's UI needs to be improved. It needs to have better administration features in future releases."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."
"The cost is very high compared to anything else available."
"I do not have experience with the pricing or licensing of the product."
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
17%
Construction Company
16%
Performing Arts
9%
Financial Services Firm
14%
Construction Company
12%
Manufacturing Company
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise20
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
 

Also Known As

CA IT Process Automation Manager
Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
Find out what your peers are saying about CA Process Automation vs. OpenText Operations Orchestration and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.