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CA Process Automation vs OpenText Operations Orchestration comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
OpenText Operations Orchest...
Ranking in Process Automation
21st
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (20th)
 

Mindshare comparison

As of September 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of OpenText Operations Orchestration is 1.5%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
OpenText Operations Orchestration1.5%
CA Process Automation1.0%
Other97.5%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Ahmed Salman - PeerSpot reviewer
Performance & Monitoring Supervisor at Saudi Telecom Company
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"If you’re planning or looking for an application able to create process automation, stop looking."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"This tool addresses all our disparate capabilities, bringing all those systems together, so we have been able to orchestrate per product and tie those things together to automate processes that were manual in the past, allowing us to turn around systems a lot quicker and in a repeatable way."
"The community is very powerful, with extensive knowledge bases available."
"We have saved few million dollars with OO."
"The ability to basically create any type of flow I want to, go and get the root cause, and to control workflow without people having to know everything that needs to be done."
"As an integrator of Operations Orchestration, we find that the most valuable feature is really the support that HP provides."
"The product is good functionality-wise. I am impressed with the tool's flexibility in customization."
"It's very stable. If you ask me for the success rate metrics, it's more than 90% for both."
"It is easier to manage all the servers, and you can automate processes at one time for all these types of servers, which is very useful."
 

Cons

"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."
"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"Make some of the features more open source that way developers can have more flexibility."
"It’s very complex, which is one of the disadvantages."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."
"We have used technical support and we've had our ups and downs with them."
"I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios."
"But what I would like are more functionalities around code release."
"It takes a lot of resources to implement and support it, which is expensive."
"In order for our customers to have a deeper integration of Operations Orchestration, it needs to be offered with more cloud options, whether that's public or private or hybrid."
"Simple things are missing – being unable to easily capture flow inputs in an automated fashion is one (I shouldn’t have to write an SQL query for this)."
"There are automation tools out there that are more unified -- network, database, servers. Operations Orchestration doesn't do everything and you need to buy other components for other tasks."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"The cost is very high compared to anything else available."
"I do not have experience with the pricing or licensing of the product."
"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."
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Top Industries

By visitors reading reviews
Outsourcing Company
21%
Construction Company
16%
Financial Services Firm
12%
Manufacturing Company
12%
Outsourcing Company
13%
Construction Company
13%
Financial Services Firm
12%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise20
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
 

Also Known As

CA IT Process Automation Manager
Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
Find out what your peers are saying about CA Process Automation vs. OpenText Operations Orchestration and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.