Certinia ERP Reviews

We use Certinia ERP for accounting purposes, generating sales invoices, enabling invoices, and for various reports. These include cash statements, general reports, income statements, and profit and loss statements.

Certinia ERP has increased our revenues, provides good support, and has helped us save a lot of costs which were previously being wasted.

Certinia ERP is valuable for manufacturing, accounting, and service-based concerns. It has features like bank reconciliation and the financial report builder which enhance operational efficiency.

The bank statement feature takes a lot of time and can be improved to make reconciliation quicker. Also, improving the data stream feature for easier export and import of data would be beneficial.

I have been working with Certinia ERP for more than three years.

Certinia ERP is scalable. It supports business users well and incorporates AI.

Whenever I escalate any questions to technical support, I receive a reply within a few hours, and they resolve the issues within a day or two.

Positive

Before Certinia ERP, I used Tally Accounting Software. I switched because Tally lacked cloud options, integration, and quick support.

The implementation is done by Certinia support, so customers do not face any issues.

Pricing and licensing costs are decided by business leaders, and I am not informed about them.

Before choosing Certinia ERP, we evaluated SAP and Salesforce, but we ultimately decided on Certinia ERP due to our accounting requirements.

Know your exact requirements, create a good plan, and connect with the customer support manager so they can customize Certinia ERP to your needs.

I'd rate the solution ten out of ten.

We use Certinia ERP for all finance-related tasks, including invoices, sales invoices, both account receivables, payables, and installations.

Certinia ERP helps streamline accounting processes and improve user-friendliness in financial operations. Its regular updates and service packs based on user input make it very convenient.

Certinia ERP is user-friendly and provides comprehensive support for accounting-related tasks. The releases and updates are frequent, and the service packs are based on user feedback.

The customer support takes too long to respond, which could be improved by focusing on reducing the time for issue resolution. Additionally, more knowledge articles in the Certinia community would be helpful.

I have been using Certinia ERP for about two and a half years.

Certinia ERP is mostly stable, but during new upgrades and enhancements, there can be some stability issues. These are usually fixed promptly with service packs.

During stability issues, the system may face some problems. That said, overall, it handles upgrades well and maintains stability.

The customer service needs improvement as it often takes a long time for them to respond and resolve issues.

Neutral

I would encourage others to go for Certinia ERP. However, they should be prepared for some delays in customer support. Otherwise, it is efficient for managing invoices and reconciliations.