What is our primary use case?
I deal with Cisco Secure Firewall, especially when dealing with zero-day attacks, and known and unknown malware, both inbound and from within the network.
So, it includes IOS Security and IDPS functionalities.
How has it helped my organization?
Cisco IOS Security is a mature product with extensive capabilities, serving as the base for the defense layer. It offers good network visibility, which helps in rapid response through the Rapid Threat Containment feature. Its deployment and configuration are straightforward.
From a networking perspective, for instance, Cisco IOS incorporates time-tested security features.
The zone-based firewall feature has significantly influenced our network security management. For instance, when managing multiple geolocations, it's essential to apply geographically appropriate policies.
If a customer operates within the UK zone, I need to implement UK-specific policies. This approach is also applicable to customers in the Asia Pacific and UK regions. It enables me to tailor security policies based on the geographical location of my customers, such as adjusting policies for customers in China or Japan. This flexibility helps in creating a comprehensive zone list.
Additionally, this feature allows for seamless service agreements between all zones from headquarters, providing access to all zones within the firewall we create. Essentially, it facilitates the creation of zones within the firewall.
What is most valuable?
It's hard to pinpoint a single feature as the most crucial for threat detection because threats can penetrate the network in various ways. However, securing email is vital as it's often the primary vector for threats globally.
Therefore, monitoring what the user accesses and applying necessary restrictions is paramount for maintaining security.
What needs improvement?
In the security portfolio from Cisco, the issue is marketing. Cisco is still seen primarily as an enterprise network player rather than being acknowledged as a security vendor.
Cisco offers a vast array of potent security products, yet the global market hasn't fully accepted Cisco as a top security provider. Palo Alto, for instance. They have made their mark in the global market, leading in firewalls and building robust security portfolios.
What do I think about the stability of the solution?
The product is very stable. We receive a proper attack response service, and it is a good product.
When we compare the results, the product is quite stable, and they continually improve it. It's not that they stop improving; they keep enhancing the product.
I am in the system integrator industry, we deal with Cisco products, with a customer base of 2,000 plus. All of my customers, whether from an enterprise network or a security standpoint, are engaged with Cisco.
What do I think about the scalability of the solution?
The scalability is good. It's very accommodating.
How are customer service and support?
The technical support is fast and knowledgeable. It depends on the SLA and priority, but they always give proper attention to the ticket.
The technical team is very knowledgeable and they extend their support effectively.
How was the initial setup?
The products from Cisco Security are easy to deploy, monitor, and configure. There are no complications in configuring them. The documentation is perfect, with recommendations that are crystal clear for reading and building. It is easy to configure and it is easy to deploy.
Compared to other OEMs, like Fortinet, for instance, they might be well-recognized in the market, but from an engineer's standpoint, configuring their products can be challenging. Cisco's approach, however, is pretty straightforward, making it easy to deploy, configure, and monitor.
Configuring VPNs with Cisco Security is very user-friendly. Cisco is number one in documentation, making it easier to resolve issues.
As a partner, we have access to partner portals that offer excellent study materials. This enables my team to learn about configuring the firewall, understanding essential configurations, and identifying priorities within the firewall setup. The documentation is pretty neat and comprehensive.
What about the implementation team?
We assist a customer in setting up a new branch office, and we evaluate and recommend the necessary security solutions. This includes firewall deployment, user and device security, and endpoint protection to ensure secure access to sensitive data.
What's my experience with pricing, setup cost, and licensing?
The challenge often comes down to pricing for SMB customers or those below enterprise level. It's tough for them to invest in Cisco Security products, not because the products lack quality—on the contrary, they recognize the products' are good.
As consultants, we do convince customers of the product's value. However, it's crucial to consider the customer's budget. The cost is a significant factor for them. So, the pricing structure should be improved. It is expensive.
You can get a better price if you commit to a longer-term license. Three years, five years, or even seven or ten years will be cheaper than a three-month or one-year term. So, a longer term, like three or five years, is definitely recommended for cost savings.
What other advice do I have?
When it comes to the product, I would rate it a ten out of ten. It's very good.
For end customers looking to evaluate vendors, my advice is not to focus solely on one vendor. Instead of comparing features directly, consider your use case.
For instance, I might recommend Cisco, while another might suggest Zscaler or Fortinet. Customers should base their decisions on whether a specific use case is better served by Cisco or another vendor, rather than a feature-by-feature comparison. It should be a use case-driven comparison.