Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
| Product | Mindshare (%) |
|---|---|
| Cisco Unified Contact Center Enterprise | 21.3% |
| Five9 | 12.0% |
| Mitel Contact Center Solutions | 10.9% |
| Other | 55.800000000000004% |
Cisco Unified Contact Center Enterprise was previously known as Contact Center Enterprise.
Cimpress, Energisa, Raiffeisen Bank
| Author info | Rating | Review Summary |
|---|---|---|
| Sr. Cisco Collaboration Presales Engineer at IST Networks | 4.5 | I found Cisco CC very stable, secure, and easy to integrate, making its costly setup worthwhile with satisfactory ROI. While some usability improvements are needed, deployment was smooth, and support is good. |
