Cisco Unified Contact Center Enterprise vs Vocalcom Hermes.Net comparison

Cisco and Vocalcom are both solutions in the Contact Center Infrastructure category. Cisco is ranked #2, while Vocalcom is ranked #5. Cisco holds a 20.3% mindshare in CCI, compared to Vocalcom’s 5.4% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution.

Cisco Unified Contact Cent...

Read 1 Cisco Unified Contact Center Enterprise review

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430 Comparison Views

100% willing to recommend

Vocalcom Hermes.Net

181 Views
109 Comparison Views

Cisco Unified Contact Cent...

Vocalcom Hermes.Net

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Unified Contact Cent...

Ranking in Contact Center Infrastructure

2nd

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Vocalcom Hermes.Net

Ranking in Contact Center Infrastructure

5th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Contact Center Infrastructure category, the mindshare of Cisco Unified Contact Center Enterprise is 20.3%, down from 25.2% compared to the previous year. The mindshare of Vocalcom Hermes.Net is 5.4%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Contact Center Infrastructure Market Share Distribution
Product	Market Share (%)
Cisco Unified Contact Center Enterprise	20.3%
Vocalcom Hermes.Net	5.4%
Other	74.3%

Contact Center Infrastructure

Featured Reviews

Waqas Amin

Sr. Cisco Collaboration Presales Engineer at IST Networks

The ease of integration and documentation are valuable features.

Usability Ease of integration Security Perfection Documentation Some usability issues need to be improved. I've used it for three years. There were no issues with the deployment. This is the stand-out point with Cisco CC. It's very stable. Cisco provides cost effective options for migration…

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Top Industries

By visitors reading reviews

Insurance Company

45%

Financial Services Firm

11%

Healthcare Company

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

Cisco Unified Contact Center Express vs Cisco Unified Contact Center Enterprise

Compared 13% of the time

Five9 vs Cisco Unified Contact Center Enterprise

Compared 12% of the time

Genesys Cloud CX vs Cisco Unified Contact Center Enterprise

Compared 11% of the time

ZTE NGCC vs Cisco Unified Contact Center Enterprise

Compared 10% of the time

Huawei CCIP vs Cisco Unified Contact Center Enterprise

Compared 8% of the time

More Cisco Unified Contact Center Enterprise Competitors

Genesys Cloud CX vs Vocalcom Hermes.Net

Compared 33% of the time

More Vocalcom Hermes.Net Competitors

Also Known As

Contact Center Enterprise

Hermes.Net

Overview

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

Cisco

Information not available

Vocalcom

Sample Customers

Cimpress, Energisa, Raiffeisen Bank

Filiassur

See our list of best Contact Center Infrastructure vendors.

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