As of January 2026, the mindshare of Vocalcom Hermes.Net in the Contact Center Infrastructure category
stands at 5.4%, up from 3.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Contact Center Infrastructure Market Share Distribution
Product
Market Share (%)
Vocalcom Hermes.Net
5.4%
Cisco Unified Contact Center Enterprise
20.3%
Five9
11.4%
Other
62.9%
Contact Center Infrastructure
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