As of September 2025, the mindshare of Vocalcom Hermes.Net in the Contact Center Infrastructure category
stands at 5.7%, up from 1.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Contact Center Infrastructure Market Share Distribution
Product
Market Share (%)
Vocalcom Hermes.Net
5.7%
Cisco Unified Contact Center Enterprise
20.5%
Five9
11.7%
Other
62.1%
Contact Center Infrastructure
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