We use the HDX protocol, a high-performing component of the Citrix solutions. We also use provisioning to generate VM and NetScaler ADC solutions to propose access to applications for our customers.
What is most valuable?
For how long have I used the solution?
I've been working with Citrix solutions for more than 20 years.
What do I think about the stability of the solution?
Citrix ITM is stable.
What do I think about the scalability of the solution?
Citrix ITM's scalability is good.
How are customer service and support?
We discussed problems with the network products with the Indian teams. The support center for network products is located in India. There are language barriers and issues with the time difference, so we sometimes face restrictions when dealing with this team.
How was the initial setup?
Citrix solutions are increasingly complex. I think this is a disadvantage for Citrix now. One or two weeks is long enough to implement Citrix's core products. However, you have to set up all features and user parameters, which takes one or two months. We need about 30 people to deploy and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
Many of our customers still have perpetual licenses with support. Citrix hasn't moved to a subscription model.
What other advice do I have?
I rate Citrix Intelligent Traffic Management eight out of 10. We have used solutions in the Citrix portfolio for many years, so we know this product. Citrix has robust and proven products. When implementing Citrix products, we usually recommend a testing period of about five or six weeks before the solution goes into production.
Which deployment model are you using for this solution?
On-premises
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