Service and Support
Cohesity Data Cloud customer service is highly engaged, with technical teams responsive throughout processes. Online ticketing is efficient, and feature requests receive prompt attention. There is a need for better legacy system support. Users encountering bugs found technical aid exceptional, with quick resolutions. Some experience delays leading to frustration, yet reliability and robust service are highlighted. Users often rely on third-party vendors, reducing direct support interaction.
Deployment
Cohesity Data Cloud's initial setup is often simple and can range from three-node to twenty-node configurations, with operations starting within hours. Success largely depends on existing infrastructure and network readiness. Integration with Cohesity Helios is smooth, facilitating easy deployment and management, particularly for backup administrators. Some experience minor challenges due to bandwidth, but generally, setup remains uncomplicated compared to other tools. Initial implementation tends to be quick, often wrapping up in two days.
Scalability
Cohesity Data Cloud is recognized for its strong scalability, benefiting various operations and supporting extensive data volumes. Users have noted its hybrid storage capabilities, flexibility, and ease in scaling, akin to hyper-converged hardware setups. Some entities report significant improvement in operations, thanks to Helios integration. Performance might vary depending on cache availability in nodes, but when fully equipped, it shows notable efficacy. While most feedback is positive, a few have encountered scaling challenges.
Stability
Users find Cohesity Data Cloud highly stable. They appreciate its performance, noting it runs smoothly without disruptions. Many users highlight its reliability during backup and recovery processes. They also mention it can handle large volumes of data seamlessly.