DX Performance Management Reviews

I have used Spectrum for monitoring all network faults, configurations, and troubleshooting network issues. It provides network performance stats, such as CPU, memory, and interface bandwidth detail. I have also set thresholds for my needs.

Spectrum is very good at monitoring all network faults and configurations. It enables me to take action based on network issues. The Performance Management provides detailed network performance stats, including CPU, memory, and interface bandwidth. 

Additionally, Spectrum is flexible and allows me to organize and treat devices uniquely without impacting other devices.

Spectrum's topology view sometimes does not rebuild automatically when a device is shut down and reconnected. It requires manual discovery and rebuilding of the topology, which I hope can be improved.

I have been using Spectrum for almost 15 years.

The product is very stable, and since the latest version, I have not encountered any issues.

The scalability is satisfactory. I am currently supporting around twenty thousand devices without any problems.

Customer service is top-notch. I have a dedicated sales team and engineering team working with me, providing prompt responses, especially for priority one incident tickets.

Neutral

The initial setup is not straightforward, yet not overly complicated. Basic setups are easy, but my customizations and automation processes require more knowledge.

Deployment involves two or three people, depending on the architecture design and network size.

I have used other tools, however, in Spectrum, grouping devices and managing alarms is more flexible.

I would recommend this solution based on its functionality, flexibility, customizability, and ease of use. 

Overall, I would rate the solution an eight out of ten. 

I am just a customer and not a partner or reseller.

Our company uses the solution to monitor and gather information about link usage for premium and non-premium clients in the telecom industry. 

The solution is deployed on a virtual machine and we have six internal administrators. We don't have an exact user count because we have exposed all of our external customers, who are also premium customers in Mauritius, to the solution. 

The solution's performance itself is very good because it is a vertical database that loads very fast in comparison to other products. It is not a structured database like normal SQL servers. 

We experience disconnections between the solutions own components. In the last five years, there have been many intermittent connection issues with the four components and we still don't know the reasons. 

The solution has issues when loading groups that have been created in the application interfaces. 

It would be nice to have a mobile application. In the current industry and technical word, the mobile phone is the only thing that is always in your hands. Other Broadcom products have mobile applications but the solution doesn't offer one. It would be great to view device parameters and view or download graphs from a mobile device. 

I have been using the solution for over five years. 

The solution is stable so stability is rated an eight out of ten. 

The disconnection issue is intermittent and not very frequent. The possibility is that the database cache is not taken care of by the solution itself. We just need to manually fire some queries and run cache removal from the database. 

The solution is scalable for load, devices, and groups. 

However, application performance goes down when we try to load a set of groups. For example, loading 3,000 devices is no issue. But the solution cannot load 3,000 groups. 

Technical support is very, very good in the U.S. and South African countries. 

In India, technical support is confusing. An Indian engineer gets assigned to a case but it is difficult to get a quick resolution. Sometimes, they can't solve issues so I have to solve them myself. 

The initial setup is easy because technical documents explain every single step very clearly and precisely. A technical guy can easily implement the solution in any environment. 

We implement the solution for clients. 

A basic installation takes two hours. A vanilla installation that includes the fault-tolerant environment, multiple components, and disaster recovery takes about four hours. 

We are partners and mediators with Broadcom. We buy the suite and purpose the it with additional features or design separate, integrated solutions for customers.

I recommend the solution because it is, by far, the fast product in terms of data loading and capturing. No other performance management tool comes close to the solution's speed. 

The speed is important for loading graphs easily. For end user satisfaction, this is the best solution available in the market. 

I rate the solution an eight out of ten. 

I utilized the solution mostly from more of a data analytical perspective. We use it to collect stats on some of our devices, such as CPU utilization, member utilization, and interface utilization. It's used on our network gear.

The benefits I've seen are in troubleshooting scenarios of the software. For example, if the internet is not functioning as it would, we can see where the degradation in the performance is happening. The solution has provided us with the proper insight to analyze that and see that it's not actually that the service is not functioning properly, and see, for example, that the service needs to be increased as maybe it's not adequate for our usage.

For example, let's say, we're pushing out 10 GBs of data, and our service is only at 8 GBs. We're maxing out on the service, which is what is actually causing the slowdown. Knowing that we can take the proper action to upgrade. It also allows us to present evidence to go after additional funding to increase the capacity of the service.

What is most useful is visibility. We can see what is being utilized on the network the most. Sometimes we might have some sort of performance issues, and then we want to see who is the bad actor in that particular location that's using up all of the services from everyone else. 

At that point, we're able to see exactly what device it is, what services are running, and possibly reschedule services to work at a time when it's less impactful to everyone else.

It is stable.

The solution can scale. 

It would be great if they had some sort of alert feature. Even though we can see when something is not available, it would also be it would be nice if some sort of alerting took place to that you could know immediately if something went down.

We'd like more granularity on the "top takers".

I've been using the solution for six years. 

The stability has been fine. I haven't had any outages. I'd rate it a solid seven out of ten for reliability.

I'd rate the scalability eight out of ten. It can expand. I haven't run into any shortcomings. 

We have hundreds of users on the solution at this time. 

I'm not sure if there are any plans to increase usage at this time. 

I've never had to contact technical support. 

While I likely used a different solution in the past, I cannot recall what it would have been.

I was not a part of the initial setup.

I do not have any details regarding the pricing. 

I'm an end-user.

We do have the latest version of the solution. 

I'd recommend the solution. While the top "takers" may not be as granular as you'd like, it provides pretty good visibility.

I'd rate the solution eight out of ten. 

The main goal of installing DX Performance Management is to monitor the performance of a corporate network with approximately 3000 SNMP devices.

Network performance monitoring is completely integrated into corporate monitoring systems, with DX Spectrum network fault management integrating with the service desk, the provisioning database, the incident management system, etc.

Network performance management provides detailed information about network health and allows operators to observe dynamic network performance and respond to potential problems in advance.

Network performance measurement is one of the basic pillars of network monitoring, and unlike fault management (which usually only monitors errors on a specific device), it allows you to see the corporate network as a living entity. Therefore, performance management effectively complements the supervision system, and I cannot imagine any corporate monitoring without it.

We have Broadcom/CA DX Performance Monitoring as part of a complete network monitoring software package from this company. That's why we didn't choose an alternative.

On the other hand, DX Performance Management completely meets our requirements for performance, design, security, and so on. In addition, as part of the complete package for network monitoring from Broadcom, it is perfectly integrable.

Performance monitoring is a system that provides very standard basic functions, namely the measurement of the performance of various elements and their components.

Therefore, the performance management software must correctly display the list of monitored objects, including their components, have ergonomic dashboards that completely display the status of individual devices, and also be able to generate various complex reports that make it possible to see the status of the network in an integrated way and effectively search for possible problems. It can be easily integrated with other systems and is powerful enough to collect data from a large number of devices. It is easily configurable and adjustable.

DX Performance Monitoring does everything listed perfectly.

Most of the functions included in DX Performance Management are sufficient for our monitoring. If we need something extra, we use the DX Performance API and other functions, such as the ability to integrate interface details (graphs, dashboards) into our own applications.

I'm not a fan of many extra features since they usually burden the software and reduce its reliability. In addition, the requirements of each environment are very different, and it will never be possible to develop software that will meet all the requirements of all companies.

However, I would like Broadcom to expand the ability to edit device types by the user in DX Performance Management. Currently, we only have a limited list of standard types, such as switches, routers, and the like. I need to specify custom types so I can customize dashboards for them.

I've used the solution from 2015 across two companies. 

This solution is very stable. It works perfectly in operation without malfunctions.
Upgrade processes are mostly quite stable.

In the case of problems, Broadcom Support usually responds quickly and professionally.

I can't rate the scalability. Our network is not very large. We use a simple architecture.

Installation and support are handled by our internal team. In the case of a problem, we contact Broadcom Support directly. 

I am satisfied with the support from the Broadcom team.

Positive

I did not previously use a different solution. 

Installation is not too complicated. That said, you won't always get it right the first time, especially in an environment with a lot of security restrictions.

I recommend that you carefully read the documentation, prepare a detailed installation plan and prepare the environment as required, including exceptions to security restrictions for the duration of the installation.

Installation and support are handled by our internal team. In the case of a problem, we contact Broadcom directly.

I am the monitoring engineer. I provide configuration, integration, and support. Pricing and licensing issues are handled by other managers.

We did not evaluate other solutions. We received DX Performance management as part of a larger software package, and we used what we got

My role is DX Performance Management Architect. I'm managing the solution and preparing reports, and dashboards.

We have our own version of the solution on our servers. I'm working with two big environments. In the first environment, I have fifty data collectors, and in the second one around fifteen. The solution is on-premises.

The solution has improved our organization by saving us time and helping with troubleshooting.

Downloads and records are the most valuable features. Thresholding is also very valuable for us, and from my point of view, the solution offers a lot of possibilities for reporting. This is very nice and useful. Data aggregation is also a very useful thing. I can prepare the report very fast, and I can prepare one report for a lot of technologies.

I would like to have more tasks, graphs, and possibilities for linking to the graphs and reports added to the solution.

I have been using the solution for five years.

The solution is stable.

The solution is scalable. Once we have completed the on-premise verification, we will need to add additional hardware to our machines, as we already have a large number of devices to monitor.

We have around 2,000 people using the solution.

Sometimes we have issues with devices or the solution itself, so we need to open a case with Broadcom for assistance and the technical support is helpful. Sometimes we are able to find a fix and resolve the issue quicker than the support team.

Neutral

I used IBM SevOne Network Performance Management but found DX Performance Management when I converted the sub-one product and the data insights product, it's more useful for the end users with a simpler user interface.

The initial setup is usually straightforward, but we may encounter problems when installing a new environment or upgrading. Sometimes, the solution is incompatible with our machines due to a lack of information about the implementation, which can be problematic.

We require four people for the implementation and it takes one business day to complete.

I tested Grafana but it was not as good as DX Performance Management.

I give the solution an eight out of ten.

The maintenance is easy.

DX Performance Management is an excellent solution, highly beneficial for end users due to its simplicity, allowing for a wide range of activities without requiring extensive knowledge of the solution.

We are a service provider and we have a lot of in-house servers using DX Performance Management. On the customer's network, we provide events and performance data, and we can control the network, such as the performance, and give service to our customers.

The most valuable feature of DX Performance Management is the quick way we can collect data without putting much effort. They have a lot of customization and features with the solution internally and out of the box. We can discover the device, and start collecting information. For example, if the device is available, we can receive the CPU and memory utilization, and the interface optimization is simple and very fast to implement.

The solution could improve the database model. It is also not very good because they have a lot of interconnections with other data sources, such as NFA and VNA.

The synchronization when we have tenants could improve. For example, the multi-tenancy synchronization process with the other data sources could improve.

In a feature release, the solution should have templates. It does not have tenant templates that we need, and there are a lot of features that we would like to have but do not. We are in touch with Broadcom and are asking them to implement these features in a future version.

I have been using DX Performance Management for more than five years.

The solution is stable but has some issues with synchronization with DX Spectrum that we use.

I rate the stability of DX Performance Management a four out of five.

DX Performance Management is a highly stable solution.

We have a lot of customers that use this solution because we are an MSP. We have over 1,000 users and 80 servers.

The support quality depends on the issue that is presented to the support.

There are issues that we have, but the support is very good. Other times when we need to involve engineering and the second line of support it is not good. Additionally, parts of the support come from Europe, the United States, and others from India. It depends on the issue we are facing to where the support will be received. For example, web access to the development team is very difficult.

I rate the support from DX Performance Management a four out of five.

Positive

We use DX Spectrum for full management and DX Performance Management to correct performance data.

The setup of DX Performance Management is not difficult but when we did the first installation, we had some support from Broadcom.

It is difficult to say how much time it took to do the implementation because we did it in multiple steps and multiple phases. Phase one was more than five years ago, the installation was done in one to two days. We did the integration with multiple servers it the whole process took approximately two to three months.

Our first step in our implementation strategy was revised because we are an MSP and we need to involve the security and the data center teams to revise where we need to put the servers from the customers who can connect the networks. It took us three months for the first phase of the project and the full completion of the project took approximately one year. There were a lot of servers and customization involved.

I rate the initial setup of DX Performance Management a three out of five.

We had some support from Broadcom for the implementation of the solution. We had two people from our team and one person from the Broadcom team that participated. The assistance from Broadcom was once per week.

We purchase a license to use the solution every three years and we have multiple contracts. They have been increasing the price annually. We have a baseline for three years and then we need to pay the difference from the baseline, and we are in the process of negotiating a new price for all the licenses we need. The price overall is affordable.

Overall the solution is good.

I rate DX Performance Management a seven out of ten.

The tool monitors device performance, including performance utilization, bandwidth usage, configurations, and the status of CPUs and memory.

The tool helps us understand network performance. 

DX Performance Management should increase high availability. If one of my two data centers goes offline and the other is operational, I need a seamless transition from the primary to the secondary data center. It's crucial to maintain consistent monitoring of the devices during this transition. Therefore, I require continuous, 24/7 monitoring of my system using this tool.

I have been using the product for five years. 

DX Performance Management is stable. 

The solution is scalable. My company has 500 users. 

DX Performance Management has support delays. 

The product's deployment is easy for Linux admins. 

The tool's pricing is based on the number of network devices. 

I rate the product an eight out of ten. 

I'm using this solution for topology and dashboards as well as historic trends. I'm a solutions architect and customer of DX Performance Management. 

Dashboards are the most valuable feature of this product as well as integration with other solutions. It helps with issues in the network and replacing devices. 

The strategy and the policies could be improved and I think monitoring could also be improved.

I've been using this solution for 10 years. 

The primary use case of this solution is performance management, and it can be useful to help teams with performance gains. This solution is deployed on-prem. 

One of the most valuable features is the ease of use. 

This solution's implementation process could be quicker. They could also optimize the hardware requirements. 

We have been working with this solution since 2004. 

This solution is stable. 

This solution is scalable. 

The technical support is fine. 

The implementation process could be quicker. For deployment, you need a team of one to three people. 

We implement this solution for customers. 

The licensing is very straightforward. It doesn't matter how many devices you have and would like to monitor—it's very straightforward. 

I rate DX Performance Management a nine out of ten, and would recommend it to others. 

The CA Performance Management solution wasn't suitable for our small company and it was not easy to install. The requirements you need to install it are really high and many customers are complaining about it. After using it for a while, we've decided not to continue using it and moved to a different solution.

One feature I like about CA Performance Management is the certification of the devices. This solution is very functional, but it's not suitable for medium and small customers, which is the case in most of the markets in Europe. There are a few huge customers, but most of them are taken directly by the provider.

It is a very good tool but I don't think it is suitable for the European market right now. Huge customers might benefit from using it as most of their customers are directly managed by the vendor and not by partners or freelancers. An improvement would be to reduce the footprint of the installation of the solution. I believe there is room for improvement. 

It is a very stable solution and it works, but the initial footprint it really high. And because you can add extra performance and more servers, you can escalate very quickly. Therefore the initial installation and footprint are huge.

This solution is not very scalable. For example, a case manager in another company was able to handle a thousand devices with only one server. If the same customer with the other company logs into CA Performance Manager and needs to do the same, he will need seven servers. How can you explain that? Even if the customer has free access, it's not possible. It's not reasonable.
The investment you have to put into strong enough software is high. So we've lost many customers because they didn't like the replacement even though it was free for them.

The technical support from CA Performance Management was very good. 

The initial setup was really complex. You can probably set it up online in one week and it will start working and collect data right away. So that is one good thing I can say about the performance. Most of the devices that you find in companies and enterprises can be incorporated in the database of the product so that can be monitored correctly. 

CA Performance Management is a solution with different models but the requirements for the basics that you need to install it, are huge. This is not a good solution for small or medium-sized customers. I rate this product a six out of ten.