My main use case for eFax is receiving faxes.
A specific example of a situation where I used eFax to receive a fax is a copy of a contract being sent to me.
I also use eFax to receive copies of my EIN from the IRS and other documents from the IRS.
Online faxing has replaced my fax machine and supports long term document workflows
What is our primary use case?
How has it helped my organization?
eFax has positively impacted my organization by allowing us to receive faxes since we don't have a fax machine.
This has helped reduce costs by not having to go to a third party at a physical location to receive a fax.
What is most valuable?
In my opinion, the best features eFax offers are that it is easy to use and cost-effective.
From an ease-of-use standpoint, eFax is simple to log in to and receive faxes. I have also used it to send faxes and the interface is simple and browser-based, at least what I use. From a cost-effective standpoint, I haven't compared it to other competitors recently, so I cannot speak to how it compares today versus previously.
What needs improvement?
I don't know how eFax can be improved as nothing comes to mind. It's pretty good the way it is.
For how long have I used the solution?
I have been using eFax for probably ten to fifteen years.
What do I think about the stability of the solution?
eFax is stable.
What do I think about the scalability of the solution?
eFax's scalability is probably fine. I have not had to scale, so I don't really know since I'm a small shop.
How are customer service and support?
I have never used eFax's customer support.
Which solution did I use previously and why did I switch?
I did not previously use a different solution before eFax.
How was the initial setup?
I have been using eFax for a long time, so I honestly don't remember my experience with pricing, setup cost, and licensing. I think it was probably fine and probably pretty easy to set up and run, but I just honestly don't remember.
What was our ROI?
I wouldn't say that I have looked at the ROI at all. It's something we just needed to have, and so we have it.
Which other solutions did I evaluate?
I probably looked at some others before choosing eFax, but again, it's been over ten years, so I don't remember what they were.
What other advice do I have?
I would advise others looking into using eFax to consider it and have a look at it since it's worked great for me. eFax is definitely one of the solutions I would look at if I was searching for a new solution.
I have rated this review a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
