Our primary use case for the solution is focused on remote branches. The solution is very useful if customers have multiple retail offices and branches, and it's really good on the scale.
A useful and scalable solution for customers with multiple retail offices
What is our primary use case?
What is most valuable?
The solution is very scalable, and the business model is good because it provides a solution as a service. For example, we don't pay for the hardware, we only pay for the subscription, and they provide the hardware and everything else.
What needs improvement?
The customer service and support team could be improved, and the solution could be more affordable.
For how long have I used the solution?
We have been using the solution for approximately one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I cannot comment on scalability as we do not have experience measuring this. However, we currently have three users utilizing this solution as network engineers.
How are customer service and support?
Customer service and support need better response times and documentation. I rate them a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is straightforward. However, some complications regarding more features or configurations require technical knowledge. With internet connectivity available, the initial setup takes approximately one hour.
What's my experience with pricing, setup cost, and licensing?
We pay a subscription fee annually for our license.
What other advice do I have?
I rate the solution an eight out of ten. The solution is good, but the customer service and support team and the price could be improved.
