If you using IGA or access controls solutions then this solution is a good addon. Once Hitachi ID Privileged Access Manager is set up it does not require a lot of maintenance or attention.
What is most valuable?
What needs improvement?
Hitachi ID Privileged Access Manager is cumbersome and it does not operate by itself and relies on other solutions. Overall the way you configure things is a bit awkward compared to other solutions, such as Cyberark and Thycotic. The interface could be more intuitive, some features I expected to be easily accessible I had to search around for them. There needs to be more centralization.
For how long have I used the solution?
I have used Hitachi ID Privileged Access Manager within the last 12 months.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The technical support from Hitachi is very good.
How was the initial setup?
The setup is not very difficult but it does take some time to figure out how to navigate through the graphical user interface.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable.
Which other solutions did I evaluate?
I have evaluated Cyberark and Thycotic.
What other advice do I have?
If a customer did not have any solution, you would not choose a Hitachi ID Privileged Access Manager as your first choice.
I rate Hitachi ID Privileged Access Manager a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
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