We use the product to ensure organizations conform to industry base certifications and best practices and do not contradict their security policies within the base points they specify in the system, which are used to match everything against their governance use cases.
We use the solution to ensure organizations conform to industry base certifications and best practices
What is our primary use case?
What is most valuable?
I think the product's most valuable feature is the ability to tweak existing policies to match governance policies.
What needs improvement?
Product integration could be improved. The solution is also a bit pricey for the Nigeria region. I think the service would be improved by offering a more favourable licensing plan, especially for SMEs with smaller budgets.
For how long have I used the solution?
We've been using the solution for four years.
How are customer service and support?
The IBM support system is region-based. It's different for the AMEA region, and that might be okay. I'm talking generally. But my organization has developed the capacity to do those things internally. So we don't rely entirely on service and support.
How was the initial setup?
The initial setup is okay. It's not an issue unless you are not at all technical, but I don't think it's a challenge.
I would rate the setup eight out of 10, with 10 as the most difficult.
What's my experience with pricing, setup cost, and licensing?
I would rate the price eight out of 10, with 10 as the best value for money.
The price is not a straight fee for everyone. My company has a very good price advantage because we are partners with the OEM.
What other advice do I have?
I would give the product an overall rating of seven and a half out of 10, with 10 being the best.
