IBM Security Secret Server Reviews

IBM Security Secret Server users find licensing straightforward, with standard licenses costing around $35,000 to $40,000. Pricing is rated seven out of ten, indicating room for improvement. The cost is considered reasonable for on-premises environments, offering high availability tailored for enterprises.

• "The price could be better. I think it's a good price for the on-premises environment and the high availability for enterprises the solution provides."
• "My rating for the IBM Security Secret Server pricing is seven out of ten. It could be cheaper."
• "I believe that we paid 35,000 or 40,000 US dollars for it."

IBM Security Secret Server is used by customers in banking and industrial sectors to manage server access workflows, automate password changes, and monitor activities. It provides features like password encryption, session recording, and privilege discovery. Users employ it as a jump server for accessing applications and servers, integrating with dynamic and reporting services. Its functionalities include handling approvals, auditing, and alerting, ensuring compliance and security for IT departments connecting to various systems.

IBM Security Secret Server customer service scores range widely, from 3.5/5 to 9/10, dependent on user experience. The knowledge base aids significantly, reducing support tickets. Users notice a difference in service quality between direct IBM purchases and those from Thycotic, the latter offering comprehensive support. While some users report responsive and engaging service during system issues, others feel the team lacks assertiveness in resolving issues effectively, scoring support from 4/10 to 5/10.

IBM Security Secret Server's initial setup is generally straightforward, though complexity varies. Deployments may differ based on client needs, with some integrations being complex. Preparation influences timing, usually taking five to ten days post-preparation. While demo or PoC setups are simple, large installations can be complicated due to multiple server deployments and issues like RabbitMQ clustering. Some experienced ease in cloud and on-premises deployments, finding installation without problems and rating support moderately.

IBM Security Secret Server excels in scalability, allowing organizations to expand seamlessly without impacting core components. Users appreciate that it supports growth, making it suitable for increasing usage. Companies handling SME enterprises report no encountered issues, while others rate scalability highly, often praising its ability to maintain stability during expansion. With licenses accommodating administrators, it proves reliable and adaptable. Future usage plans indicate confidence in its scaling capabilities, further solidifying its reputation for effective scalability.

IBM Security Secret Server is largely stable with some past versions having had issues. While the current version is reliable, its stability depends on the operating system and server configurations. RabbitMQ incidents have been noted, but maintenance during version updates typically addresses performance concerns. It generally receives high ratings for stability, often being described as very stable.