BeyondTrust Remote Support vs IBM Security Secret Server comparison

Why PeerSpot?

BeyondTrust and IBM are both solutions in the Privileged Access Management (PAM) category. BeyondTrust is ranked #12 with an average rating of 8.4, while IBM is ranked #20 with an average rating of 8.0. BeyondTrust holds a 1.3% mindshare in PAM, compared to IBM’s 1.5% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 100% of IBM users who would recommend it.

BeyondTrust Remote Support

Read 42 BeyondTrust Remote Support reviews

6,268 Views
1,630 Comparison Views

100% willing to recommend

IBM Security Secret Server

Read 8 IBM Security Secret Server reviews

1,500 Views
1,485 Comparison Views

100% willing to recommend

BeyondTrust Remote Support

IBM Security Secret Server

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

BeyondTrust Remote Support and IBM Security Secret Server compete in the tech industry, offering solutions for remote support and security management. Based on comparisons, IBM Security Secret Server appears to have the upper hand with its comprehensive security features, despite BeyondTrust's competitive pricing and customer support.

Features: BeyondTrust offers robust remote access capabilities, instant connectivity, and flexibility, facilitating troubleshooting and customer interactions. Users appreciate its effective customer service features. IBM Security Secret Server is recognized for advanced security features like credential management, seamless integration with existing infrastructures, and functionality suitable for large-scale deployments.

Room for Improvement: BeyondTrust users suggest improving system integrations and refining collaboration tools. They also mention the need for better alignment with other systems. IBM Security Secret Server users point out areas for enhancement in user-friendliness, requiring a reduced learning curve for new users and faster access to support services.

Ease of Deployment and Customer Service: BeyondTrust Remote Support is noted for simple deployment and a responsive support team. Users comment positively on its onboarding process. IBM Security Secret Server, while featuring manageable deployment options, may have a steeper learning curve initially. However, it demonstrates capability for large-scale implementations with consistent support quality.

Pricing and ROI: BeyondTrust is valued for its reasonable initial setup costs, contributing to a strong ROI, especially for remote operations-focused organizations. IBM Security Secret Server, despite a higher initial cost, is perceived as a valuable long-term investment due to its enhanced security features, leading to favorable ROI feedback.

To learn more, read our detailed BeyondTrust Remote Support vs. IBM Security Secret Server Report (Updated: September 2026).

Buyer's Guide

BeyondTrust Remote Support vs. IBM Security Secret Server

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

12th

Average Rating

8.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Remote Access (7th)

IBM Security Secret Server

Ranking in Privileged Access Management (PAM)

20th

Average Rating

8.2

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of IBM Security Secret Server is 1.5%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM) Mindshare Distribution
Product	Mindshare (%)
BeyondTrust Remote Support	1.3%
IBM Security Secret Server	1.5%
Other	97.2%

Privileged Access Management (PAM)

Featured Reviews

Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

Read full review

AsifIqbal

Chief Information Security Officer at a insurance company with 501-1,000 employees

Privileged access monitoring has strengthened identity control and improved security posture

I find the monitoring and recording parts of IBM Security Secret Server to be the most valuable features. Password vaulting is somewhat typical, but I rate monitoring and recording as very good features, along with ease of deployment. The reporting tools in IBM Security Secret Server have helped me identify vulnerabilities. From the monitoring part, you can somewhat cover the identity vulnerability aspect. However, for identity vulnerability, I think the best approach is to use IAM rather than PAM. It is easy to integrate IBM Security Secret Server with cybersecurity frameworks, which is a very important aspect. When we are improving our attack surface, identity is the most important thing that we need to cover, and PAM will play a very crucial role in improving our cybersecurity framework and architecture. The main benefits that IBM Security Secret Server provides for me include complete control over the privileged identities, which are the main sources that can have the privilege to make numerous changes on the system. If we protect these identities through PAM and provide elevation on their accounts when required, then we can improve our security posture and infrastructure security.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have seen a return on investment with BeyondTrust Remote Support as we are able to support our clients and users globally."

"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."

"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."

"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."

"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."

"Remote sessions are automatically recorded so there is a history of all coding and scripting, and notes and videos can be attached for both customers and service partners which is powerful."

"Session monitoring is valuable for users to record whatever actions administrators perform within the system, so management can easily understand the working level and ensure that no suspicious activities occur."

More BeyondTrust Remote Support pros

"The live recording is a very useful feature."

"Centralized Password Management: Our client has more than 400 geographical locations and approximately ten employees work at each location."

"As a PAM solution, Secret Server performs all the use cases in our environment."

"Access to privileged, shared credentials is simplified by optimizing the whole workflow and approval processes."

"One of the most valuable features is scalability, and how it allows you to scale it without affecting the underlying core components."

"This product has been able to cover most of the requests from our customers."

"It is one of the most well-known names in this field."

"Stability-wise, I think it is a very good solution."

More IBM Security Secret Server pros

Cons

"Customer support was better in the past. About two years ago, the response times became longer."

"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."

"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."

"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."

"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."

"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."

"I think BeyondTrust Remote Support's installation and upgrades need improvement."

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost."

More BeyondTrust Remote Support cons

"The newer interface is maybe confusing old customer that using previous one from their point of views, I think they will need little pass of time to be familiar with."

"The newer interface is more difficult to use than the previous one, and consequently, new users might need more training."

"The nonclustered index is working in an area with a problem that needs improvement."

"Unfortunately, the technical support is not very responsive because we purchased it from IBM; however, the actual support comes from Thycotic."

"Secret Server should have the ability to discover privileged accounts in the servers, like the administrator or users, from SQL and Oracle without having to import a script."

"Although much has improved in last two years, the GUI for IBM products can be improved."

"What needs improvement in IBM Security Secret Server is support. The local partner provides good support, but IBM itself doesn't. Most of the time, the IBM support team does not aggressively resolve issues reported through chat or the IBM website."

"It would be preferable if the full proxy was included in the IBM Security Secret Server."

More IBM Security Secret Server cons

Pricing and Cost Advice

"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."

"For a smaller customer, the cloud solution costs around $2300 per user per year."

"This product provides value for money."

"We pay every year for the box, and there are no additional costs."

"I would like to order more licenses. This would allow us to support more end users concurrently."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."

"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."

More BeyondTrust Remote Support pricing and cost advice

"The price could be better. I think it's a good price for the on-premises environment and the high availability for enterprises the solution provides."

"I believe that we paid 35,000 or 40,000 US dollars for it."

"My rating for the IBM Security Secret Server pricing is seven out of ten. It could be cheaper."

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Outsourcing Company

Comms Service Provider

Financial Services Firm

Insurance Company

18%

Outsourcing Company

13%

Construction Company

11%

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	9
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

What needs improvement with BeyondTrust Remote Support?

I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...

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What advice do you have for others considering BeyondTrust Remote Support?

Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...

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What needs improvement with IBM Security Secret Server?

I believe there is not much that can be improved for IBM Security Secret Server. Providing local support and local vendor availability would be beneficial so we are not dependent on international s...

See all answers

What is your primary use case for IBM Security Secret Server?

IBM Security Secret Server serves multiple use cases for us, including the monitoring of privileged users, as well as the recording and password vaulting of their accounts, passwords, and need-base...

See all answers

What advice do you have for others considering IBM Security Secret Server?

I mention that password vaulting and password rotation in IBM Security Secret Server are basically the same thing, and it becomes somewhat complex when integrating a different system with them beca...

See all answers

Comparisons

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Compared 18% of the time

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Compared 7% of the time

ServiceNow vs BeyondTrust Remote Support

Compared 6% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 6% of the time

Microsoft Intune vs BeyondTrust Remote Support

Compared 5% of the time

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WALLIX Bastion vs IBM Security Secret Server

Compared 28% of the time

Idira Privileged Access Manager vs IBM Security Secret Server

Compared 13% of the time

Delinea Secret Server vs IBM Security Secret Server

Compared 11% of the time

Fortra's Powertech Identity & Access Manager vs IBM Security Secret Server

Compared 10% of the time

Okta Platform vs IBM Security Secret Server

Compared 4% of the time

More IBM Security Secret Server Competitors

Product Reports

Buyer's Guide

BeyondTrust Remote Support

October 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

IBM Security Secret Server

October 2026

Download IBM Security Secret Server product report

Also Known As

Bomgar Remote Support

IBM Secret Server, Secret Server, IBM Security Privileged Identity Manager

Overview

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

IBM Security Secret Server provides centralized management of privileged credentials, secure access, session recording, and replay. Its pricing model is unique, being based on user count rather than system connections, making it a flexible choice for organizations.

IBM Security Secret Server enhances cybersecurity by integrating with frameworks and offering features like monitoring, high availability, and adaptable reporting. It simplifies password management, automates changes, and ensures compliance with security protocols. The platform is valued for its ease of deployment and user-friendly interface, although it can improve in areas such as the GUI and integration process. Complex high availability and disaster recovery setups are noted challenges, along with nonclustered indexing issues affecting performance. Users desire improvements in local support and migration processes.

What are the key features of IBM Security Secret Server?

Centralized Management: Streamlines credential management across systems.
Session Recording: Allows recording and replay of sessions for forensic purposes.
Integration Capabilities: Enhances security with diverse cybersecurity frameworks.
Adaptable Reporting: Provides tools for customizable reporting.
Single-Access Console: Offers a unified user experience with granular roles.

What benefits should users look for in reviews?

User-Friendly Interface: Simplifies deployment and daily operations.
Scalability: User-based pricing model ensures flexibility and cost-efficiency.
Security Compliance: Ensures adherence to security protocols with automated processes.
Audit and Reporting: Robust capabilities for auditing and compliance documentation.
Enhanced Security Posture: Integrates well with existing frameworks to bolster security.

Organizations across various industries implement IBM Security Secret Server for managing privileged access and securing critical systems. It serves financial institutions by providing a secure jump server for accessing core banking platforms and databases. IT managers benefit from workflow approvals and automated password management, ensuring compliance and boosting security posture. The platform's session recording and auditing features are crucial for sectors needing detailed activity documentation.

IBM

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Information Not Available

Buyer's Guide

BeyondTrust Remote Support vs. IBM Security Secret Server

September 2026

Free Report: BeyondTrust Remote Support vs. IBM Security Secret Server

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