What is our primary use case?
Our customers' main use cases for this solution are everything that needs statistics calculations, then we do it there.
I use the Custom Tables module in IBM SPSS Statistics.
The government office of education is one of my customers for IBM SPSS Statistics, but basically, every enterprise in the country almost uses IBM SPSS Statistics.
Regarding the ability to handle large data sets, the tool has that ability, as we are using very large data sets.
I'm not using the reporting feature of IBM SPSS Statistics; I'm using Cognos on IBM SPSS Statistics data to build the reports.
What is most valuable?
There are so many features of the tool that are the most useful, such as decision trees, which we can't live without.
Decision trees help by making all of our decisions in the company, such as deciding whether to go on a specific technology or to try and sell different products. Every decision we make we do with the decision trees.
Custom Tables helps to enhance data analysis capabilities by basically recreating all the tables that you have from your current data; it's replacing a semantic layer for BI, so the same thing for IBM SPSS Statistics. It's designing the metadata.
The biggest benefit of the IBM SPSS Statistics tool for my customers and me is that it's very old, meaning they have more experience. When the tool was first released, we had customer service that created surveys with the customers asking which way they wanted to go, what they would see within the tool, and what would be helpful. IBM basically created the tool according to this knowledge. It's very suitable, and they're very experienced, so there are no bugs, it's working great, and it's even implemented in every school here that teaches statistics.
It provides efficient and accurate analytics, with quantifiable metrics.
What needs improvement?
I have faced some challenges with IBM SPSS Statistics; you need to know what you're doing because it's not very user-friendly. It's not something a person can come and intuitively work with.
The basic knowledge takes about a week to learn how to use the tool, but if you want to dive deeper, then it takes longer.
To make IBM SPSS Statistics better for the future, I think just the interface needs improvement, as the engine on the back is amazing.
For how long have I used the solution?
I've been working with IBM SPSS Statistics for two to three decades now.
What do I think about the stability of the solution?
It's very stable. When I sell the licenses, I'm also providing support, and this is one of the few tools that customers never have issues with.
What do I think about the scalability of the solution?
Regarding scalability, it's easy to scale the solution as you can always add more.
How are customer service and support?
I've had a chance to work with the IBM support, and my impression is that it's fine; it's similar to all other vendors. I'm business partners with other vendors, but it's not the best support I've ever had.
If I were to rate the support from one to ten, I would give it a seven.
To achieve a ten for support, I think they should improve the levels of support; the first level of support is where technical knowledge is not sufficient, and the ticket must go through first level, then second level, then third level.
How would you rate customer service and support?
How was the initial setup?
It is easy to set up the solution; just click through the installation process.
If I were to rate the setup from one to ten, I would give it a nine, meaning it's very easy.
What was our ROI?
They see value for their money, meaning a return on investment with this tool.
They see the value in that it saves time when using the decision tree, as it helps you get the right decision and saves a lot of money.
What's my experience with pricing, setup cost, and licensing?
I think the price of the solution is very reasonable.
The cost depends; you have the option for subscription or you can purchase the license. Most of our customers are paying every year for a type of subscription, a yearly subscription.
Which other solutions did I evaluate?
I have evaluated other solutions as well of the same category from different vendors, but it was a while ago.
What other advice do I have?
I recommend to those who plan to use IBM SPSS Statistics to use it because it's a really good tool.
I would recommend using it because it's very good, and I really have no issues with it, especially compared to other tools.
On a scale of one to ten, I rate IBM SPSS Statistics a nine.
Which deployment model are you using for this solution?
On-premises