IBM Tivoli Asset Management for IT is an event monitoring solution that monitors the servers and network devices.
A user-friendly solution that has a good user interface, but its technical support is not good enough
What is our primary use case?
What is most valuable?
IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface.
What needs improvement?
The solution’s initial setup is complex and technical support is not good enough. IBM Tivoli Asset Management for IT should have a cloud-based version. IBM Tivoli Asset Management for IT is expensive, and its agents are not connecting properly.
For how long have I used the solution?
I have been using the solution for a couple of years.
What do I think about the stability of the solution?
I did not like the solution’s stability.
I rate the solution a five out of ten for stability.
What do I think about the scalability of the solution?
The solution's architecture is very complex, and it isn't easy to scale horizontally.
I rate the solution a six out of ten for scalability.
How are customer service and support?
The solution’s technical support is not good enough.
How was the initial setup?
The solution’s initial setup is complex.
What about the implementation team?
It took us at least a week to deploy IBM Tivoli Asset Management for IT. To deploy the solution, we have to fulfill some prerequisites. Once the prerequisites are fulfilled, we need to have the installers and the clustering mechanism. It depends on the architecture and customer requirements.
What's my experience with pricing, setup cost, and licensing?
IBM Tivoli Asset Management for IT is an expensive solution. The solution's licensing cost depends on the number of nodes and servers. Users have to pay a yearly licensing fee for the solution.
Which other solutions did I evaluate?
We compared the solution with BMC. We chose BMC because IBM was not providing automation, assurance, and ITIL processes.
What other advice do I have?
Around 20 to 25 staff members are needed to deploy and maintain the solution, including two managers, one architect, and other implementers. IBM Tivoli Asset Management for IT does not adopt the latest technology.
The solution can be integrated with our existing IT environment through some web services and connectors.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
