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BMC Helix Discovery vs IBM Tivoli Asset Management for IT comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
662
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
BMC Helix Discovery
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
IT Asset Management (9th)
IBM Tivoli Asset Management...
Average Rating
7.0
Reviews Sentiment
4.8
Number of Reviews
1
Ranking in other categories
IT Asset Management (23rd), License Management (7th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
JP
Presales Manager at HCLSoftware
Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships
The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.
HarshalDeore - PeerSpot reviewer
Solutions Architect at Parseq
A user-friendly solution that has a good user interface, but its technical support is not good enough
Around 20 to 25 staff members are needed to deploy and maintain the solution, including two managers, one architect, and other implementers. IBM Tivoli Asset Management for IT does not adopt the latest technology. The solution can be integrated with our existing IT environment through some web services and connectors. Overall, I rate the solution a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I appreciate most about Automation Anywhere is the ease of use. Everything is easy to set up. I also appreciate the extensibility that it has."
"It helps improve performance and helps companies save time and money."
"I have worked on other RPA tools but this is more logical and easy to use."
"The flexibility: If there is anything the tool cannot do, we have the ability to make a MetaBot to achieve that functionality. The overall flexibility of the tool makes it very useful for us in our landscape."
"I like web automation and SAP application automation."
"The solution is easy to learn and with it, it's easy to replicate knowledge."
"The RPA automation itself is valuable."
"Support for Automation Anywhere is wonderful; I had an issue related to Chrome not working with the latest update, and they helped me extensively and even came on call to support me."
"In terms of the tools that BMC sells and tools like this on the market, there is no match."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"A valuable feature concerns the ability to integrate with different solutions."
"I'd recommend BMC Helix Discovery to others because I've been working with it for the last eight years and my experience with it has been good."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"The data models are the most useful aspect of the solution."
"The ability of BMC Helix Discovery to save time and money for customers is all about resolution times and first fixes, linking heavily to the CMDB and ensuring that you have good clean data."
"The solution is very stable and powerful."
"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
 

Cons

"There should be a meeting between the Automation Anywhere team and the end-users to understand whether the process can be made to work on the first attempt."
"The pricing, setup cost, and licensing of the platform are the worst. This is my major concern and complaint."
"The integration in UiPath is much better. Automation Anywhere's latest version has improved. It's fine but not as good as UiPath."
"Automation Anywhere is expensive. They should consider lowering the price to make Automation Anywhere more affordable to SMEs, which comprise a huge segment."
"Automation Anywhere lacks a desktop version and is solely web-based and cloud-based. Automation Anywhere is not so easy for business users who are not technical."
"We would like to be able to directly implement automation for Word documents and XML."
"They should do more on the cognitive side. If they can keep adding more features, that would be their greatest advantage."
"We have observed that AA gets locked sometimes."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"It would be nice to see more updates to the solution."
"BMC is agentless discovery, followed by hybrid discovery, which performs discovery across clouds, on-premises, and then dynamic service modeling."
"There are certain limitations in the mapping feature of the solution."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"The product is not fully automated."
"If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback."
"The solution’s initial setup is complex and technical support is not good enough."
 

Pricing and Cost Advice

"On average, a bot runner in Automation Anywhere can cost $5,000, while in Microsoft Power Automate, you can get most of the same functionality for $100."
"We save approximately 10,000 hours per year."
"The licensing cost is approximately $4,000 USD, which is a seed license."
"Whatever investment, licensing, and resource costs together are put in for development and delivery, we are still at an ROI of 250 percent."
"It costs up to $1,200 per license."
"It depends. For example, for my group, we are centralizing the infrastructure in Paris. Our contract is signed with Automation Anywhere in France. The currency and the pricing of Automation Anywhere in France can appear beneficial and interesting for Germany and Scandinavian countries, but when we share our infra and are internally charging other countries such as Poland, Brazil, or some other country with a lower currency value as compared to Euro, it becomes less beneficial. They would prefer to sign the contract directly with Automation Anywhere because they will benefit from a price that is as per their local market."
"The current pricing for Automation Anywhere seems a little higher compared to competitors Power Automate or UiPath. Automation Anywhere is perceived as pricey due to the support model charges ranging from 20% to 30% based on the plans."
"The Automation Anywhere license is affordable and not complex."
"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
"It's not a cheap product. But the benefits it delivers is that it's a fair price."
"The licenses are very complex and quite costly."
"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
"I rate the pricing an eight out of ten. All BMC products are expensive."
"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"BMC is available for a reasonable price compared to ServiceNow — it's half the price."
"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
"IBM Tivoli Asset Management for IT is an expensive solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
11%
Manufacturing Company
11%
Outsourcing Company
10%
Financial Services Firm
16%
Manufacturing Company
9%
Outsourcing Company
8%
Government
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise82
Large Enterprise558
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise14
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Helix Discovery?
The interface is quite old and can be outdated.
What is your primary use case for BMC Helix Discovery?
BMC Helix Discovery is used for discovery of the assets and configuration items so that you can populate the CMDB.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Discovery, ADDM, Atrium Discovery & Dependency Mapping
Tivoli Asset Management for IT
 

Interactive Demo

Demo not available
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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy
Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: July 2026.
909,563 professionals have used our research since 2012.