What is our primary use case?
We use it mainly for embedding dashboards, data governance, and handling complex solutions.
For current projects, we have four Looker instances, including dev staging, two productions for external users, one for internal, with CI/CD pipelines and automated tests. It's a comprehensive solution, not just one instance.
What is most valuable?
Features like Symantec layer, LookML, and Looker API are significant. The semantic layer and LookML provide powerful capabilities. Embedding API is also useful.
The documentation is efficient. So far, it's effective. Also, support for different database dialects and the holistic vision is good for advanced analytics; it's not only numbers but also being able to program something.
It supports advanced analytics beyond just numerical data.
What needs improvement?
Integrations with other BI tools could be better. Big companies are using different tools and different stacks.
Also, the plan and roadmap should be more transparent. This would allow end users to correlate or plan company features and align them with Looker's plans and features.
Support is generally good, particularly the online support where you can quickly chat with an engineer to resolve questions. However, for more complicated issues, like a cache issue we encountered for embedded networks, the resolution can lag. Issues can remain unsolved for a while. The process of raising a product feature can also be lengthy.
For how long have I used the solution?
I have been using it for five years. I use the latest version.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten. I didn't face any issues with stability.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten. We have around 4,000 viewers, and around 200 internal admins and developers.
How are customer service and support?
Support is pretty good. They provide online support, so we can quickly hop on a call. However, for more complicated issues, like a cache issue we encountered for embedded networks, the resolution can lag. Issues can remain unsolved for a while.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We used Data Studio, which is also on the Google Stack, but that was four or five years ago.
It was the company's choice, primarily because of Symantec Wear and their plans for the gateway, but it wasn't so good.
The company chose Looker over another data analytics platform because of Looker's significant awareness feature. However, the significant awareness feature is not yet perfect, and we had to do some workarounds to be able to use it.
How was the initial setup?
The initial setup depends on the company. If they have appropriate specialists, it's straightforward. But it can be challenging for different departments within the same company that haven't used Looker before.
The initial deployment was fast, especially for an MVP version. However, the overall deployment time depends on the company's roadmap. For instance, just to roll out the instance, it's pretty fast.
What was our ROI?
There is a return on investment for big companies. For smaller companies and startups, it is not worth to consider.
What's my experience with pricing, setup cost, and licensing?
It's not cheap, but it's not expensive for big companies.
So, for small businesses, it might not be a good choice, but for medium and larger businesses, it's okay.
What other advice do I have?
Be ready to face a learning curve. For companies, understand it's not a one-week or one-month setup like Data Studio, Tableau, or Power BI. Invest in long-term projects, and management should understand the time commitment.
It's worth it for big companies, but smaller ones should carefully consider their needs.
Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud