What is our primary use case?
Our primary use case for
Oracle Enterprise Manager is to monitor the performance of Oracle products. We track usage and performance, and we monitor the loads. This is essentially how we use
Oracle Enterprise Manager.
What is most valuable?
One of the most valuable features of Oracle Enterprise Manager has been the preventive reporting capability. This feature is instrumental for database management and helps us in monitoring. Additionally, it is cost-effective, allowing us to maintain and monitor our current investments related to usage and maintenance.
What needs improvement?
The areas where Oracle Enterprise Manager could improve include the dashboarding, which could be made more intuitive, and the drill-down reporting, which can and should be enhanced.
For how long have I used the solution?
I have been using Oracle Enterprise Manager since 2014, which makes it about eleven years now.
What do I think about the stability of the solution?
I would rate the stability of Oracle Enterprise Manager as an eight on a scale from one to ten.
What do I think about the scalability of the solution?
I would rate the scalability of Oracle Enterprise Manager at seven. It is able to connect to most of Oracle products. However, when trying to connect with non-Oracle products and applications, the connection process is not very straightforward.
How are customer service and support?
I would rate Oracle Enterprise Manager's technical support at an eight. We rarely engage Oracle support, but the rating reflects the turnaround time.
How would you rate customer service and support?
How was the initial setup?
The initial setup of Oracle Enterprise Manager is not straightforward, but it is not too complex either. It falls in the intermediate level in terms of complexity.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, Oracle Enterprise Manager is on the premium side compared to other monitoring tools. While I cannot comment definitively on whether it is high or low, this depends on the customer. Both the features and price are premium.
What other advice do I have?
I would definitely recommend Oracle Enterprise Manager to other customers. It is a cost-effective solution for organizations primarily using Oracle products. On a scale of one to ten, I would rate it an eight.
Which deployment model are you using for this solution?
On-premises