Salesforce Experience Cloud empowers enterprises to create engaging digital experiences tailored to their audiences. It enables businesses to connect with customers, partners, and employees through personalized websites, portals, and forums.
| Product | Market Share (%) |
|---|---|
| Salesforce Experience Cloud | 3.3% |
| PartnerStack | 13.4% |
| Impartner PRM | 11.3% |
| Other | 72.0% |
Salesforce Experience Cloud provides a powerful platform for creating digital experiences that integrate seamlessly with existing Salesforce systems. It offers robust customization options, allowing organizations to design user-friendly interfaces that enhance customer engagement and drive business growth. This platform supports the development of community portals and customer service centers, providing essential tools for efficient interaction management. It aligns well with strategic goals by facilitating collaboration and streamlining processes.
What are the key features of Salesforce Experience Cloud?Salesforce Experience Cloud is widely adopted across industries such as healthcare, finance, and retail, where customer engagement is crucial. In healthcare, it supports patient portals for improved communication and access to information. In finance, it enables secure client interactions through personalized portals. Retailers use it to create immersive online shopping experiences that drive customer loyalty and increase sales. Its industry-specific solutions deliver measurable improvements in engagement and operational efficiency.
| Author info | Rating | Review Summary |
|---|---|---|
| Associate Consultant at a consultancy with 10,001+ employees | 4.5 | Working on an Experience Cloud site allows us to customize both design and processes to fit our business, independent of Salesforce CRM. However, the CSS library needs more flexibility. Implementation is quicker than building similar solutions from scratch. |
| Salesforce Associate Architect at a tech services company with 51-200 employees | 5.0 | I implemented a maintenance app using Salesforce Experience Cloud, which allowed contractors to manage tasks through a portal. Its community template and live chat were valuable, though there were limitations in hiding buttons that required complex workarounds. |
