No more typing reviews! Try our Samantha, our new voice AI agent.
Salesforce Experience Cloud Logo

Salesforce Experience Cloud pros and cons

Vendor: Salesforce
4.6 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the category report

Prominent pros & cons

PROS

Salesforce Experience Cloud demonstrates significant ROI by reducing form completion time from ten minutes to two or three minutes.
Efficiency increases by eighty percent in day-to-day workflows after implementing Salesforce Experience Cloud.
Users can create customized designs and processes, offering flexibility beyond the standard applications of other Salesforce products.
The ability to set up layouts and create pages on the fly provides critical adaptability.
Salesforce Experience Cloud supports building customer and partner portals with strong integration capabilities across the Salesforce ecosystem.

CONS

Document generation within Salesforce Experience Cloud faces challenges, especially when integrating with DocuSign.
Debugging errors in Salesforce Experience Cloud can sometimes be problematic.
The CSS library in Salesforce is not highly customizable.
Salesforce Experience Cloud has limitations regarding hiding buttons based on criteria, often requiring complex workarounds.
Salesforce Experience Cloud has certain areas that need improvement.
 

Salesforce Experience Cloud Pros review quotes

reviewer2873391 - PeerSpot reviewer
Salesforce Developer at a consultancy with 1-10 employees
Jul 17, 2026
Salesforce Experience Cloud is a powerful platform for building customer and partner portals with strong integration capabilities across the Salesforce ecosystem.
AdarshSingh - PeerSpot reviewer
Accenture Strategy & Consulting at Deloitte
Sep 17, 2025
Wherever we implemented Salesforce Experience Cloud, they were using legacy systems, and the customizations we can do using Salesforce Experience Cloud significantly improved the UI/UX—for example, if initially it took 10 minutes to fill out a form, after our customizations it just took three minutes or two minutes, and this significant time savings helped them to do more business, resulting in substantial ROI.
MC
Software Developer at a tech vendor with 10,001+ employees
May 20, 2026
In terms of measurable impact, after moving to Salesforce Experience Cloud, I notice an efficiency increase of eighty percent in day-to-day workflows.
Find out what your peers are saying about Salesforce, Agentcis, Channeltivity and others in Partner Relationship Management (PRM). Updated: August 2026.
908,834 professionals have used our research since 2012.
Ajay Pal - PeerSpot reviewer
Associate Consultant at a consultancy with 10,001+ employees
Oct 7, 2024
We can create our own design and process requirements, unlike Service Cloud and Sales Cloud, which have standard applications and processes.
reviewer2563962 - PeerSpot reviewer
Salesforce Associate Architect at a tech services company with 51-200 employees
Oct 7, 2024
The ability to set up layouts and create pages on the fly was beneficial.
 

Salesforce Experience Cloud Cons review quotes

reviewer2873391 - PeerSpot reviewer
Salesforce Developer at a consultancy with 1-10 employees
Jul 17, 2026
Salesforce Experience Cloud is a strong platform, but there are a few cases where it could improve.
AdarshSingh - PeerSpot reviewer
Accenture Strategy & Consulting at Deloitte
Sep 17, 2025
There was one area that could be improved regarding document generation within Salesforce Experience Cloud. When submitting a form and wanting to have a PDF copy downloaded within the system, or when doing an integration with DocuSign while generating a document, we faced some challenges.
MC
Software Developer at a tech vendor with 10,001+ employees
May 20, 2026
The biggest friction point I would say is that sometimes it is a bit difficult to debug errors.
Find out what your peers are saying about Salesforce, Agentcis, Channeltivity and others in Partner Relationship Management (PRM). Updated: August 2026.
908,834 professionals have used our research since 2012.
Ajay Pal - PeerSpot reviewer
Associate Consultant at a consultancy with 10,001+ employees
Oct 7, 2024
The CSS library of Salesforce is not as customizable as I would prefer.
reviewer2563962 - PeerSpot reviewer
Salesforce Associate Architect at a tech services company with 51-200 employees
Oct 7, 2024
Some limitations include not being able to hide buttons based on criteria on the portal side and requiring complex workarounds.