We have been using this solution for its desktop-based, single channel capabilities.
A solution with good capabilities across a wide range of platforms that comes with a useful mobile application, but upgrades cause issues
What is our primary use case?
What is most valuable?
This solution has a mobile application, which comes with multi-factor authentication; allowing for more flexible usage, without having to sacrifice system security.
What needs improvement?
The product suffers from frequent disturbances in service, that have impacted our end users when we deploy software updates.
For how long have I used the solution?
We have been using the solution for two months.
What do I think about the stability of the solution?
The stability of this solution is questionable; we have noticed several interruptions in service, particularly during upgrades.
What do I think about the scalability of the solution?
This solution is scalable, but configuring the product is challenging and we are unable to upgrade our existing setup without doing so.
How are customer service and support?
In our experience, the technical support team are very proactive, and respond quickly to queries.
How was the initial setup?
The initial setup of the solution was very quick and easy.
What other advice do I have?
We have noticed that patches and upgrades cause issues with how the application functions, due to the lack of stability of the product.
However, we would recommend the solution because it has good capabilities, across a wide range of platforms, and the mobile application allows for use via Bluetooth, so users don't have to be connected to the internet.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
