Try our new research platform with insights from 80,000+ expert users
ServiceNow Virtual Agent Logo

ServiceNow Virtual Agent Reviews

Vendor: ServiceNow
3.9 out of 5

What is ServiceNow Virtual Agent?

Featured ServiceNow Virtual Agent reviews

ServiceNow Virtual Agent mindshare

As of August 2025, the mindshare of ServiceNow Virtual Agent in the AI-Powered Chatbots category stands at 9.7%, down from 25.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
AI-Powered Chatbots Market Share Distribution
ProductMarket Share (%)
ServiceNow Virtual Agent9.7%
Poe10.1%
Kore.ai6.4%
Other73.80000000000001%
AI-Powered Chatbots

PeerResearch reports based on ServiceNow Virtual Agent reviews

TypeTitleDate
CategoryAI-Powered ChatbotsAug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonServiceNow Virtual Agent vs Espressive BaristaAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Moveworks4.56.3%100%1 interviewAdd to research
Espressive Barista4.42.9%87%9 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

Pricing

Top industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
12%
Computer Software Company
11%
Healthcare Company
7%
University
5%
Government
5%
Insurance Company
4%
Retailer
4%
Educational Organization
4%
Media Company
4%
Legal Firm
3%
Comms Service Provider
3%
Energy/Utilities Company
3%
Consumer Goods Company
3%
Real Estate/Law Firm
3%
Recreational Facilities/Services Company
2%
Hospitality Company
2%
Transportation Company
2%
Wholesaler/Distributor
2%
Non Profit
1%
Construction Company
1%
Pharma/Biotech Company
1%
Recruiting/Hr Firm
1%
Non Tech Company
1%
Logistics Company
1%
Mining And Metals Company
1%
Performing Arts
1%
Outsourcing Company
1%
 
ServiceNow Virtual Agent Reviews Summary
Author infoRatingReview Summary
Knowledge Management Specialist at Celonis4.0No summary available
ServiceNow consultant at ATOS4.0I utilize ServiceNow Virtual Agent to automate routine tasks like password resets, freeing up service desk agents for more valuable work. It's intuitive and flexible but could benefit from more ready-made JavaScript structures for easier integration.
Consultant at a consultancy with 10,001+ employees3.5We implemented ServiceNow Virtual Agent for a client, utilizing its valuable ITSM features that enhance response efficiency. However, multilingual functionality and language understanding need improvement, though strides were made with newer releases fixing some issues. It surpasses static chatbots.
COO at a renewables & environment company with 1-10 employees4.5I use ServiceNow Virtual Agent as an online help desk, enabling AI to answer basic questions. It effectively streamlines responses, but the review doesn't highlight specific valuable features or areas for improvement, nor does it mention ROI or alternative solutions.
Advisory Specialist Master at Deloitte3.5No summary available