What is our primary use case?
We are administrators of all sorts of SWIFT solutions, including SWIFT InterAct and FIN. We are SWIFT administrators utilizing various solutions for reaching SWIFT. We use SAA, SAG, AGF, boxes, and even the VPN boxes from SWIFT.
SWIFT InterAct is used for message traffic, specifically for financial messages. We are satisfied with this because SWIFT is a very reliable service provider. We use it for all sorts of message traffic, not just financial messages, including 199 and other message types.
For marketing, we use it through swift.com. We use it for administration purposes to reach swift.com as SWIFT administrators, so we don't utilize other parts of this service.
What is most valuable?
The most important feature and the reason we use it is the reliability.
It's incredibly reliable. We have never experienced any problems worth mentioning. It is quite easy to monitor and check.
We are satisfied with the service. While many questions would be better answered by business personnel from the back office, from our perspective, we are satisfied with it.
The support for this service is perfect. We frequently have technical questions, not just about future upgrades, and the support is exceptional. We have numerous subsidiaries that can access the case manager on the SWIFT side, and everyone is satisfied with this.
The system is straightforward to install and upgrade. It's crucial to upgrade all patches and hotfixes, and the process is quite simple.
What needs improvement?
As IT professionals, we don't have extensive knowledge about the messages or the financial aspects of this subject. This is a complex system, and we primarily understand the IT component rather than the business part.
Regarding potential improvements, AI could be useful for log analyzing or problem solving, particularly in the current environment. However, I wouldn't recommend it for development, especially for a system as stable as SWIFT InterAct. As an administrator rather than a developer, I would suggest focusing on log analyzing, problem solving, finding errors, or improving monitoring capabilities.
For how long have I used the solution?
We have been using this solution for many years. As the most important bank in this country, we have been using SWIFT InterAct for at least 15 years.
What was my experience with deployment of the solution?
We have not experienced any deployment issues.
What do I think about the stability of the solution?
The system is fully stable. We invest significant time and money to maintain this system. All updates are consistently installed, and we constantly monitor the system. We have monitoring systems in place, making it perfect from that perspective.
What do I think about the scalability of the solution?
Scalability is functioning well with SWIFT InterAct.
How are customer service and support?
The support for this service is perfect. We frequently have technical questions, and the support is exceptional. We have numerous subsidiaries that can access the case manager on the SWIFT side, and everyone is satisfied with this. The process is straightforward.
How would you rate customer service and support?
What other advice do I have?
We use swift.com for administration purposes. As SWIFT administrators, we primarily use it for administration to reach swift.com.
Regarding compliance, we use various solutions, but the one integrated into our SAA servers is SafeWatch, developed by EastNets. We use SafeWatch for compliance purposes, and it functions effectively. I am uncertain if SWIFT offers its own compliance solution.
We operate on-premises and work with Case Manager frequently. We use ServiceNow as our ticketing system.
This solution has met our needs effectively. I would rate SWIFT InterAct as 9 out of 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
