WalkMe has helped us by reducing support tickets. If we have support tickets coming through about how to do a task in a system, we can reduce the time and cost for our support staff answering these tickets by addressing the queries with WalkMe content. WalkMe has positively impacted my organization by providing step-by-step tutorials using Smart Walk-Thrus, which offer contextual help using SmartTips and launcher buttons. It has saved us a lot of hours and dollars that we would have otherwise invested into creating training, coaching sessions, and many more. It has also provided support to users in their flow of work without burdening them to remember every feature from coaching sessions. Additionally, it has saved a lot of clicks for our users using automation and Auto-Steps in our tutorials, giving them productive hours back in their day and ensuring correct data from different systems by blocking or guiding users properly in critical forms. We have been able to save a lot of hours, ranging from three to four hours. Also, a lot of costs have been reduced, from thirty percent to twenty percent. We are able to show our stakeholders excellent, truthful analytics on how users are adopting the system quickly and easily using the built-in and customized reports available. There are also automated Smart Walk-Thrus for getting the job done faster, as well as chatbots for automating processes and filling in forms to save time and cost. WalkMe is a great tool to support digital transformation efforts at my organization or any organization, as it has reduced the training and learning time for both users and creators, and can also support onboarding.
