I use the product to replace 3CX.
Friendly interface supports different hold messages but call flow design and reporting need improvements
What is our primary use case?
How has it helped my organization?
It helped the organization consolidate multiple PBX systems into one.
What is most valuable?
The most valuable features are the friendly user interface, the ability to support different hold messages per department, and the good desktop and mobile clients.
What needs improvement?
The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with. Calls using 'control' extensions do not move the call to the next point, and require manual 'follow_me' adjustments in Asterisk. Reporting is very basic. Live view and control of actual calls in the dashboard is missing and it only shows the call count.
For how long have I used the solution?
I have been using the solution for 2 months.
Which solution did I use previously and why did I switch?
I previously used 3CX, but I switched due to cost and the inability to control different on-hold messaging on the same PBX. I was forced to move to an inferior version, and I received an email stating that if I did not want to move to the new version, I had to find an alternate product.
What's my experience with pricing, setup cost, and licensing?
The pricing is good, but I recommend making sure it has the correct features for your needs.
Which other solutions did I evaluate?
I did not consider any alternate solutions.
What other advice do I have?
Yeastar is based on an outdated version of Asterisk, so if you are using physical IP phones, some functionality may be limited or broken due to the lack or limitation of SIP headers that were improved in later versions of Asterisk.
