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Javi Dg - PeerSpot reviewer
Enterprise Account Manager at Hewlett Packard Enterprise
Real User
Mar 27, 2023
User-friendly and easy to digitally sigh and export documents
Pros and Cons
  • "It makes it very easy to sign documents."
  • "The solution could always be more secure."

What is our primary use case?

I use the solution for personal use. I only use it for digital signing. 

How has it helped my organization?

It's very easy to use. You just have to sign in and sign the documentation. The digital signing process is very straightforward. 

What is most valuable?

It is good for electronic signatures. It makes it very easy to sign documents. The usability is very straightforward. 

It is easy to export documents. 

The interface is user-friendly. 

It is stable.

The setup process is simple. 

What needs improvement?

I don't need any other features. The product isn't missing anything. 

The solution could always be more secure. 

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Adobe Sign
March 2026
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For how long have I used the solution?

I've used the solution for about three years or so. 

What do I think about the stability of the solution?

The solution is stable. It is reliable. I'd rate reliability ten out of ten. 

What do I think about the scalability of the solution?

The solution doesn't need to scale. It's also on-premises. There isn't any scaling needed. 

How are customer service and support?

I've never used any of the technical support previously. I have no idea how helpful or responsive hey would be. 

Which solution did I use previously and why did I switch?

I did not previously use another solution. 

How was the initial setup?

The initial setup is very easy. You just click through, next, next, et cetera. I'm familiar with computing. I don't have issues setting up software. 

We have government instructions that are given that make it very easy to install the software itself. 

What's my experience with pricing, setup cost, and licensing?

I simply use a standard version. This is free. There are no costs associated with it. 

What other advice do I have?

I am an end-user. 

I'm not sure if I'm using the latest version of the solution. 

This is only the solution I know, however, I would recommend it to others. It is very easy to use.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Bishen Gosai - PeerSpot reviewer
Acrobat Sign Specialist at Learning Curve
Real User
Top 5Leaderboard
Mar 27, 2026
Effective failover capabilities, efficient support, and trusted brand
Pros and Cons
  • "The most valuable aspect of Adobe Sign is not a single feature, but rather a combination of features. From a broad perspective, the failover system is particularly noteworthy. In the event that Adobe Sign experiences downtime, there are backup measures in place through Amazon AWS that ensure continuity. For instance, if one region experiences an outage, another region can take over seamlessly, which is a significant advantage."
  • "One limitation of Adobe Sign is the restriction of adding only one email address for an Adobe Sign account. This can cause issues at times because Adobe Sign does not permit multiple signed accounts with the same email address."

What is our primary use case?

It's a diverse range of customers we cater to, including universities, commercial and American institutes, and government departments. Our services cater to various needs, ranging from student registrations in universities to signing legal agreements in government, and electronically signing contracts in the commercial space, especially for organizations operating remotely without access to printing facilities or standard office functionality.

How has it helped my organization?

From a wide-angle view, the most valuable feature of Acrobat Sign is the failover mechanism because it is comprehensive. In case Acrobat Sign encounters an issue, there is a significant backup plan in place, with zero downtime on AZURE or Amazon Web Services. For instance, if one region experiences a problem, another region can quickly take over, which is incredibly beneficial.

What is most valuable?

The most valuable aspect of Acrobat Sign is not a single feature, but rather a combination of features. From a broad perspective, the failover system is particularly noteworthy. In the event that Adobe Sign experiences downtime, there are backup measures in place through AZURE or AWS that ensure continuity. For instance, if one region experiences an outage, another region can take over seamlessly, which is a significant advantage.

What needs improvement?

AI-powered agreement creation such as generate contract from prompt or suggesting approval flows based on past behaviour.

For how long have I used the solution?

I have been using Acrobat Sign for approximately five years.

What do I think about the stability of the solution?

In my experience, Acrobat Sign has been a very stable solution, and I have not witnessed any significant downtimes that would have impacted users. As per their website, they claim a 99.3 percent uptime, and I have found this to be accurate.

What do I think about the scalability of the solution?

Acrobat Sign is highly scalable. Once you begin using it within a particular department or division, it's easy to expand its use across the entire organization. You can even integrate it seamlessly into your Microsoft environment, making it even more scalable and versatile.

How are customer service and support?

I use the support from Acrobat Sign on a regular basis. They are highly efficient.

I rate the support from Acrobat Sign a ten out of ten.

Which solution did I use previously and why did I switch?

Yes, we have had scenario's whereby signing features in Acrobat Pro was reccomended instead of Acrobat Sign based on a needs analysis.

How was the initial setup?

Setting up Acrobat Sign is a simple process that does not require any training courses. Upon purchasing the product, you can begin using it immediately. There are instructional videos available to aid in the setup process, and you can get started in a short amount of time with minimal effort.

For a basic use case, you can start using Acrobat Sign within an hour or two. However, if you require complex integrations, advanced workflows, or other customized features, the setup process could take longer, typically around two to four hours.

What about the implementation team?

We implemented in house due to the simplicity and ease of using the solution.

What was our ROI?

We have received a return on investment using this solution.

What's my experience with pricing, setup cost, and licensing?

Acrobat Sign is not expensive when compared to manual wet signature processes, but it is premium-priced based on the specific features required. The value you get from the numerous features and free unlimited support, including expert advice, is worth considering when looking for value for money. Unlike licensed components, when you purchase Acrobat Sign, you're not just buying support; hence, you won't be faced with any unexpected licensing costs for additional support.

 The price range for AcrobatSign varies based on the volume purchased, typically ranging from $1 to $3 per transaction. The price point lowers as the volume increases.

Which other solutions did I evaluate?

Acrobat Pro

What other advice do I have?

I would highly recommend this solution to others. Acrobat Sign stands out among its competitors, especially with its unique features and the backing of Adobe as a company, particularly in PDF technology. Adobe is a well-known and trustworthy brand, and investing in their solution assures you that it will not become obsolete in the near future, but rather remain relevant for a long time to come.

Considering the solution's features, benefits, and value it offers, many people tend to overlook the potential savings of using Acrobat Sign, such as saving two to three dollars per transaction. With Adobe Sign, a single document can be sent for approval or signing to up to twenty-four individuals, eliminating the need to physically create and collect signatures, which can be time-consuming and energy-intensive. Using an online platform like Acrobat Sign is much more efficient and can provide a significant return on investment.

I rate Acrobat Sign a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. We are a Platinum Partner for Adobe in Sub Saharan Africa.
Last updated: Mar 27, 2026
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Buyer's Guide
Adobe Sign
March 2026
Learn what your peers think about Adobe Sign. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Valentin Ilie - PeerSpot reviewer
Inside Sales Representative at Veeam Software
Real User
Apr 3, 2023
Easy to install and stable
Pros and Cons
  • "I give the stability a ten out of ten."
  • "The UI has room for improvement."

What is our primary use case?

The solution is used to digitally sign documents.

What is most valuable?

Using the cursor to sign the digital document is easy.

What needs improvement?

The installation steps need to be more user-friendly. I had difficulty locating all the buttons during the installation.

The UI has room for improvement.

For how long have I used the solution?

I have been using the solution for a few months.

What do I think about the stability of the solution?

I give the stability a ten out of ten.

How was the initial setup?

The initial setup is easy. We just have to install the solution and it takes five minutes.

What's my experience with pricing, setup cost, and licensing?

The free edition allows us to use the signature feature.

What other advice do I have?

I give the solution a ten out of ten.

I recommend the solution to others.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Adobe Sign Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Adobe Sign Report and get advice and tips from experienced pros sharing their opinions.