ManageEngine ServiceDesk PlusManageEngine ServiceDesk Plus is used for ticketing, incident management, and IT help desks, integrating processes like change management and project management. Valued for ITIL integration and workflow automation, it aids internal teams and external customers. Users highlight ease of integration, SLA handling, but desire improved UI, reporting, and better exporting options.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.