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Akamai pros and cons

Vendor: Akamai
4.4 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Akamai is highly scalable with 300 servers deployed worldwide.
Ease of use and simple integration are valuable features of Akamai.
Akamai's WAF is recognized as the best feature, surpassing its CDN capabilities.
Akamai's technical support is prompt and professional.
Akamai offers a comprehensive view of infrastructure, particularly from a security perspective.

CONS

Akamai support response times are very slow, causing delays in issue resolution.
There is a need for more Web 3.0 and IoT solutions within Akamai services.
Improvements in integrations and the need for Akamai to provide its own cloud services are necessary.
Pricing and cost considerations require attention, especially for small and medium-sized businesses and region-based pricing.
Enhancements in the security aspect of Akamai, including the web application firewall and API security, are needed.
 

Akamai Pros review quotes

JV
Sr. Strategic Accounts Manager at a tech vendor with 5,001-10,000 employees
Aug 20, 2025
It gives a seamless view of how your infrastructure is, from an attack perspective, from a threat perspective, how your assets are behaving; it gives a very comprehensive view.
reviewer2644080 - PeerSpot reviewer
Infrastructure Securiy & Cyber Engineer at El Al
Jan 22, 2025
All the policies of the CDNs are very beneficial.
DP
Network Engineer at a comms service provider with 1,001-5,000 employees
Mar 6, 2025
The stability and efficiency of Akamai have enhanced our network's performance significantly.
Learn what your peers think about Akamai. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
Aryan Singh1 - PeerSpot reviewer
Product Manager at Infozion
Dec 27, 2023
It's a scalable and reliable solution.
Nagendra Nekkala - PeerSpot reviewer
Senior Manager ICT & Innovations at Bangalore International Airport Limited
Oct 13, 2023
The solution's technical support is very prompt and good.
RB
Head of Infrastructure at AIA
Aug 11, 2023
The solution's most valuable feature is that it has been quite helpful in our company, especially when it comes to applications needing updates frequently.
Nick Wilsdon - PeerSpot reviewer
CEO at Torque
Jun 29, 2023
Akamai has a very established network of PoPs globally.
reviewer2226123 - PeerSpot reviewer
VP of Engineering at a consultancy with 201-500 employees
Jul 5, 2023
Akamai is leveraged by many top-level businesses, ensuring reliability and support in case of outages or issues.
Vishakha Sawade - PeerSpot reviewer
Cyber Security Associate at Sattrix Information Security
Apr 5, 2024
If an attacker conducts an attack, we can check what query he is running and whether he wants to see our password or any other files.
reviewer1245303 - PeerSpot reviewer
Senior Consultant CDN at a comms service provider with 10,001+ employees
Aug 22, 2022
With 300 servers deployed worldwide, it's highly scalable and is the best web application firewall on the market.
 

Akamai Cons review quotes

JV
Sr. Strategic Accounts Manager at a tech vendor with 5,001-10,000 employees
Aug 20, 2025
On the commercials and pricing based on the region, they might have to work a bit because sometimes we lose on commercials.
reviewer2644080 - PeerSpot reviewer
Infrastructure Securiy & Cyber Engineer at El Al
Jan 22, 2025
After three or four months from this perspective, I don’t know all the features on the platform yet, so I am still learning about it.
DP
Network Engineer at a comms service provider with 1,001-5,000 employees
Mar 6, 2025
Akamai could improve by having a more robust and responsive support team.
Learn what your peers think about Akamai. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
Aryan Singh1 - PeerSpot reviewer
Product Manager at Infozion
Dec 27, 2023
While it's great for solutions with high scalability, like global e-commerce, it's not really built for small and medium-sized businesses (SMBs). It has too many options and can be complex for SMBs to utilize.
Nagendra Nekkala - PeerSpot reviewer
Senior Manager ICT & Innovations at Bangalore International Airport Limited
Oct 13, 2023
Akamai's configuration part is an area of concern where improvements are required to make the process easy.
RB
Head of Infrastructure at AIA
Aug 11, 2023
The product's scalability can be improved since certain shortcomings regarding the security part of the solution currently exist.
Nick Wilsdon - PeerSpot reviewer
CEO at Torque
Jun 29, 2023
I'd like to see improvements in log files and data visualizations within the interface.
reviewer2226123 - PeerSpot reviewer
VP of Engineering at a consultancy with 201-500 employees
Jul 5, 2023
I would like to see improvements in the security aspect. The web application firewall needs to be enhanced and offers more customization options.
Vishakha Sawade - PeerSpot reviewer
Cyber Security Associate at Sattrix Information Security
Apr 5, 2024
It would be better if we could be notified about specific attacks.
reviewer1245303 - PeerSpot reviewer
Senior Consultant CDN at a comms service provider with 10,001+ employees
Aug 22, 2022
Sometimes a little hard to navigate around the user console.