Try our new research platform with insights from 80,000+ expert users
Akamai Logo

Akamai pros and cons

Vendor: Akamai
4.4 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Akamai offers worldwide reach with comprehensive agreements for CDN, web, video, and media caching and streaming.
The WAF is highly praised as one of the best features of Akamai, surpassing even its excellent CDN capabilities.
With over 300 servers globally, Akamai provides scalability and flexibility for managing web traffic efficiently.
Akamai's network of PoPs ensures reliability and low-latency throughput, ideal for top-level businesses.
Support from Akamai's team is exceptional, offering prompt and quality assistance when needed.

CONS

Support response times are slow, causing delays in ticket resolutions.
Pricing is a concern due to its high cost for users.
There are shortcomings in the scalability and security aspects.
More integrations and enhancements in API security are needed.
Log files and data visualizations require improvements within interface.
 

Akamai Pros review quotes

reviewer2226123 - PeerSpot reviewer
Jul 5, 2023
Akamai is leveraged by many top-level businesses, ensuring reliability and support in case of outages or issues.
reviewer2644080 - PeerSpot reviewer
Jan 22, 2025
All the policies of the CDNs are very beneficial.
HI
Oct 16, 2023
As of now, the best thing about Akamai is WAF, and though CDN is a good feature, it comes in second place when compared to WAF. I am very impressed with the WAF offered by Akamai.
Learn what your peers think about Akamai. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
JV
Aug 20, 2025
It gives a seamless view of how your infrastructure is, from an attack perspective, from a threat perspective, how your assets are behaving; it gives a very comprehensive view.
Nick Wilsdon - PeerSpot reviewer
Jun 29, 2023
Akamai has a very established network of PoPs globally.
reviewer2036274 - PeerSpot reviewer
Aug 7, 2025
We have received excellent support from their team; I have not worked with any other applications where they have delivered professional services as good as them.
Nagendra Nekkala - PeerSpot reviewer
Oct 13, 2023
The solution's technical support is very prompt and good.
reviewer2004534 - PeerSpot reviewer
Mar 29, 2024
The most valuable feature in managing web traffic has been the ability to handle vertical scaling effectively.
RB
Aug 11, 2023
The solution's most valuable feature is that it has been quite helpful in our company, especially when it comes to applications needing updates frequently.
reviewer1245303 - PeerSpot reviewer
Aug 22, 2022
With 300 servers deployed worldwide, it's highly scalable and is the best web application firewall on the market.
 

Akamai Cons review quotes

reviewer2226123 - PeerSpot reviewer
Jul 5, 2023
I would like to see improvements in the security aspect. The web application firewall needs to be enhanced and offers more customization options.
reviewer2644080 - PeerSpot reviewer
Jan 22, 2025
After three or four months from this perspective, I don’t know all the features on the platform yet, so I am still learning about it.
HI
Oct 16, 2023
Caching strategy is an area with certain shortcomings in the solution where improvements are required.
Learn what your peers think about Akamai. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
JV
Aug 20, 2025
On the commercials and pricing based on the region, they might have to work a bit because sometimes we lose on commercials.
Nick Wilsdon - PeerSpot reviewer
Jun 29, 2023
I'd like to see improvements in log files and data visualizations within the interface.
Nagendra Nekkala - PeerSpot reviewer
Oct 13, 2023
Akamai's configuration part is an area of concern where improvements are required to make the process easy.
reviewer2004534 - PeerSpot reviewer
Mar 29, 2024
One area for improvement with Akamai could be pricing.
RB
Aug 11, 2023
The product's scalability can be improved since certain shortcomings regarding the security part of the solution currently exist.
reviewer1245303 - PeerSpot reviewer
Aug 22, 2022
Sometimes a little hard to navigate around the user console.
reviewer1870443 - PeerSpot reviewer
May 30, 2022
I'd like to see more Web 3.0 and IoT solutions.