Alcatel-Lucent OmniTouch Contact Center Reviews

Name: Alcatel-Lucent OmniTouch Contact Center
Brand: Alcatel-Lucent Enterprise

What is Alcatel-Lucent OmniTouch Contact Center?

A scalable and reliable contact center solution for up to 7,000 agents. The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.

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Buyer's Guide

Contact Center Platforms

January 2026

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Helped 881,082 peers since 2012

Alcatel-Lucent OmniTouch Contact Center mindshare

As of January 2026, the mindshare of Alcatel-Lucent OmniTouch Contact Center in the Contact Center Platforms category stands at 1.4%, up from 0.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.