Try our new research platform with insights from 80,000+ expert users
Avaya Infinity Platform Logo

Avaya Infinity Platform Reviews

Vendor: Avaya
4.8 out of 5

What is Avaya Infinity Platform?

Avaya Infinity Platform mindshare

As of August 2025, the mindshare of Avaya Infinity Platform in the Contact Center Platforms category stands at 8.8%, up from 5.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Contact Center Platforms Market Share Distribution
ProductMarket Share (%)
Avaya Infinity Platform8.8%
Amazon Connect24.0%
Genesys Cloud CX19.1%
Other48.1%
Contact Center Platforms
 
 
Key learnings from peers

Valuable Features

Room for Improvement

Pricing

Top industries

By visitors reading reviews
Manufacturing Company
15%
Financial Services Firm
13%
Insurance Company
10%
Comms Service Provider
7%
Energy/Utilities Company
6%
University
6%
Legal Firm
5%
Computer Software Company
5%
Real Estate/Law Firm
5%
Government
4%
Wholesaler/Distributor
2%
Construction Company
2%
Hospitality Company
2%
Educational Organization
2%
Logistics Company
2%
Performing Arts
2%
Retailer
2%
Renewables & Environment Company
1%
Healthcare Company
1%
Pharma/Biotech Company
1%
Sports Company
1%
Transportation Company
1%
Marketing Services Firm
1%
Recreational Facilities/Services Company
1%

Compare Avaya Infinity Platform with alternative products

Learn more about Avaya Infinity Platform

Avaya Infinity Platform customers

Related questions

 
Avaya Infinity Platform Reviews Summary
Author infoRatingReview Summary
Deputy Senior Manager, Customer Interaction Management at DEWA4.5We use Avaya IX Contact Center as a comprehensive platform supporting all channels like email, chat, and voice, providing a linked customer experience. It surpasses Cisco with additional features but needs more flexibility for on-premises deployment as we move to cloud.
Owner at TSV5.0No summary available