Top 10 Avaya Infinity Platform Alternatives

Vendor: Avaya

4.8 out of 5

2 reviews
100% willing to recommend

Top Avaya Infinity Platform Competitors

Discover the top alternatives and competitors to Avaya Infinity Platform based on the interviews we conducted with its users. The top alternative solutions include Genesys Cloud CX, Amazon Connect, and Five9. The alternatives are sorted based on how often peers compare the solutions.

Avaya Infinity Platform surpasses its competitors by delivering seamless communication and collaboration with features such as AI-enhanced voice and video capabilities, robust security measures, and an intuitive interface that enhances user experience and productivity.

Avaya Alternatives Report

Learn what solutions real users are comparing with Avaya, and compare use cases, valuable features, and pricing.

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Genesys Cloud CX

4.4 out of 5

Genesys Cloud CX

4.4 out of 5

Avaya Infinity Platform is favored for its robust communication tools and integration capabilities. In comparison, Genesys Cloud CX provides advanced AI-driven analytics and scalability. Avaya may attract with lower setup costs, while Genesys offers higher long-term ROI and easier deployment.

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Pricing

Avaya Infinity Platform offers a lower setup cost compared to the more extensive setup process of Genesys Cloud CX.

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Pricing

Avaya Infinity Platform offers a lower setup cost compared to the more extensive setup process of Genesys Cloud CX.

Amazon Connect

4.2 out of 5

Amazon Connect

4.2 out of 5

Avaya Infinity Platform attracts tech buyers with robust communication capabilities and transparent pricing. In comparison, Amazon Connect, known for AI-powered voice response, appeals for its AWS integration and scalability, making it ideal for those valuing advanced features and cloud-based flexibility.

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Pricing

Avaya Infinity Platform generally requires a higher initial setup cost compared to Amazon Connect, which offers a more cost-effective entry point.

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Pricing

Avaya Infinity Platform generally requires a higher initial setup cost compared to Amazon Connect, which offers a more cost-effective entry point.

Five9

4.3 out of 5

Five9

4.3 out of 5

Avaya Infinity Platform excels in pricing and robust support with flexible communication integration. In comparison, Five9 provides advanced automation and CRM integration for tech-focused organizations. Both offer strong analytics, but Five9's AI-driven features deliver compelling data-driven insights and scalability.

Download Avaya Infinity Platform vs. Five9 Report

Pricing

Avaya Infinity Platform offers a more flexible setup cost structure, while Five9 provides a straightforward pricing model. Avaya's complex pricing can be beneficial for larger enterprises, contrasting with Five9's simpler, predictable setup, appealing to budget-conscious businesses.

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Pricing

Cisco Finesse

1 out of 5

Cisco Finesse

1 out of 5

Avaya Infinity Platform emphasizes flexibility and cost-effectiveness, with customizable communication solutions ideal for businesses seeking low initial costs. In comparison, Cisco Finesse appeals to tech buyers with its advanced features and integration within Cisco ecosystems, prioritizing long-term benefits and comprehensive support solutions.

Pricing

Avaya Infinity Platform offers a straightforward setup cost, while Cisco Finesse provides a more complex pricing structure with additional fees, highlighting a crucial distinction in their initial financial commitments.

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Pricing

Aspect Unified IP

1 out of 5

Aspect Unified IP

1 out of 5

Aspect Unified IP offers robust call routing, enhancing efficiency. In comparison, Avaya Infinity Platform excels with seamless integration, providing comprehensive communication. Aspect Unified IP's straightforward deployment contrasts with Avaya's complex but supported setup. Aspect Unified IP is cost-effective, whereas Avaya requires significant investment for extensive features.

Pricing

Aspect Unified IP has a higher setup cost compared to Avaya Infinity Platform, providing a significant difference for budget-conscious buyers.

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Pricing

Aspect Unified IP has a higher setup cost compared to Avaya Infinity Platform, providing a significant difference for budget-conscious buyers.

SAP Business Communications Manager

1 out of 5

SAP Business Communications Manager

1 out of 5

SAP Business Communications Manager offers pricing benefits and strong SAP integration, appealing to existing clients. In comparison, Avaya Infinity Platform's advanced features and flexible deployment attract those prioritizing scalability and comprehensive functionality.

Pricing

SAP Business Communications Manager has a higher setup cost compared to the Avaya Infinity Platform, which offers a more budget-friendly initial investment. This cost difference impacts the affordability factor between the two business communication solutions.

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Pricing

InterDialog Unified Contact Center

1 out of 5

InterDialog Unified Contact Center

1 out of 5

Avaya Infinity Platform excels in customer support and communication flexibility with versatile integration. In comparison, InterDialog Unified Contact Center attracts buyers with robust analytics and AI-driven automation, offering quick cloud-based deployment and data-driven decision-making, making each an attractive choice for different priorities.

Pricing

Avaya Infinity Platform offers competitive setup costs, while InterDialog Unified Contact Center provides a more cost-effective installation process.

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Pricing

Avaya Infinity Platform offers competitive setup costs, while InterDialog Unified Contact Center provides a more cost-effective installation process.

Related categories

Contact Center Platforms

Communications Platform as a Service (CPaaS)

Workforce Engagement Management