A comprehensive, modular application for multimedia contact center management.
An multimedia contact center solution that handles agent-based and self-service multimedia interactions, OpenTouch Customer Service (CS) helps you simplify the workflow between customers, the contact center and the rest of the organization.
| Product | Market Share (%) |
|---|---|
| Alcatel-Lucent OpenTouch Customer Service | 1.0% |
| Amazon Connect | 19.5% |
| Genesys Cloud CX | 18.8% |
| Other | 60.7% |
The OpenTouch CS suite enables unified management of all customer-related activities in the front and back office. For maximum business value, the OTCS suite ensures that business rules, monitoring and automation are always consistently applied for voice, digital and social media interactions.
Alcatel-Lucent OpenTouch Customer Service was previously known as Alcatel Lucent OpenTouch Customer Service, OpenTouch CS, OpenTouch Customer Service.
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