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What is Cisco Finesse?

Cisco Finesse mindshare

As of January 2026, the mindshare of Cisco Finesse in the Contact Center Platforms category stands at 2.5%, down from 5.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Contact Center Platforms Market Share Distribution
ProductMarket Share (%)
Cisco Finesse2.5%
Amazon Connect13.7%
Genesys Cloud CX13.6%
Other70.2%
Contact Center Platforms

Top industries

By visitors reading reviews
Government
25%
Healthcare Company
13%
Financial Services Firm
12%
University
8%
Computer Software Company
6%
Educational Organization
6%
Comms Service Provider
4%
Legal Firm
4%
Retailer
4%
Energy/Utilities Company
3%
Pharma/Biotech Company
3%
Manufacturing Company
3%
Wholesaler/Distributor
3%
Hospitality Company
1%
Wellness & Fitness Company
1%
Engineering Company
1%
Media Company
1%
Renewables & Environment Company
1%
Construction Company
1%
 

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