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Cisco Finesse Reviews

Vendor: Cisco
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    What is Cisco Finesse?

    Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

    Get the Contact Center Platforms Buyer's Guide and find out what your peers are saying about Cisco Finesse, Genesys Cloud CX, Amazon Connect and more!
    Buyer's Guide
    Contact Center Platforms
    August 2025
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    Helped 866,088 peers since 2012

    Cisco Finesse mindshare

    As of August 2025, the mindshare of Cisco Finesse in the Contact Center Platforms category stands at 4.1%, down from 5.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
    Contact Center Platforms Market Share Distribution
    ProductMarket Share (%)
    Cisco Finesse4.1%
    Amazon Connect24.0%
    Genesys Cloud CX19.1%
    Other52.8%
    Contact Center Platforms

    Top industries

    By visitors reading reviews
    Government
    25%
    Healthcare Company
    15%
    Financial Services Firm
    11%
    Computer Software Company
    7%
    University
    5%
    Educational Organization
    5%
    Comms Service Provider
    4%
    Legal Firm
    3%
    Construction Company
    3%
    Manufacturing Company
    3%
    Retailer
    3%
    Pharma/Biotech Company
    2%
    Wholesaler/Distributor
    2%
    Energy/Utilities Company
    2%
    Non Profit
    1%
    Recreational Facilities/Services Company
    1%
    Renewables & Environment Company
    1%
    Transportation Company
    1%
    Insurance Company
    1%
    Engineering Company
    1%
    Hospitality Company
    1%
    Aerospace/Defense Firm
    1%
    Media Company
    1%

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    Cisco Finesse customers

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