Avaya Infinity Platform and NovelVox Unified Agent Desktop compete in enhancing customer service operations. Avaya Infinity Platform seems to have the upper hand due to its seamless integrations and customization capabilities.
Features: Avaya Infinity Platform offers extensive integration with communication channels, advanced analytics capabilities, and substantial customization options for diverse company needs. NovelVox Unified Agent Desktop provides adaptability and configurability across systems and interface flexibility suited for tailored customer interaction scenarios.
Ease of Deployment and Customer Service: Avaya Infinity Platform supports a robust deployment model with strong vendor support and streamlined setup processes. NovelVox Unified Agent Desktop offers a flexible deployment approach, focusing on rapid customization and adaptability, complemented by accessible support channels.
Pricing and ROI: Avaya Infinity Platform generally incurs higher setup costs but promises substantial long-term ROI with its integration capabilities. NovelVox Unified Agent Desktop offers competitive initial pricing with a reasonable ROI, driven by its flexibility and adaptability.
Avaya Infinity Platform provides an integrated communication solution designed for businesses seeking enhanced connectivity and collaboration. It leverages advanced technologies to facilitate seamless communication.
Avaya Infinity Platform is tailored for organizations looking to improve communication capabilities. It extends beyond traditional systems by offering a unified communication experience that reduces complexity. Businesses utilizing this platform can streamline operations, improve collaboration, and enhance productivity while ensuring secure communication channels are maintained.
What are the most important features of Avaya Infinity Platform?Avaya Infinity Platform is effectively implemented across industries such as healthcare and financial services. In healthcare, it facilitates better patient-care coordination with more reliable communication channels. For financial services, it ensures secure and efficient client communications, essential for maintaining confidentiality and regulatory compliance.
This LIVE demo focuses on how NovelVox Agent Desktop can be optimized to your exact business requirements. How to set up different screens for different call types and how to optimize agent performance. Find out about:
Agent Desktop Optimization
Agent Desktop Screen ‘flipping’
Supervisor interaction
3rd Party Application Integration
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