Deputy Senior Manager, Customer Interaction Management at DEWA
Real User
Top 20
2024-06-18T11:21:44Z
Jun 18, 2024
The platform is a comprehensive contact center. It encompasses all the channels, including email, chat, voice, outbound, quality management, and workforce management. It provides everything a contact center needs.
We are an Avaya Business Partner and also use Avaya extensively ourselves. Our company UC and Contact Center is running on Avaya. Since we do not sell Avaya exclusively (our portfolio also includes Alcatel, NEC, and Unify), we do this by our own choice and with good reason.
Contact Center Platforms are essential tools for managing customer interactions across multiple channels, enhancing customer satisfaction and operational efficiency. They are designed for businesses aiming to deliver seamless customer service experiences.These platforms integrate phone calls, emails, social media, and chat, ensuring consistent communication and personalized customer service. By offering real-time analytics and reporting, they enable managers to track performance and optimize...
The platform is a comprehensive contact center. It encompasses all the channels, including email, chat, voice, outbound, quality management, and workforce management. It provides everything a contact center needs.
We are an Avaya Business Partner and also use Avaya extensively ourselves. Our company UC and Contact Center is running on Avaya. Since we do not sell Avaya exclusively (our portfolio also includes Alcatel, NEC, and Unify), we do this by our own choice and with good reason.