I use Amazon Augmented AI for voice recognition and emotion recognition when I receive numerous emails, which are often not worth replying to. I rectify this with machine learning tools. I work in the financial industry, specializing in banks, insurance companies, government, and more.
Automation reduces costs and boosts efficiency in financial tasks
What is our primary use case?
What is most valuable?
The most valuable feature of Amazon Augmented AI is its automation capability. Instead of hiring two hundred people, I can hire just two, utilizing machine learning. It is fast compared to human work and less costly in terms of employment. This automation significantly enhances efficiency and reduces costs.
What needs improvement?
There needs to be continuous monitoring and improvement, especially regarding security issues, to address threats from hackers. Libraries require more tweaking for ongoing development and improvement.
Additionally, improvements could focus on increasing automation.
For how long have I used the solution?
I have been using Amazon Augmented AI since 2022.
How are customer service and support?
Amazon offers different support levels. The development support, costing twenty-nine dollars per month, is almost ineffective, with long email response times. The professional and enterprise levels offer better support yet are expensive.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have not used Veracode, however, I use machine learning tools and Python libraries for my applications.
How was the initial setup?
The initial setup was straightforward for me because I hold 12 cloud certifications. However, it might be complex for juniors as it is not just a simple next-next-finish setup.
What about the implementation team?
I lead a team as a technical lead and develop solutions with them. I am a consultant who takes contracts with government and financial institutions.
What was our ROI?
By using Amazon Augmented AI, I can have fewer employees performing tasks compared to traditional methods without artificial intelligence tools. This efficiency provides a substantial return on investment.
What's my experience with pricing, setup cost, and licensing?
The support levels offered by Amazon vary in cost. While the development support is cheap, it is inadequate, and the better support levels depend on usage, such as the number of virtual machines and services. The pricing structure is based on a customized kit rather than fixed monthly prices.
What other advice do I have?
It is worth every penny if the teams know what they are doing and are comfortable with cloud environments and infrastructure.
I rate Amazon Augmented AI an eight out of ten.
