What is our primary use case?
I have tried to host the enterprise content management application of IBM FileNet on Amazon EKS. That's the main use case.
What is most valuable?
The solution has very good basic features.
The provisioning is very good we use it for the containerization of COTS applications.
The product is stable.
If a company needs to scale the solution, it can.
The initial setup is simple.
We've found the solution's technical support to be helpful and responsive.
What needs improvement?
There isn't something that is unique or outstanding.
I'd like to see the solution add a service catalog.
For how long have I used the solution?
I've used the solution for quite a number of years. It's been around three so far.
What do I think about the stability of the solution?
We've found the solution to be stable. Currently, it's used on standard VMs. If we put it on Kubernetes clusters, it is highly reliable as well as easy to monitor, manage, and operate. It's great.
What do I think about the scalability of the solution?
The solution is absolutely scalable. There are many enterprises running their businesses on this.
I'm not deploying anything for customers or a certain number of users. I'm just doing it for my own purposes. I'm learning about it and I'm trying new things. I propose these ideas to customers for various solutions and the implementations are done by another team, the delivery team, later. I can't speak to how many people ultimately end up using it.
How are customer service and support?
Technical support is very good. There is no issue. There's no delayed response for their support. There's no lack of support. They are very helpful and we are quite satisfied.
How was the initial setup?
The initial setup is not overly complex or difficult. It's very simple, very straightforward. The instruction guides are all available and it's enough to get a user through the setup process. They are quite helpful guides.
What about the implementation team?
We have a professional services team that does the job day in, day out. That said, I do it for my learning and I practice something on my own too. Therefore, I am also very capable of handling the initial setup myself.
What's my experience with pricing, setup cost, and licensing?
We already have costs built into the service given by the particular vendor. If it is on-premise, we buy the software, and we pay some support costs and license costs. However, if it is on the cloud, it is a pay-per-use model.
What other advice do I have?
I'm an integrator of the solution.
The solution can be deployed both on the cloud and on-premises.
We are using the latest version of the solution at this time. I can't speak to the exact version number, however.
I would recommend this solution to others.
I'd rate the product at a nine out of ten. We're pretty happy with its capabilities so far.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator